Hello Kupakai, I need help and have a question for you. I went to my local Comcast office to pick up a new Comcast remote, it became a casualty of repeated drops on the hardwood floor, (Silver and Black with red OK/select button in the middle). I get it home to program to my existing box and the little pamplet they gave me was no help. I followed your steps above, (both and found the remote to be locked), it blinked 2x like you said, but I STILL can't use it. I push the info button- nothing, I push the guide button-nothing, channel up, channel down, nothing.... got any ideas?

Thanks,