Table Of Contents
SECTION A: HARDWARE & OPERATIONAL QUESTIONS
A1-01 Briefly, what is the Philips Pronto remote?
A1-02 How many brands and models are there?
A1-03 Approximately how much does it cost?
A1-04 Where can I go to buy one?
A1-05 What are the ProntoNEO and RC3200?
A1-06 What are the Pronto NG and ProntoPro NG?
A2-01 What are the hardware differences between models?
A2-02 How much free memory is there?
A2-03 How much memory do I really need?
A2-04 What processor does the Pronto use?
A2-05 How large is the remote?
A2-06 How big is the screen?
A2-07 How many colors can the screen display?
A2-08 Can I put a different/better display into the Pronto?
A2-09 How can I tell whether my remote has a light sensor or not?
A2-10 How can I tell whether I have the Marantz RC5000 or RC5000i?
Basic Hardware Interaction
A3-01 What frequencies can the remote learn?
A3-02 Can I use the Pronto with Sony *G (or VisionTouch) receivers?
A3-03 Can the Pronto work with RF equipment?
A3-04 Can the Pronto work with IRDA equipment (ie. Pace cable boxes)?
A3-05 How can I control my X-10 system?
Using The Remote
A4-01 Why does the backlight stay on as long as the LCD does, even though it's only set for half the time?
A4-02 I've got a TSU2000. Why does my TV keep turning off?
A4-03 Why is the REVERT button grayed out?
A4-04 I hear there's a hidden game on the remote?
A4-05 In the Macro Menu, why does the left hard button read "OPEN"? Can I change this?
A4-06 Why doesn't the backlight come on when I set the arrow all the way to the left, as described in the manual?
A4-07 Why do my Device and Macro Menu buttons not work?
A4-08 What happened to my Mode button?
A4-09 What happened to the Macro Menu's REC command?
Batteries & Docking Station
A5-01 Should I buy the docking station for my remote?
A5-02 Why does the remote appear to behave erratically when battery power is still 50%?
A5-03 How often should I recharge the remote?
A5-04 Why does my rechargeable battery read only half full even when I know it's full?
A5-05 Why is my desktop charger's light blinking?
A5-06 I already have a docking station, can I buy another rechargeable battery?
A5-07 My ProntoPro's docking station is dead. Help!
Diagnosis and Repair
A6-01 My remote is dead! What can I try to fix it?
A6-02 My remote is rebooting all the time... help!
A6-03 What can I do if the remote will not power up and I hear 4 beeps?
A6-04 How do I connect to the remote with Hyperterminal?
A6-05 What can I do if my buttons stop working?
A6-06 I've broken the LCD screen and it's out of warranty. Can I replace it?
A6-07 Why does the screen's contrast keep changing?
A6-08 Can I buy spare parts for the Pronto?
A6-09 What's that buzzing sound I can hear?
A6-10 What else can I do to troubleshoot random problems?
SECTION B: WORKING WITH PRONTOEDIT
B1-01 Briefly, what does the software allow me to do?
B1-02 Is there editing software available other than ProntoEdit?
B1-03 Where can I download the software?
B1-04 Can I take screen captures of my file?
B1-05 How can I change the program that opens CCF files?
B1-06 I'm getting an "Invalid Configuration File Version", "File is not a valid configuration" or "CCF file is invalid or corrupt" message. What can I do?
B1-07 Can I use Pronto NG .PCF files? How about .ICF and .NCF files?
Software & Firmware
B2-01 What are the current software versions?
B2-02 What are the current firmware versions?
B2-03 What are the differences between the various firmware & software versions?
B2-04 I'm told the software will not work with Windows XP. Is this true?
B3-01 Where can I get a serial cable for the Pronto?
B3-02 What does "Invalid Software Version" mean, and what can I do about it?
B3-03 I'm getting a "Failed to get valid information from Pronto" error message when transferring CCFs, or timeouts when learning IR codes.
B3-04 Can I make ProntoEdit, Touch Screen Setup, CHAD Edit or RAVedit work on a Macintosh Computer?
B3-05 Can I hook the Pronto up to a USB port?
B3-06 Why can't I get my computer to talk to the Pronto?
Learning & Infrared
B4-01 How can I tell whether my learned codes are "clean" or not?
