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Topic:
Crestron Prodigy?
This thread has 484 replies. Displaying posts 76 through 90.
Post 76 made on Tuesday October 13, 2009 at 15:23
edizzle
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On October 13, 2009 at 14:36, IE Keith said...
We were also just confirmed Crestron Prodigy Dealers and we are awaiting our first system which I sold to a long time friend for his home, and our demo system.

If I could ask a question or two of all the current Crestron Dealers out there...

A) What are some steps I may want to take in order to make the most of being a Crestron Prodigy Dealer?

B) I've seen a bit of concern from long time Crestron guys that this whole Prodigy line is going to open up Crestron to sub-par integrators and devalue the brand... so, aside from being the best integrator I can be, what else can I do in order to not be "that guy"?

We are in this business for the long haul, we love our work, and strive to be the best. Any other advice for a new Crestron guy?

a new prodigy guy! lets get it right! :)
I love supporting product that supports me!
Post 77 made on Tuesday October 13, 2009 at 16:14
IE Keith
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Haha... fair enough.

Kind of like driving a Scion, and claiming to be a Toyota guy I guess...

:)
Keith Rose
Allnet Distributing
Post 78 made on Tuesday October 13, 2009 at 17:12
39 Cent Stamp
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On October 13, 2009 at 14:36, IE Keith said...
B) I've seen a bit of concern from long time Crestron guys that this whole Prodigy line is going to open up Crestron to sub-par integrators and devalue the brand... so, aside from being the best integrator I can be, what else can I do in order to not be "that guy"?

The reason i love Crestron is because i have experienced a handful of other control products and Crestron is the one that delivers 99% of the time. The TPMC-10 and the AAS are in the other 1%. Both operated after enough elbow grease but it was a big time waster for me.

Crestrons tech support and return policy is fair but those are 2 things i don't want to ever have to use. I dont care that they turn around service quick or offer advanced replacement or have great techs answering the phone. My/our business model is based on things working the first time around. Crestron works the first time around 99% of the time for me.

That means that 99% of the time i am making profit from Crestron hardware and on top of that i am actually making profit on the entire job because i am not wasting time troubleshooting everything to discover that its a control system part.

Why are the last 3 paragraphs important? Because i could care less whos logo is on the hardware as long as it works. Prodigy is a Crestron product and based on experience with Crestron it will be rock solid. That means that you can now focus on selling your clients home theaters and lighting control and distributed audio etc etc and just KNOW that you can deliver because you have a solid product on the back end. You will not spend/waste another wasted minute trying to trick your control system into doing what it should.

So how do you avoid becoming "that guy"? Just like with anything we sell/use.... learn the product and its capabilities. Read every manual that comes with every product. Get the product in ahead of time and connect it up and test it so you know what to expect when you set foot in the clients home. Spec the product based on its limits and install it properly and you will have a great experience with it. When your clients get what you told them they would you will have avoided becoming "that guy".
Avid Stamp Collector - I really love 39 Cent Stamps
Post 79 made on Tuesday October 13, 2009 at 23:18
edizzle
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On October 13, 2009 at 16:14, IE Keith said...
Haha... fair enough.

Kind of like driving a Scion, and claiming to be a Toyota guy I guess...

:)

Keith, i was just busting your balls, from your reply i think you got that. your obviously a guy who puts a lot of passion in his work. no matter what brand you try, stand behind it 100%. learn it from every aspect, learn what it will and wont do. dont sell it beyond its capabilities. youll do fine! also what 39 said is so true.
I love supporting product that supports me!
Post 80 made on Wednesday October 14, 2009 at 01:25
IE Keith
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Hey, a little good-natured ball busting never hurt anyone.

Thanks edizzle and Stamp. I'm looking forward to posting about my experience with Prodigy.
Keith Rose
Allnet Distributing
Post 81 made on Wednesday October 14, 2009 at 18:52
IE Keith
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Has anyone else noticed that the Prodigy IR database is pretty sparse? I know the composer has the ability to learn IR, but isn't that only through their proprietary IR learner (CNXLIR)?

Is there a way to obtain IR codes or an IR library without getting this CNXLIR and painstakingly learning all the IR codes?

Thinking about it more, even if I were to learn the codes from the equipment I have, it wouldn't necessarily take care of the discrete codes which don't usually have a hard button on the factory remote.

I'm very used to dealing with URC, who has one of the most extensive IR databases around, have I been spoiled by URC?
Keith Rose
Allnet Distributing
Post 82 made on Wednesday October 14, 2009 at 19:07
39 Cent Stamp
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Welcome to Crestron! You will need an IR learner because you will use it on every project. The database never has current models in it. You can get ccf into the database with windeal. You can get some discretes from manufacturers, some from the files area here, some from RTI's or URC's database.

I use an old Pronto TS-1000 to learn commands. I add the discretes and then use the pronto to test the commands. Then i copy the CCF data into windeal. I have a crestron IR learner but i prefer the pronto because i can take it with me to a room and test commands locally. With the crestron ir learner you can test commands but it has to be done with an emitter which means you have to drag your laptop etc from room to room.

