So, yesterday my girlfriend decided it would be a good idea to wash my MX6000 with Windex because evidently there was some food on it. Whaddya know the screen is now kaput.

It seems silly to get another MX6000 with all of the Total Control products now available (and given the msrp is still so high). So, I've been contemplating starting new with a TRC-1280, TRC-780, MRX-10 and MRX-1 for my living room and bedroom.

My previous dealer, who provided me with the original CCP software and multiple remotes, seems to be MIA, which led me start exploring other authorized reatailers. Most were hesitant to speak of my project - at least the providing the software part. I did, however, come across a couple that were willing to entertain the idea, but I'm somewhat doubting their credibility because when I mentioned that I had "CCP," but needed the "Accelerator" version, both had no clue what I was talking about. Further, I was doing some additional research today and read that it was now more difficult for end users to obtain the software.

So, my question is this: is it still at the dealer's discretion to provide the CCP software to the client or is the software now exclusive to dealers?

P.S. I'm not looking to ignite any wars between "you should have a professional come out and do it" or "I'm smart enough to do it myself." I just would like some clarification. I just want to know if I can buy a quality product and program it myself if I go through the proper channels.

It is still at the dealer's discretion to supply the CCP editor and your remotes program to you. This is a common flame thread that comes up but personally I don't care if you want to program your remote. Just be prepared to pay up when you want my help.

Why do you think you want to move to Total Control? That system is designed for whole house automation and control.

So this policy also applies to the "Accelerator" version of CCP?

The answer to your question is that I'm trying to not be short-sighted about my investment.

1. The 1280 is IP based. I'm in Chicago and RF interference here is horrible, at least on my top floor.

2. I said I'm starting with two remotes. I do, however, want to lay the foundation for home automation.

Lastly, if I need professional help, I will gladly pay for it, but like I said I really didn't want to start that discussion.

Accelerator would be protected by the same rules, with an extra layer due to certain certifications that URC dealers need to go through to get certified. I have been told repeatedly by more than one person there that software is not to be distributed. The reason why CCP has been on the line is because of history and the confusion of the products. However, the Total Control Line was created to step up to another level of control and is definitely not for distribution no matter what. I think URC intends this line to be a bit more serious.

There is no Accelerator version; they are two stand alone and incompatible systems. Accelerator is used to program the Total Control system and it much more more critical that it be specified and designed correctly before any programming is done. Complete Control Program is used for the Complete Control product. Not cross compatible.

If you're worried about RF you should just get a MRX-1 IP base station and put it on your network. Have your MX6000 programmed to just use wifi and the MRX is a bridge to IR and RS232.

I understand they are two completely different versions and are not compatible. Thus how I have a current version of CCP and not Accelerator. My question is merely this - is it against URC's policy to let dealers distribute "Accelerator" at their discretion or not?

I'd be happy to buy an MRX-1 base station, but what good would that do me with an MX6000 that has a defective screen? Moreover, if I'm replacing my MX6000 with another and adding an MRX-1, which would be a very short-sighted decision, I'm pretty much at the price point of a TRC-1280 and MRX-10. I just want to know if I can program it myself, again, going through the proper channels. "Total Control Remotes" seems to be of the opinion that I cannot, or that it will be very difficult to obtain the software. I just want to know if this is the case or not...

I'd like to get clarification on this too.  My guess is that they don't want the software in the end user's hands since they will eventually have the capability to remote into the processor to troubleshoot and make programming changes.  Also, Total Control is only available to direct dealers, so that might offer another hint as to why they might not want everyone to have the software.

Total Control and Accelerator were created as a line to protect direct dealers so they can make a living with it. It's the same reason some dealers like Control 4 or RTI. Honestly, you can read the included documentation built into Accelerator and program your own system. If you had just a MRX-10 and a TRC1280 you could potentially program a very basic one device control system and interface in about 10 minutes. It's a wizard type interface that you fill in the blanks as you move through the programming steps.

TC is sold to direct dealers only so that it stays off the internet AND so that URC can make a guaranteed minimum sale for a direct dealer opening order.

Let me edit my post to ask what is your expectation of going to a MRX10 and TRC1280 that you couldn't do with a MX5000 and MRX1 or even a MX980 and MSC400?

I agree - the one mistake URC made with CCP was it's on the fence and off the fence position. It is clear that even if you are an installer who sells URC that you have to go through a lot of training and prerequisites just to sell the Total Control product. URC is much more tight in policy with Accelerator. I don't think they need to state the obvious. Keep in mind that this controversy "Who owns the software?" is industry wide and not limited to URC...

There is a clear separation in dynamics, approach and design in CCP / Total Control. To me it is clear that URC discourages the provision of software based on all the prerequisites they have put in place to qualify URC dealers and get them trained. Of course, they can't stop dealers from doling out software, but the dealers who want to sell a brand, support a brand and stand by a brand are smart enough not to.

Here we are five years later. I need this Accelerator program because it is required for Alexa integration. I got a MX home pro system specifically because it was Alexa compatible. Little did I know the hurdles I'd have to jump through.

MxHome Pro doesn't program with Accelerator, it is a web based programming environment.  In order to get access to the web programming, you have to fill out an application and send it to URC.  Only dealers have access to this.

Blame the person that sold you the system, not URC.

I programmed the system just fine. And actually you don't need any dealer intervention with the mxhome pro. I am a URC reseller. I get my URC stuff through ADI. I got the hub as an open box special. The hub gives you a code that you use to make a login on mx HomePro.com.

so is Mx home pro NOT Alexa compatible? I was told to go to the dealer portal and look at the Alexa documentation. And you're right that the MXhome pro is not mentioned. Only the total home control system.

Has anyone gotten Alexa to work with home pro?

I didn't say anything about Alexa and Home Pro.  I was just correcting your statement that you need Accelerator to program HomePro.   I have no idea if Alexa and HomePro are compatible.

If you are a URC reseller, then you will have access to all the software anyway.  If you need access to the URC Control Room for software downloads, talk to your distributor, they will give you a code.

I just talked to my URC guy. He said that the Alexa skill is not ready.

Seven years later... Saga continues...
With all the smaller companies making interesting new Wi-Fi remotes, controllers, there are many used URC interesting and cheap tech on sale online.

But, the question remains, how to obtain Accelerator? Version 2, perhaps even 3!
Anyone?