B4-02 Why won't my codes repeat when held down?
B4-03 What does 0000, 8000, etc. mean in a hex code?
B4-04 Why can't I get the Pronto to learn a particular device?
B4-05 Why won't my buttons work twice in a row?
B4-06 How can I copy the IR code from one button to another?
B4-07 What is the password for the rcir.mdb infrared database file?
B4-08 Why won't just tapping the button always work?
B4-09 "Test IR" doesn't always work right. Why?
B5-01 What are discrete codes?
B5-02 How do I find or create them?
B5-03 How can I use them?
Managing CCF Files
B6-01 What are CCF files?
B6-02 What does 'CCF' stand for?
B6-03 How can I get rid of the "+" symbol before device names?
B6-04 What do the short letter designations ([C], [D] etc.) mean?
B6-05 What do all the symbols before device or page names mean?
B6-06 Why can't I open the CCF file I downloaded?
B6-07 How can I best merge CCF files?
B6-08 With ProntoEdit v4.0, why can't I modify the gallery files?
B7-01 Why won't my panels or buttons show? (or How can I preview my CCF file without learning any IR codes?)
B7-02 Why doesn't my home panel look or act like I designed it to?
B7-03 How do I copy a device, panel or button from one file to another?
B7-04 How can I design my CCF so when I make changes I don't need to relearn my remotes?
B7-05 How do I add plain text to panels?
B7-06 Can I add more fonts to the Pronto?
B7-07 How can I group buttons together?
B7-08 Can I create a "back" button to return to the last page accessed?
B7-09 Can I create multiple text lines on a single button or otherwise position text?
B7-10 How do I define a custom grid?
B7-11 What keyboard shortcuts are there?
B8-01 What are macros? How are they different from regular commands?
B8-02 What would a macro for a system on/off button look like?
B8-03 How can I get the Pronto to "hold" a button for several seconds in a macro?
B8-04 How can I enter multiple digits on a single button, say for a favorite channel icon?
B8-05 Can I use more than one page jump in a macro?
B8-06 Can I have delays shorter than 0.1 seconds?
B8-07 Can I change the default delay time from 0.1 seconds?
B8-08 Why aren't the commands I assigned to each device being sent when I use my custom Home panel?
B8-09 Why are some of my macro commands not being received?
B8-10 How can I handle switching Video Inputs?
B9-01 Where would I use bitmap files?
B9-02 How can I create my own bitmaps?
B9-03 Can I use transparent or animated bitmaps?
B9-04 Why are my bitmaps/icons truncated?
B9-05 How can I create a really large gallery file?
B9-06 How can I best create color graphics for the ProntoPro?
B9-07 How do I convert color CCF graphics to black and white?
B9-08 Is it possible to change system-level bitmaps, such as the device bar and Home icon background?
B10-01 How can I optimize memory usage?
B10-02 What are aliases and how are they used?
B10-03 General ProntoEdit & RC5000 Setup Tips
B10-04 What exactly does the "CCF Optimizer" utility do?
B11-01 What is mouse mode for?
B11-02 Why do my custom beeps not make any sound?
B11-03 How do I use and activate timers?
B11-04 Why won't my timers change to a new page?
B11-05 Can I password protect pages?
B11-06 On Marantz remotes, how can I use the page memory feature?
B11-07 Can I use the built-in database codes with my own custom files?
B12-01 Why do my RF codes not work?
B12-02 What happens if I get a "Configuration is xx% too big to fit in Pronto" error message?
B12-03 Why does the emulator complain that it "Can't open configuration file"?
B12-04 Why does the alias list show strange symbols? (Plus other font troubleshooting.)
B12-05 Why does ProntoEdit not install correctly or give strange errors right after installation when I try to run it?
B12-06 Why does ProntoEdit crash when learning IR codes in Windows XP, 2000 or NT?
B12-07 I'm getting an error with MFC42.DLL. What can I do?
B12-08 In ProntoEdit v2.0, why can't I edit hex codes?
B12-09 Why can't I change IR code labels?
B12-10 I'm getting a "none or invalid pronto.ini file" error message.
Thanks to everyone who has helped make the Pronto such a great remote, namely the regulars in
Remote Central's Pronto Forum!
Plus special thanks to Andrea Whitlock, Tom Held and Robert Wallace for developing alternative