Good morning. I'm using a 9400 and have had it for years. Now using Windows 10. After a brutal multiple attempt at installing PEP 2, I finally have the software working. However, when I try to learn a command in the Component Functions area, I get the "no compatible control panel connected" error.

I have searched the site and read all applicable posts, the most recent of which was in 2016, so I hope it's ok that I'm starting a thread on this. Hopefully, there is a solution to this that I haven't found yet. Anyway, in Device Manager, the Pronto shows up, so I know I have a good physical connection, and I have removed the Logitech wireless stuff and all other USB items.

Thanks for any input on this. Very frustrating situation, as I would really like to get my new configuration downloaded into the remote. Thanks a lot.
Ed