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Topic:
Pronto Pro 7000 USB issue
This thread has 4 replies. Displaying all posts.
Post 1 made on Friday December 7, 2012 at 07:18
jorsan
Long Time Member
Joined:
Posts:
March 2003
30
Hi,
Im a hugefe fan of this great remote. I have been using a laptop computer to run the software to program this device without issues; originally I installed with the "compatibility"option in windows 7.
After several years this laptop dies. I can Install the software in all of my other computers BUT none of them recognices the remotes, looks like the USB driver is not found. I have tried all the ports and nothing.
I do not remenber correctly but I think the USB driver is included in the ProtnoproEdit NG software right?
your help will be REALLY apreciated, IM frustrtated about this problem, all my system runs under this only remote and as I told you before, I love it!.
thanks in avdance
Post 2 made on Saturday December 8, 2012 at 12:40
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
13,007
You will first need to install the software to register the USB driver. Then plug remote into the computer.

I put together a long thread about removing/updating USB drivers several years ago that involved editing the Registry. I know it is here but I forget the keywords. try replace usb driver or update usb driver. These instructions, of course, were for XP but hoping you can figure it out for Win7.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Sunday December 9, 2012 at 07:28
jorsan
Long Time Member
Joined:
Posts:
March 2003
30
Thanks for the reply. Those are the steps that I follow but cant make it work. Will try to find and read what you mentions
Post 4 made on Sunday December 9, 2012 at 11:15
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
13,007
You might send user LowPro a Private RC Message.

The following should give you lots of info in an attempt to solve the issue.

[Link: remotecentral.com]

found via a search for reinstall usb driver.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 5 made on Monday December 10, 2012 at 15:14
jorsan
Long Time Member
Joined:
Posts:
March 2003
30
will do, thanks


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