A dealer reached out to us midday Thursday with an odd issue on his freshly updated Big Dog Single Outlet unit (locked into continuous rebooting), Adam thought that the unit might be defective, so he arranged an RMA. This AM we had reports of 4 more units doing the same, this sent Adam and the firmware crew into overdrive to find out WTH was going on, because the issue was not widespread it took a bit to track down the culprit, by 5 this afternoon the fault had been identified, at a little after 6 the fix had been created, tested and posted on the Ethereal Big Dog Site.
An Email, Facebook and Social Media blitz is currently being employed to get this info out. Please read the release below and be ahead of the issue.



Update Available to Correct PR-S1PI Firmware Issue

Hello everyone,

I am Adam Rogers, Product Manager for the Big Dog Power and MAVBase.com system. I wanted to personally reach out to our dealers and let you know that we are aware of an issue with the PR-S1PI Single Outlet PDU after it has been updated to firmware version 2.07. The symptoms of this issue are very clear; random and ongoing power cycles to the controlled outlet. Not all PR-S1PI were effected by this bug.

Our team of software and firmware engineers have been working tirelessly to develop a simple solution, and have just released over-the-air updates to the PR-S1PI, available now on our MAVBase.com website.

Good news! The fix for this is very easy:

Go to mavbase.com
Go to the PDU details screen
If the Single Outlet PDU is showing offline, unplug the single outlet from the wall then plug it back in. It will reconnect to the WiFi signal and connect to MAVbase.com
Select “PDU Firmware”
There will be an available Firmware update to apply
Press “Update”
That's it! The PDU will perform the update and return to its online state. This process is necessary as we have removed the PR-S1PI Single Outlet PDUs from the Auto Update process since the update WILL reset power to the outlet.

We apologize for any inconvenience this issue may have caused, and appreciate your patience and understanding as we worked to resolve it.

Thank you for being a customer of Big Dog Power and MAVBase.com!


If you have any questions or are in need of additional assistance, please contact:

Tech Support
386-492-8584
[email protected]

For immediate assistance contact Adam Rogers directly:
386-202-6132
[email protected]