Every time the pronto remote stays idle for some time, it comes up with 'command failed' message before we can change the channel or use the volume or in fact use any function. It feels as if it goes to sleep for some time before you wake them up. does anyone have an answer for this, my AV guy says it is to do with the internet connection, which somehow i don't believe.

hi you have posted this in the wrong place, needs tobe in the Pronto Professional section.

But your problem wil be out of Date firmware , please update the TSU and RFX, you can find the Firmware here [Link: files.remotecentral.com]