And the result ;

- on hold for 5 mins (not bad)

- Some confusion within Philips as to if they were to swap the machine or not.

- Philips have changed some procedures and sounded like some internal confusion.

- The unit has not been repaired yet but will be.

- The technician will make my repair priority but no idea when this will happen.

I will let you know if and when something happens.

A nice request to anyone from Philips reading this, would you mind getting in contact with me and arranging a resolution to this ?