I have read a lot of previous threads here and also a lot of information available on the web but I still can not decide between these 2 remotes. Neither is perfect (what is?) and each has it's advantages and short-comings.

None of my equipment is utterly special or unusual (Listed below). I did have a TSU3000 which I had the screen not working problem and while trying to fix it I cracked the screen so now its finished. I do have a completed PCF file (except for the Sony TV which I just got myself for Xmas) but I would have to re-do the buttons anyway for a color screen. I currently do not use RF so for now, that also does not come into play for me.

One of the things I am hesitant about Philips is the lack of customer support as the touch screen going after the warranty on what is clearly a MFG defect (bad part or bad connection to the board), people got no help at all from Philips. If that happened again to me I would be very displeased as I can not afford (or should I have to) buy a new remote every 2-3 years. I do not like the attitude of URC on what they have done to their clients with their not supporting software upgrades for people that did not purchase from authorized dealers although I would be buying from one so it does not directly affect me.

I do like the variables idea from the MX-3000 and like the one-handed operation of the Philips. There is clearly more supported equipment and graphic layouts available for the 7500 but in my case, I have all my original remotes and all codes except my new TV are already done so for now, that does not affect me except for my new color layout.

The Philips would cost me about $100.00+taxes less than the MX-3000.

I need help on this. If people can list the benefits of one to the other; Pros & Cons on both sides of the argument, I believe it would be beneficial for not just me but for others as well.

My Equipment:
Sony KDF55E2000 LCD RPTV
Yamaha RX-V1300 HT Receiver
Scientific Atlanta 8300HD Cable receiver
Pioneer DVR-A520
Yamaha DVD-S540
JVC S7500 VCR
S.A. 2200 Cable Box (for DVR)
A couple of regular Toshiba TV's in other rooms
A JVC VCR in another room
A couple of portable Air Conditioners

Thanks to all who answer
Michael

Hi
I have been using my pronto TSU7000 for three years. It has not failed me. My gear is Denon, Tohiba, Mirage, Samsung, and Lutron for lighting. I have quite a bit of different configs for operation stored in it. I think if the unit is not mishandled , or consantly being erased and redone and loaded with usless stuff , This remote is as good as it gets. I always like to run tests on anything I down load from the net before uploading to pronto with a simulator to be sure that the person that designed the program wasent out in left field.
I like the graph on the 7000 better then the MX-3000 I started with a tsu3000 like you did. I just wanted the color
Hey thats just me . I dont know if my comments help However good luck in your desicion.
Jim Grotto

I'm a fan of the MX-3000. But that's just my opinion.

I'm a fan of both remotes, I love the pronto's but if it's a decision with in these two, I say the MX-3000.

mx-3000 all the way!

What are the things that you like about the MX3000 over the TSU7500?

It's two handed. More hard buttons. That's it really.

The MX-3000 is a great remote. I think you will find programming it a refreshing departure from Pronto Edit. The MX Editor is a snap by comparison.

URC stands behind their products, as do many of their Authorized Dealers, so you will have multiples layers of support availble to you.



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services

Thank you all for your help.
I ended up choosing the MX-3000.

The deciding factors were:
1. I like the idea of variables

2. Although there does seem to be more predefined files available for helping you to design and control your remote/equipment, there is still plenty of support for the MX-3000 and URC at first glance seems to have a greater built-in database of codes available. URC seems to stand behind their products when Philips clearly does not.

3. The idea of what URC did by cutting off updates to users that did not buy from an AD IMO is very wrong. You do not alienate your customers but on the other hand there are discounts to be had from AD's, some right here on this forum (just ask), some active support here directly from URC and plenty of knowledgeable people here to help out.

4. Reliability also seems to be better but I guess for me, time will tell. They are supporting their AD's and the AD's are supporting their clients so maybe in the long run this might mean better support for us end users.

There are some things I would like to see out of URC which would make importing codes & setups easier. They MUST support importing PCF's from somewhere within the editor. I think it is wrong to tell people to download another companies CCF editor to enter codes (especially when you don't let people download yours... even some of those that have previously purchased your device) in order to import a 'standard' file format and not support a newer (IMO more used) format that is available. And if you have codes or design elements you like in a PCF, you are S.O.L. That would be the ultimate way especially for those that may have had the competitors’ product in the past. This would also open up URC clients to a much larger source for design elements & codes. This would make upgrading much easier and supply more codes for those that need them. Look at any software programs of the past. When WordPerfect was number one, where would MS Word be if they could not import a previously saved file created in that and other W.P. files.

One other thing I likes about the Pronto Editor is I could open 2 (or more) PCF’s and copy and paste easily between them. That was convenient to bring others design elements/codes into my setup.

Either way, this looks like fun so you will now see me in the URC forum.
Thanks again everyone.

I'm amazed you bought the MX-3000 given your reaction to their consumer-hostile decision to cut off updates.

Well, I am not in favor of that decision and I would certainly be very upset if it affected me. Maybe the fact that I did by from an authorized distributor helps a bit and the price I paid was not THAT much more than the 'unauthorized's' on eBay. If I had to pay retail for it I would not have bought it. That said, Philips customer support even for those that buy it through the 'proper channels' sux and not just on their remotes. I have been told by dealers that they always have problems with them.
Since there is no real alternative that I liked (and could afford) and I was even willing to buy another Phillips if I selected that as being the best remote. After many hours of reading and contemplating I chose the MX-3000 and now that I have it a month, I love it. I can do much more with it than I could the TSU series and was not going to pay the rediculous price of the new 9600. I am very happy with my choice.