Discussions of cable company DVRs on this site, as regards discrete codes, have had people telling us that cable box software or firmware can be specified, or is specified, by the local cable company. I suppose if your box does not have the firmware that they use, they can claim it's not compatible.

I suggest you go to handelonthelaw.com and look up an attorney who could write them a letter. This site was started by a smartass attorney who has a talk show mornings on KFI 640 in L.A., and gives "marginal legal advice and tells you that you have no case" on Saturday mornings. But the site has real attorneys. You should also do your homework to get as much quotable law as possible so the attorney won't be able to charge you for looking it up. But a letter from an attorney might just get their attention.

Oh, yeah, another thing -- you're a beginner here so you didn't know, but don't dredge up old threads and add to them. The old subject was either resolved or forgotten by those involved, and some newbies have irritated a lot of us by reviving old dead threads just to add minor comments. You obviously didn't do that here, but you might not get the reads you want just because people might skip over an old thread.

Your issue, though related to the old thread, deserves its own thread. It's too late now; starting a new thread would just be confusing. So, a word to the newly-wise.