I just hung up with URC. Their technician was no help. $252 for a replacement they said. This will be the last URC remote I purchase... Too many quality issues.
I did figure out a way (at least temporarily) to fix the issue however.
I stripped back a twist tie, like the kind that might be used for bread. I bent the end into a hook and stuck it in the charge port. I hooked the metal ground tab on the outside of the barrel and gently bent it back into position. The remote plug now makes sound contact--for now at least.
I am convinced URC does not do durability testing. I used to own a MX900 that keys wore out in 1.5 years. Like any manufacturer they should devise a machine to repeat key presses and connector insertions to simulate years of use.
Also, I got quite a bit of attitude from their customer service, who cut me off in the middle of my explanation and said "Well if you jam it in there of course it will break!" I said this was a known issue and I have had no issue with my cell phone which I have plugged in every night for the past three years.
Great design. Great feel Great IR database Great Software.
