There is nothing that a Crestron or AMX system can do in terms of bulletproof control of A/V gear, that a Niles Intellicontrol, an RTI TheaterTouch, or a Pronto/MX800 or similar macro capable remote combined with a Xantech Gatekeeper (or a Niles IntelliControl MSU) can't do.
All these combinations provide the installer with simple ways to program an IF/Else statement. For Example:
IF the component is already powered on, do nothing.
ELSE IF the component is off, issue the toggle power IR command.
Crestron and AMX have the advantage of lovely huge touchscreens, and the ability to display status of RS232 components, but in essence, most real world installations of AMX/Crestron systems simply duplicate the capabilities of the systems I've mentioned above WITHOUT further internet/RS232 displays of status or TV Guides etc.
My personal feeling is that huge touchscreens may be impressive, easy to understand and profitable, but in actual use with a Home Theater offer some extreme ergonomic DISADVANTAGES compared to the original remote controls provided by manufacturers of PVR's like Tivo and Replay, DVD players, HDTV set top boxes, Satellite receivers and other devices that present ON-SCREEN Guides and Menus that must be navigated with care by the client. They produce the confusing "touch-screen nodding" when the client must look at the TV to see where the cursor is, then look at the touch screen to see which button to press.
Only the most advanced and imaginative Crestron and AMX systems are providing Guide and Menu interfaces for these devices on the TOUCH SCREEN itself! 99% of the Touch Screen systems I see in the field provide the customer with an experience that is much LESS satisfying than using the original remote control when operating menus and guides.
Many remote control manufacturers (Marantz, RTI, Niles, Home Theater Master, Xantech) make models that incorporate hard button navigation controls (thumbpads and joysticks) that are easy to find by feel and far more fun for the client. They truely allow the original remote controls to be put away.
Couple a remote control like that with the IF/ELSE power sensing capabilities easily installed via the IntelliControl, the RTI, the Xantech Gatekeeper, and you present your client with a satisfying fun experience and bullet proof macros even when the components are a huge motly collection of TOADS!
I would remind those who say that a $50,000 system MUST have AMX or Crestron that referrals happen because the CLIENT IS HAPPY with the installation. Sometimes that happiness can be created through expending more of the budget on additional subwoofers in a large room, sometimes on a more capable video processor or projector, RATHER than a control system that is nothing more than an awkward heavy and unwieldy touchscreen with no more capability than a Pronto installed with a Niles Intellicontrol...
In my opinion, custom installation is defined by customizing the system to the real needs, desires and situation of the client. You cannot make rules about what HAS to be installed at any price.
Best Regards,
-Eric
Eric Johnson
www.hometheaterpro.comPhone 1-800-247-7001