I've decided that the HK/IRIQ is not really a true touch screen remote. It is more of a screen that you can touch, but the most common functions are accessible by the roller bar. I liken it to a mouse and a computer screen. The interaction is very similar. I use the screen for PLAY and STOP, but for up and down I use the roller bar. In fact the most useful feature is when watching TV. The roller changes channels quite nicely. Also the HK fits very nicely into my right or left hand. The shape allows easy operation with one hand. I've never had a IR range problem, but I can see how that would upset people.
Depending of the level of automation you are looking for you may or may not be up and running right away. I don't use the activity screens on my home menu. Instead I use Macros to select things and the last command in the macro is the activity screen. The activities allow you to program multiple devices from one screen. If you watch TV by using your VCR for tuning and your receiver for volume this is very easy to set up.
I guess I can go on and on, but the bottom line is this. My wife can use it! She likes it, and the roller makes it easy enough to use. With the roller you get the touch screen option, but aren't forced to rely on it. You pretty much have to decide what you do most with your HT. Then decide what features you'd like the most access to. I think they are both great units. Right now I enjoy my HK, but I may end up with both.
