You tried to work it out with the seller, but he is being unreasonable.

At this point, all you have to do is refuse the package and file a dispute with your credit card company. You'll get your money back, and there is nothing the seller can do about it.

No need to take any further actions as this will work and is very simple. Believe me, I've done it enough times to know.

If the software is made available in the future, you can always buy one then (from someone else, of course!).

Sean

>>> At this point, all you have to do is refuse the package and file a dispute with your credit card company. You'll get your money back, and there is nothing the seller can do about it.

Well I am going to refuse the package, but what do I tell to my credit card company? Do I go to the post office and refuse the package or do I never go get it? $ellittoday will have to pay back if I want to get my money. I might be a little slow but I need to know how to do it. I never dispute a charge on my credit card before. I won't need the MRF-350 so can I return it? (detail on my previous post) Thank you guys for your patience and help.

Regardless of whether you receive the package and return it, or just refuse delivery, you can dispute the charge if the seller refuses to credit you your purchase price. You simply call the credit card company and tell them that the item was unusable (due to no software), so you returned it and did not get credited by the seller. The credit card company will usually immediately remove the charge. As long as the seller got the product back, there's not a lot he can do to have the charge reinstated.

Regarding shipping to Canada, those who have been on the forum for a long time know that I used to ship to Canada. Unfortunately, I had too many problems with uncollected tarriffs and brokerage fees. As Johnny mentioned, using UPS is a nightmare and FedEx (which we use exclusively in the States) is even worse. I have looked into Borderfree, but the last time I did they weren't compatible with my website software. I'll guess I'll see if anything's changed on that.

Mike

Ok thanks Mike, you helped me so much.
URC products are a pain to get in Canada I might just wait for the harmony one to go RF or if you ever sale remote to Canada let me know. There's no way I'm paying 775$ + tax for a remote that's sold 500$ in the US.

Hey Mike,

Sorry, my frustration was not aimed at you. This thread just reminded me frustrating it is to be a URC customer from Canada. It's ridiculous that URC pays so little attention to this market. As far as I'm concerned, the way the Canadian market is being treated is worse than not having any Canadian retailers/distributors.

As far as Borderfree, if you can make it work it would address your past experience with unpaid fees. Borderfree collects everything from the buyer at the time of purchase including duties and applicable sales taxes. No rude surprises when UPS shows up at your door wanting $40 more which is likely the kind of thing that caused the problem in the first place.

Hey Johnny are you Canadian too?
Or do you just feel sorry for us?
By the way thanks a lot for your help.

Definitely Canadian, tiger ... but a fair bit west of you (Vancouver).

Well you're position's better than mine! For you Seatle's next door.

I love BC lived in Kelowna for 2 yrs and 3 months in Whistler ($$$) than I spend a couple yrs in Banff/Canmore that's the only reason I can communicate with you guys. I was the Yes, No, Toaster kind of guy just 5 yrs ago.

I'll make it easy for you. I have the software. PM me and give me a spot where I can send it to you(it's about 40MB, so email is out) and you can program away.

Not to be a prick, but you really shouldn't do that. There is no LEGAL way for anyone who is not authorized by URC to get the software for the mx-980. Furthermore, URC retains all rights and specificly prohibits you form doing it.

well, he should maybe not post publicly about doing it? :)

...especially given the known fact that URC employees regularly read this forum...

:)

Sorry...my bad. I did not know that. I found it when I needed it, and given the fact that it is given away for free, I did not think there was an issue.

As another Canadian (and someone that buys and sells on e-bay once in awhile)I'll chime in here.
As for the E-bay issues - both parties are to blame.
The seller could have added something about the software not being included. But if he isn't a dealer, he is just selling a box on e-bay, and the discription says whats in the box. He even admitted that he received a lot of emails asking about the item, so his biggest failing was not posting the questions and answers on the listing so that all could see (or did he? And you didn't see them?) The bottom line, he did list what you received.
Another example -
I am sure there are a ton of people buying games or other software on e-bay without asking the system requirements, only to receive software that doesn't work on their 4 or 5 year old computer.
Buyer beware, never assume anything, if it's not in the description you probably are not going to get it. And if your not sure ask questions before you bid.
It's not a loss, your getting a very good remote, you just now have to source a way to get it programmed

Have you contacted either of the Canadian Distributors, yes there are 2 of them, about any local retailers? I find it hard to believe that there isn't at least 1 in a city like Quebec City, or at least in Montreal. This is a remote control, not some high end Euro audio piece (which you will likely find in Montreal too).
Check the Cedia web site, you will at least find qualified CI's in your area, they might be able to direct you to someone that can help.

I have programmed remotes for client systems I have never seen, it typically takes more than a few attempts to get things right, but it can be done, and you already have someone here willing to offer their services.

Don't panic.. I think there is plenty of help here to get you sorted out and up and running.