I normally just learn all the commands from a new remote then add the discretes. I dont even bother trying to get similar model files to work because its faster just to create my own IR files.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 83 made on Wednesday October 14, 2009 at 20:06
mrtristan
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How hard is it to work with windeal if you've never worked with it before? Is this the software that once use for Prodigy the Prodigy composer cannot be used again?
Post 84 made on Wednesday October 14, 2009 at 21:06
39 Cent Stamp
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Windeal is an IR capture program. Thats all it is. You can connect the CNXLIR to your PC and capture commands that way or you can add hex via copy paste. Once you create an IR file you save it to the user database folder and when you open simpl, systembuilder or prodigy composer you will be able to find/add it.

SystemBuilder is a Crestron program that gives you a drag and drop front end for multiple Crestron programs. And on top of bringing them all into a single user interface it also generates code automatically. So instead of just dragging in 2 switchers and a touchpanel that you have to program.. it automates the programming for you. This works out great as long as you follow the lines that have been drawn.

Prodigy Composer is even easier to use because its like multiple choice. You check all the boxes as you go thru it and it autogenerates the whole system. And if you decide you want to toy with the graphics or add buttons/commands to specific pages you can do that by opening it with SystemBuilder. The catch is that once you open it with SystemBuilder you cant go back to Prodigy Composer. That wont be an issue if you complete the programming with Composer and only open it in Prodigy once your DONE and ready to tweak.

As an example lets say you have a nice User Interface from NtDesigns or one of the other companies. You could go into SystemBuilder and swap graphics and have a Prodigy system that looks like a million bucks.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 85 made on Wednesday October 14, 2009 at 22:33
motech
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im excited for prodigy
but i am holding off until they get a bit more mature.

i want the X3 remote,
i want the audio distribution system,
and i want to be able to have the processors communicate
with eachother to make one large system in a home . .

i also want to see soemone make a module for dsc alarm systems . .
(crestron told me that the dsc arent so chatty)

you are making me real nervous with all this IR learning on every job talk.
thats not really what im looking forward too . .
Post 86 made on Wednesday October 14, 2009 at 22:37
sofa_king_CI
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On October 14, 2009 at 18:52, IE Keith said...
I'm very used to dealing with URC, who has one of the most extensive IR databases around, have I been spoiled by URC?

Personally, I find the RTI database to be more impressive when it comes to discrete commands.

With the Crestron Software, can you paste in the HEX code? If so, you could just use the IR manager from RTI, copy & paste the HEX codes and you're set!
do wino hue?
Post 87 made on Wednesday October 14, 2009 at 23:11
cjoneill
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On October 14, 2009 at 22:37, sofa_king_CI said...
Personally, I find the RTI database to be more impressive when it comes to discrete commands.

With the Crestron Software, can you paste in the HEX code? If so, you could just use the IR manager from RTI, copy & paste the HEX codes and you're set!

Yep, it takes HEX IR commands.

CJ
I'm not a pro
Post 88 made on Wednesday October 14, 2009 at 23:18
jimstolz76
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On October 14, 2009 at 22:37, sofa_king_CI said...
Personally, I find the RTI database to be more impressive when it comes to discrete commands.

2nd that.  I don't need 300 different Denon codesets when they're all 98% identical...
Post 89 made on Wednesday October 14, 2009 at 23:18
39 Cent Stamp
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Yes, you can select a command line like PLAY then click the CCF button and paste hex right into it. And yes.. you can copy paste codes right from ID. I typically get my discretes from there or from the pronto file section here. Many of the ON/OFF codes work forever.

motech, If your not looking forward to learning commands then you need to stay away from Crestron. I haven't been on a single job that didn't require me to learn a few products.

A plus to creating your own IR files is that if you stick to the same naming convention for your commands you can easily use 1 file for multiple projects. If you have NEXT TRACK always be NEXT TRACK (instead of skip or advance etc) then you can swap out a DVD player for a blu-ray player and have all the commands line up.

If you look at IR files created by other people you will see multiple names for the same button like "LAST" "JUMP" "PREV" "PREVIOUS CHANNEL". They all do the same thing but since they are named different you cant just swap devices. You have to go in an assign all the new commands to each button.
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Post 90 made on Thursday October 15, 2009 at 00:24
IE Keith
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At the risk of being made fun of, I'm going to ask if anyone has any suggestions on where I could find some good tutorials on getting some codes from RTI or Pronto and building my own library for Crestron.

I'll admit that I've not had to work this hard in the past for remote programming. I usually just stick with my URC remotes and maybe learn a few codes through the remote now and then... this whole HEX, CCF, etc talk is going a bit over my head.

I've got some reading to do, and I'm perfectly willing to do it, just don't know where to start. I'll take any advice I can get.
Keith Rose
Allnet Distributing
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