Some day Philips may step out from the cave they hide in and talk to us. The TSU series of remotes is a wonderfully complex product line. Being technical people we certainly understand that.
The fact that there are service issues is no suprise. The units are put in the hands of kids eating ice cream and dads spilling beer.
All we ask is to be informed and to be a little more open. And yes, if a design shortcoming rears it's head, accept responsibility and make it right.

GP