Just an update, and a word of advice for those in Europe ordering from the USA.
I have been in contact with BlueDo. They have in turn been talking to the local Philips people and I think (although at this moment not sure) my network card will be replaced. This has taken quite a while, and I still have a dead ipronto.
In fairness to BlueDo the returns procedure is different in the USA to Europe, here is an extract from an email from Philips :
Quote :
Please contact us in any of the ways below for repair service:
If you are emailing from the American Continent, please call the Pronto hotline, so we can arrange additional service for your iPronto. The USA Hotline for the Pronto is: 888-486-6272 Please have the Model number, serial number and purchase slip ready when calling the Hotline.
If you are emailing from Europe, please return the iPronto to your dealer. The dealer can arrange a swap, including a temporary replacement, for your iPronto through the Philips repair service. If the dealer does not know, please tell him he has to request an RMA form by e-mail, quoting his phone number, full name and address. (The RMA form is only for dealers)
