I was asked to inform the RC community about this
directly from my Philips contact. They also asked
me to post more details tomorrow (Wednesday) in
regard to the exact language of the problem that
exists
Strikes me as very strange that the Pronto Team would not post this information directly and would ask a customer to handle a service issue on its behalf. We know they read this forum. Reese's experience suggests that the guy you talked to is not authorized to speak for Philips.
