Let me add my two cents here. I did not read all 14 pages of this thread, so apologies if I am repeating anything that may already been written.

I am not sure I understand what Philips is trying to achieve, but I cannot imagine it has anything to do with killing the enthusiast/DIY market and the related revenue. They must be aware that the DIYer is unlikely to pay an installer for related services. I am one them, fully enjoying my TSU9600...and would not dream of paying someone to program the device since that is precisely one of my pleasures of ownership. If I am locked out, I will no longer consider Prontos as a choice for the future...and I guess others think the same as I do on this matter.

Perhaps this will help protect the Pronto dealer network...no idea. However, is there really something to gain from killing the enthusiast market...I somehow doubt it. Perhaps there is some middle ground?

But it may help if they simply explained the reasoning for their shift in strategy.

Only because you didn´t get any promise doesn´t mean that others didn´t.

I would really like to see a promise in writing from Philips that is contrary to what I have stated. If it is from an authorized distributor then it is up to the distributor to keep the promise not Philips. Likewise for a promise from a reseller.

If you have such a written promise why don't you send it to me to prove me wrong. If you know of others who do the same applies to them, otherwise I feel it is just conjecture.

If someone has such a written "promise", then by all means have Philips honor it and I am sure they will. However if it is not written, then it is merely worth the paper it is written on . . .

Ok seems things have calmed a bit, which is nice.

True it is tuesday and still no info from the pronto team. But, decisions to change a plan like this are never easy and made quickly.

Personally I don't know why so many of you try to get the code right now. MY stroy is: I'm not a DIY, I worked with prontos almost every day for the last 10 months, so the weight or the bag of with the golden coins at the end of the month, depends on my work with the prontos. Do I need a code right now? I emailed my distributor and now I'm waiting for him to get back to me and I'm waiting for some words from philips. Why don't I need the code right now? I seldom used the website before, and I don't recall there is something really great that is awaiting me there right now. Put simply, the site is the same, just the graphics have changed for the time being. So why hurry? What is the so valuable thing on the site that so many of you are trying to get a code ASAP? It's not that they will run out of them, when they make the policy they will anounce it and probably stick with it.

So like Axel said: Just a little patience, yeeeahhhh ... just a little patience...

twil, the reasoning behind this decision has been discussed in the 14 pages that you haven't red and the conclusions are probably right.

efny, I haven't seen any promises in the pronto's I have unboxed in the last 10 months. Just a CD with the software.

For me it's quite simple - is my pronto (gets delivered tomorrow) going back to the seller within the grace period when I still can get my money back or not? True, I don't immediately need the access to the web site, but it would be useful to know whether I will have access sometime in the future when I actually do need it.

Why? Because since my new panel (bought 2 days before Philips reset the access), currently is not ProntoScript enabled (tsu9300), but, according the preliminary info that is available here, on RC, there is a chance that it will have some limited scripting enabled in the future, I am REALLY interested in having access to the future versions of the firmware/software. Otherwise the ProntoScript challenged tsu9300 is going to be useless to me without the RFX9600 (even then I will only have limited one-way functionality, except the power sense, CC, etc.) since all my HT gear is IP/serial controlled.

I wouldn't have bought tsu9300 and, possibly, would have never bothered getting level 2 certified in the first place if I'd known.

OK, now I have read the 14 pages...

To me there is a difference between providing SW updates and providing any other type of support. As far as I am concerned, I would be perfectly happy with the updates and no further support. I would not expect Philips to open up on all the learning materials and the like, nor would I expect them to provide me with special "out of the box designs" that could essentially help the CIs.

Do I expect lifelong SW updates? Not really, apart from fixes. Would I pay for SW updates...depends on the price.

There has only been speculations about enabling PS on the TSU9300, but there has never been any official statement from Philips to that effect. So this might very well not happen at all.

Actually the prontoteam has told me that they've decided not to bring out a prontoscript update for the 9300.
I've asked them to think about a paid update, and they did think about it, but it looks as if it wont come.

Sure, I realize that it could very well be that it'll never materialize, but as long as there is a possiblility that it will - I am willing to risk it provided I am not locked out of the new fw/sw. In the meantime, before PS on TSU9300 happens (if it happens) there still is an option to cookup a 'virtual RFX9600' based on something like Prontonic that would re-route/re-encode serial commands over IP. For me it would be a fun project for few weekends on one hand and it also would solve the immediate problem of IP control on the other.

Well, then it solves it for me for now, I guess. Thanks!

In my opinion anybody who already uses a Pronto has to get firmware-updates and PEP-updates no matter where he bought his Pronto. This is because updates are NECESSARY for bugfixes- no software is perfect and has to be updated for this reason. I bought my Pronto from a big HIFI-Shop in Germany (online) as in Austria there was no dealer at all 4 years ago. I did not know if this is an authorized dealer or not. Also anyone who already has a Pronto should have access to modules (it´s also ok to pay for). If from now on nobody can buy a Pronto online anymore and will have no access to downloads it´s ok. But customers who bought the unit before must get access like a dealer because they spent much money (about 4000.- eur in my case) and cannot be restricted only because Philips decides to change marketing strategies now. Also form my Prontos Philips earned money!!!

The Pronto website has now the following statement:

Dear Pronto users,


As part of the transition to this new website, all user account information has been migrated. Users with a valid email address have received an email instructing them to re-activate their account. Follow the detailed instructions here.
Due to some technical issues, some of you may have not received a re-activation email yet. We are working to resolve this issue on shortest possible notice.
If you still experience problems to re-activate your account, send an email to the prontoteam with full user information. We will handle your request as soon as possible.

In the mean time, please note that you can still access the old Pronto website.

We thank you for your understanding and patience, and apologize for any inconvenience caused.


The ProntoTeam.

I guess that means us. Unfortunately, the link to the old website is an IP address which does not work. Anyway, this is going in the right direction.

I don´t think so. This means that anybody registered in the old Pro-site gets this mail but some did not get it. I got the mail but I don´t know where to get the registration code from... We don´t need the mail but the code from our dealer, we don´t have (anymore).

I was able to request a password recovery, and one was sent to me.
.... but it didn't work ... :(

Well, atleast that confims that my ID exists in the new web solution.

I'm in no hurry to get the code or access the site right now. But I am in a hurry for Philips to publically reveal its plans for handling access for those of us who don't qualify as dealers or distributors. The longer Philips goes without reversing its recently implemented policy change, the greater the likelihood it won't deal with the issue at all.