Did you remove the back cover and press the reset button while the remote is connected via USB cable to the computer?
If so, maye the issue is that you need the special NG Driver.
If you can find a CD with PPENG on it, you can manually install the driver.
ProntoProNG.sys I think is the name.
You did not mention what operating system, 32 or 64 bit, and what PPENG editor version you are using. All of these are very helpful considering you are using Philips' software that is 14-15 years old.
Last edited by Lyndel McGee on January 22, 2021 14:21.