On December 29, 2007 at 16:27, FujiRich said...
It appears that URC made a decision to cave to pressures
from their dealers. I actually accept this, because I
respect the importance of a strong dealer network. But
there is no justification for heaping added punishment
on former customers with a retroactive policy. Both customers
and dealers could have been more fairly treated.
I seriously doubt that the policy has created very many sales for dealers on the remote.
I own my own computer consulting firm and I’ve found there are two types of people.
The first type, are the ones who balk at the cost of whatever product you’re selling them. “Well, I can get that on the Internet from no name place for XXX cheaper than from you”. These types you make more money on than if they would have bought it from you in the first place, because by the time they’re finished screwing it up, you get to charge them extra to fix it, plus you get to charge them again to install it (plus a little extra because they didn’t buy it from you in the first place).
The second type, are people like me, who do audio/video in their spare time or have the experience to make a pretty nice system without wanting to bother going to some place to setup your system, plus you can probably do a better job yourself.
marly
