Your Universal Remote Control Center
RemoteCentral.com
Complete Control by URC Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
CCP IR Database corrupted?
This thread has 6 replies. Displaying all posts.
Post 1 made on Thursday December 7, 2023 at 00:40
AVphile
Long Time Member
Joined:
Posts:
April 2013
45
I am trying to run the Residential Complete Control Program 4.0.1106.2 (which I have obviously not used in a while).

I am now getting an error during startup "An attempt was made to access an unnamed file past its end."

When I try to use the IR Database it fails with a similar error message "Seek failed on an unnamed file"

Does this mean my database is corrupt or gone?
What is the path and/or filename supposed to be so I can locate and examine it?
Stefan - URC MX-1200, R40, Marantz RC3200, Harmony 700, 650.
Post 2 made on Thursday December 7, 2023 at 09:53
Duct Tape
Loyal Member
Joined:
Posts:
November 2008
5,305
if you check for an update, there is a box that will show up that gives you an Integrity Check option. Running that might fix your issue.Beware that if you don't have a URC login, updating CCP to the latest version will lock you out of it.if you have a very old version of CCP that doesn't have the Live Update option, then you'll probably have to do a clean install to fix the issue.

Last edited by Duct Tape on December 8, 2023 15:49.
[Link: facebook.com]
OP | Post 3 made on Friday December 8, 2023 at 12:24
AVphile
Long Time Member
Joined:
Posts:
April 2013
45
Looks like I'm screwed then, because I'm no longer a dealer. I have an old installer but that version doesn't work properly with my saved layout files, and I can't do a live update.

Where is the IR database stored on the computer? I would like to check if the file is missing or corrupt, as I might have a backup.

Last edited by AVphile on December 8, 2023 23:44.
Stefan - URC MX-1200, R40, Marantz RC3200, Harmony 700, 650.
OP | Post 4 made on Friday December 8, 2023 at 23:45
AVphile
Long Time Member
Joined:
Posts:
April 2013
45
I tried installing my original version on another PC and the IR database is "working" but too old and I still don't know which file it is. I looked here but didn't see anything obvious:

C:\Program Files (x86)\Universal Remote Control, Inc\Complete Control Program

Also when I open my saved layouts in the older version I get this shrunken text size problem all over again: [Link: remotecentral.com]

Last edited by AVphile on December 9, 2023 00:30.
Stefan - URC MX-1200, R40, Marantz RC3200, Harmony 700, 650.
OP | Post 5 made on Saturday December 23, 2023 at 11:53
AVphile
Long Time Member
Joined:
Posts:
April 2013
45
Just to let everyone know URC support helped me fix it. I submitted a ticket through their portal and Tech Support called me a couple days later. The question about where the database file is was never answered - they just let me in the portal to run the update on the entire program.

Good service!
Stefan - URC MX-1200, R40, Marantz RC3200, Harmony 700, 650.
Post 6 made on Friday February 2, 2024 at 05:57
audvid
Founding Member
Joined:
Posts:
August 2001
114
I dont know if your issue is similar to what I had.
When i got locked out of ccp software, I installed the old version but it would not upload to my remote anymore - because the content of the remote had been uploaded by the updated version of the ccp.
So, I downloaded the content from the remote and made changes that I wanted and uploaded it from the old ccp and it worked.
bottom line: Download the conent of your remote. Modify it as you want and upload it.
OP | Post 7 made on Friday February 2, 2024 at 12:04
AVphile
Long Time Member
Joined:
Posts:
April 2013
45
No, I could upload my saved programs no problem but there were no IR codes to browse in the database. I could install a really old version or do a full update that required access to the portal, which URC kindly provided.

Last edited by AVphile on February 2, 2024 12:11.
Stefan - URC MX-1200, R40, Marantz RC3200, Harmony 700, 650.


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse