Are you a consumer? You kind of sound like it.

I have sold hundreds of Sonos pieces and only 2 of them needed to be replaced, and honestly 1 of those two ended up working a year later. Sonos replaced both of them. To have a failure rate of what Sonos claims (and is true) is absolutely unbelievable for this industry and the electronics industry as a whole.

MOST issues stem from the network. A vast majority of people out there (DIYers) rely on their ISP routers and modems or a $39 staples special. Sonos has also claimed in various trainings that 92.3% of all returns are due to user error.

Again, the 6% of people about the Sonos ONE that we’re upset were probably upset due to the deficiencies of Alexa, not the product it’s self. Any issues beyond the Alexa issues were probably most definitely a network issue or user error. You have to remember that MOST people set these up via WiFi only. And of those most probably have them set up on their staples extenders.

I have my many frustrations with Sonos as an integrator. But the fact that Sonos has caused the least amount of truck rolls out of the many products I sell speaks volumes. I would love to breakup with Sonos but for now, they pad the bottom line.

In approximately 12 years of selling Sonos I can recall of 3 product failures.
2 were replaced under warranty even though 1 was outside of this period.
The other failure was result of a lighting strike to the house.

If I recall correctly Sonos product failure rate is below 1% which is well below the industry standard.

g007 it really seems Sonos is not for you in any way shape or form.

Consumer not being able to set it up correctly and product failure are two different things.

Honestly I don't know how you can screw it up. It's the only product that I unbox turn on configure and walk away from forever.

Mac Burks (39)

Customers do not care about the difference, to them its just an excuse.

It is up to the manufacture to implement a smooth and seamless setup as they can. For these people that responded in the interview, they failed!

mrfreeze

I assure you industry standards are FAR BELOW 1%. No Mfg could tolerate a failure rate of anywhere near one out of hundred!

Weather the Sonos product is my cup of tea is not the issue! I love the IDEA of Sonos but the perception that I have of Sonos by the ads and the review response did not meet.

Just got the Apple HomePod! Will see what happens?

Name 1 product that is more reliable than Sonos. Not based on some bs consumer reviews. But based on facts.

What customers care about doesn't = reality.

Sonos has delivered a smooth and seamless setup. Those who cant manage to get it configured should hire someone because they obviously shouldn't be allowed to touch anything with a power cord.

Ahhhhh, there it is. End-user-fanboy is a tough condition to be stricken with :)

For end-users in general, they have to realize it is far more valuable to hire a pro that has installed 100 units of X, rather than read 100 reviews from people that have bought one widget.

goldenzrule

ARE YOU FOR REAL!

Let see, my iPHONE, iPAD, MacMini, my windows computer and all the components inside it! my ARCAM Receiver, my McIntosh integrated amp, my Samsung monitors, my Netgear Router, my APC Backup UPS, my TIVOLI AM/FM Radio, my 2 Meter ICOM Rig from 25 years ago. my NAS, my Yamaha CR 2020 Receiver my HP Color laser printer, my Epson inkjet 7510 printer, my JBL 4310 speakers, my Fender Twin Reverb, my Marshall head, my Sony 79 inch Bravia tv, got the point!

Mac Burks (39)

Tell that to the Fords and GM'S and any other company that ignored customer cares.

MNTommyBoy

Again the the way Sonos crafts their ads indicates that the end user can set this up, and if problems arise, the fix is just a phone call away. For these 200 or so people the aggravation was just to much!

I am not aware of any mention by Sonos that their products are best left to you guys to setup. Maybe they should consider that.

Will see how my adventure with the Apple HomePod works out

So nothing. Nada. You provided nothing with any facts, as I assumed you wouldn't/couldn't. I can find negative reviews on every single item you listed. And iPhone? That's gotta be a joke. Netgear router. Speaks volumes about your "knowledge" of networks and why YOU will have issue with streaming devices.

g007,
You really have no clue what you are talking about. SONOS is a solid product, more so then any of the other wifi audio systems out there. As others have mentioned, customer reviews = crap! Customer are mostly stupid and will give a negative review because they didn't like the color of something.
By the way, 200ish bad reviews - do you have any idea how many millions of those players SONOS have sold? So even by customer reviews, that equals probably one of the best reviewed systems of all time.

Not sure what that list of equipment you gave was suppose to mean. As there was some nice stuff and complete garbage both listed.

Brad

These customers gave specific reasons why they returned the product, and it was nothing to do with color, it was the performance of the device.

Damn you are thick headed.  You don't understand the fact that you are taking online reviews from people who have experience with exactly ONE system, and do not understand the intricacies of that system or do not have the network backbone to support what they are trying to do.  Those of us here you refuse to listen to have experience with not one, not two, not three, but dozens or more systems, all of which work flawlessly, without any issues every single time.

I liken you to the customers I come across who say they do not want a remote control system because:

a) their brother's coworkers cousins husband said they are crap
b) they had another firm set one up and it never worked due to their poor programming skills, therefore all universal remotes are crap.

I sold every one of these clients on a control system (in some cases just reprogramming what they already have) and every single one of them were and are incredibly happy.  I just removed a RTI remote from a very wealthy clients home due to how poorly the last integrator installed everything and programmed the remote.  He blamed the remote. I told him I could reprogram it and all will be well but he wanted it out of his house.  He blamed the wrong thing.  The issue was the last integrator.  The client failed to realize the integrator never connected his front speakers or subwoofer to his new AVR.  He put the AVR in multi-channel stereo so his rear speakers would play sound.  He never connected his DVD (in fact it was not even plugged in).  There as no center channel speaker and he never set the receive to no center either, which would not matter since he didn't even connect to two front speakers.  He did no calibration whatsoever.  The remote was not programmed great, but the issues were do to the setup the guy did of the system.  Still, this guy hates RTI when the product was NOT the issue.

Point being, stop focusing on what some amateurs who do not understand the product that are complaining online.  If you haven't noticed, 99% of the time, people that leave negative reviews ONLY leave negative reviews.  They will not go online to review how good something is, only to bitch about how bad they believe something is.  For every 1 negative review you see, there are probably 1000 happy people, if not more.