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Topic:
Things you should never say to a client
This thread has 85 replies. Displaying posts 16 through 30.
Post 16 made on Monday November 14, 2005 at 21:57
CustomWired
Long Time Member
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73
On 11/14/05 11:03 ET, chicagoinstaller said...
And would you like PIP?

yea...dont ever say this...
Post 17 made on Monday November 14, 2005 at 22:05
2nd rick
Super Member
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August 2002
4,521
"what is that smell ???"
Rick Murphy
Troy, MI
Post 18 made on Monday November 14, 2005 at 22:13
Ernie Bornn-Gilman
Yes, That Ernie!
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December 2001
30,104
salesman at a LA area chain store, ten years ago, now mercifully out of business...A/V salesman. Got transferred to Personal Electronics...got loaned for the day to small appliances.

A lady in a fur spent a half hour of his time going through the specs for the toasters...I found him freaking out in the lunch room, saying "I can't believe I said it out loud, I can't believe I said it out loud...." After about forty minutes, he said, "listen, lady, it's just a f**king toaster!" "I can't believe I said it out loud..." he said as they escorted him out of the store to the unemployment line.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 19 made on Monday November 14, 2005 at 22:22
SSJLaletas
Long Time Member
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October 2005
17
On 11/14/05 21:57 ET, CustomWired said...
yea...dont ever say this...

Yes please never mention that acronym.
~Matt Laletas
Post 20 made on Monday November 14, 2005 at 22:34
AHEM
Select Member
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January 2004
1,837
I once worked for a boob (for a very short time) who said the following......

(after getting grilled by a customer about he complexity of modern electronics) "Well sir, some people just shouldn't own audio video system"

(after selling a system to one of his friends who subsequently found that it wasn't working correctly and requested a service call)

"Billy, you're my good friend and I love you to death, but the world doesn't revolve around you"
Post 21 made on Monday November 14, 2005 at 22:47
QQQ
Super Member
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January 2002
4,806
"We don't sell disposable stereos if that's whach yur lookin for".

A little in joke.
Post 22 made on Monday November 14, 2005 at 22:51
AHEM
Select Member
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1,837
Do you remember "I can guarantee that I can give you the best price on this system, but I can't guarantee you that I can sell you what you're looking for for what you want to pay for it."?
OP | Post 23 made on Monday November 14, 2005 at 22:56
Steve Garn
Senior Member
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November 2003
1,319
oops..
Manuals?! We don't need no stinking manuals! a.. er..
Post 24 made on Monday November 14, 2005 at 23:23
geraldb
Long Time Member
Joined:
Posts:
June 2002
412
On 11/14/05 22:13 ET, Ernie Bornn-Gilman said...
salesman at a LA area chain store, ten years ago,
now mercifully out of business...A/V salesman.
Got transferred to Personal Electronics...got
loaned for the day to small appliances.

A lady in a fur spent a half hour of his time
going through the specs for the toasters...I found
him freaking out in the lunch room, saying "I
can't believe I said it out loud, I can't believe
I said it out loud...." After about forty minutes,
he said, "listen, lady, it's just a f**king toaster!"
"I can't believe I said it out loud..." he said
as they escorted him out of the store to the unemployment
line.

Reminds me:
Lady walks into an appliance store for a toaster, after looking, she decides and takes one to the counter. Upon a brief inspection the salesman asks, " Would you like the screw for your toaster?" Lady replies, "No, But I'll bl*w you for the waffle iron!"
Post 25 made on Monday November 14, 2005 at 23:25
Mattman
Long Time Member
Joined:
Posts:
November 2002
112
I was over at a local athlete's home, looking at doing a theater. We had been to his house 3-4 times for various projects that always went to the cheapest guy (not us). When he said "you guys are kind of high on your labor pricing" I replied that we had a lot in common with him. We expect to get paid what we feel we're worth. He was in the middle of a contract hold-out and his facial expression told me that he didn't appreciate the analogy.

We didn't get to do that job for him either!
Post 26 made on Tuesday November 15, 2005 at 00:06
AHEM
Select Member
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January 2004
1,837
He shoots, he scores!
Post 27 made on Tuesday November 15, 2005 at 07:24
AARON BROWN
Long Time Member
Joined:
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September 2004
400
Once I had a client who had to watch every move I made from about 4 ft away. With drill in hand, and client still HOVERING over my shoulder, I yelled "Ooops!! everybody run!!! I think I drilled through the natural gas feed to the kitchen!!!!!" Client ran, tripped over my tool bag, and fell on the floor. The customer failed to realize he had oil heat and an electric stove - no natural gas service................ (and no sense of humor) Oh well, at least he stopped hovering as I was packing up my tools.
Post 28 made on Tuesday November 15, 2005 at 08:19
Dawn Gordon Luks
Founding Member
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September 2001
1,178
On 11/14/05 11:03 ET, chicagoinstaller said...
And would you like PIP?

And a side order of....

"I can set your Pronto up so that you can learn the buttons yourself"

Post 29 made on Tuesday November 15, 2005 at 13:04
Tom Ciaramitaro
Loyal Member
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May 2002
7,967
On 11/14/05 12:41 ET, diesel said...
How 'bout just hanging up on them when they are
flippin' out on you.

A friend of mine in the repair business had this plan when people started abusing him over the phone:
"Sir, sir, if you become loud and obscene, my telephone automatically disconnects you" CLICK.

Then he calls them back immediately and apologizes for his phone and continues the conversation. Disconnects as many times as necessary until client gets civil.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 30 made on Tuesday November 15, 2005 at 13:22
Jay In Chicago
Founding Member
Joined:
Posts:
December 2001
1,658
My head still spins when I think of how I was telling a guy how to operate his system with all of the different remotes to "User your 3rd hand to press this button."

Was it a Freudian slip? I never said it before... It's not part of my vocabulary...

I forgot that he only had one hand... the other one was cleanly removed at the wrist... He laughed menacingly as he poked me with the fake... Italian too.. it was spooky.

In the end I was able to convince him to purchase a universal remote.
Jet Rack ... It's what's for breakfast
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