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Unofficial Philips Pronto/Marantz RC5000 FAQ
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Section A4: Hardware Questions:
Using the Remote

A4-01   Why does the backlight stay on as long as the LCD does, even though it's only set for half the time?

    This tip only applies to remotes manufacturered before January 2000:

    This is normal. If the backlight is configured to be on all the time, or the light sensor setting tells the remote that it should be on, it will remain on for as long as the LCD does. For instance:

    Sensor: ||||||------
    Level:  -----------|
    LCD:    30 Seconds
    Light:  15 Seconds

    Will mean that the light ALWAYS come on automatically and shall remain on for as long as the LCD does, 30 seconds. A setting of:

    Sensor: ||||||------
    Level:  |-----------
    LCD:    30 Seconds
    Light:  15 Seconds

    Means that the light will NEVER come on automatically -- only when the backlight button is pushed. When that happens the backlight will remain on for 15 seconds and the LCD will stay active for 30. If your remote has a light sensor, a setting of:

    Sensor: |||---------
    Level:  -------|----
    LCD:    60 Seconds
    Light:  5 Seconds

    Will mean that the light is currently coming on automatically and will remain on for 60 seconds. If ambient light levels increase, the backlight will no longer come on automatically. When manually enabled it will only remain on for 5 seconds.

    The button backlight operates the same as the LCD backlight.


A4-02   I've got a TSU2000. Why does my TV keep turning off?
    When using the TSU2000's built-in database, the default configuration assigns certain functions to automatically transmit each time the device is selected. For some devices this is merely an "input" command, but in the case of the TV template it sends the "power" code. While it's possible to not send the command while switching from one device to another with the Device Menu (by holding down the left or right hard button as you select the device), that can't be done from the Home Menu.

    There are two ways to fix this. On the basic remote, without ProntoEdit:

  1. Open the Mode Menu and select "DEL" mode.
  2. Open the device menu.
  3. While holding the right hard button, select the device you'd like to remove the command from.
  4. When prompted, select "Delete Device Action".
    If you're using ProntoEdit:
  1. Upload your configuration from the Pronto if you have not done so already.
  2. Double-click on the device name.
  3. Double-click on the "Properties" option.
  4. Under the "Action" tab, delete the [C] UDB command.
  5. Download your setup back to the remote.

A4-03   Why is the REVERT button grayed out?
    The "revert" function is only available after you have made changes on the physical remote. Whenever you download a CCF from the computer this function is disabled, and you must make at least one change to your file on the remote before it will again become active.

    Remember, if you would like to change back to the original factory default CCF file it is distributed along with all software packages in the /SAMPLES/ directory as default.ccf.


A4-04   I hear there's a hidden game on the remote?
    You've heard correctly! Built-in to every remote based on the Pronto is a hidden game, very similar to Tetris. To access it:

    On the Philips Pronto, Marantz RC5000 and Onkyo CHAD:

  • While holding [LIGHT], [LEFT] and [RIGHT] at the same time:
  • Press [MUTE]
  • Press [CH+]
  • Press [MUTE]
  • Press [CH+]
  • Press [VOL-]
  • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT].

    Commands are:

  • [LEFT] = Left
  • [RIGHT] = Right
  • [VOL+] = Rotate
  • [VOL-] = Down
  • [CH+] = New Game
  • [CH-] = Pause
  • [MUTE] = Exit

    On the Marantz RC5200 and RC9200:

  • While holding [LIGHT], [LEFT] and [RIGHT] at the same time:
  • Press [VOL+]
  • Press [VOL-]
  • Press [VOL+]
  • Press [VOL-]
  • Press [MUTE]
  • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT].

    Commands are:

  • [MENU LEFT] = Left
  • [MENU RIGHT] = Right
  • [MENU UP] = Rotate
  • [MENU DOWN] = Down
  • [CH+] = New Game
  • [CH-] = Pause
  • [MUTE] = Exit

    On the Yamaha RAV-2000:

  • While holding [LIGHT], [LEFT] and [RIGHT] at the same time:
  • Press [POWER]
  • Press [STANDBY]
  • Press [POWER]
  • Press [STANDBY]
  • Press [VOL-]
  • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT].

    Commands are:

  • [LEFT] = Left
  • [RIGHT] = Right
  • [VOL+] = Rotate
  • [VOL-] = Down
  • [MUTE] = Pause
  • [STANDBY] = New Game
  • [POWER] = Exit

    On the Philips ProntoPro:

  • While holding [LIGHT], [FAR LEFT] and [CENTER LEFT] at the same time:
  • Press [MUTE]
  • Press [CH+]
  • Press [MUTE]
  • Press [CH+]
  • Press [VOL-]
  • Release the [FAR LEFT] and [CENTER LEFT] keys before releasing [LIGHT].

    Commands are:

  • [FAR LEFT] = Left
  • [FAR RIGHT] = Right
  • [CENTER LEFT] = Down
  • [CENTER RIGHT] = Rotate
  • [CH+] = New Game
  • [CH-] = Pause
  • [MUTE] = Exit

    For the bonus game on the Philips ProntoPro:

  • While holding [LIGHT], [CENTER RIGHT] and [FAR RIGHT] at the same time:
  • Press [MUTE]
  • Press [CH+]
  • Press [MUTE]
  • Press [CH+]
  • Press [VOL-]
  • Release the [CENTER RIGHT] and [FAR RIGHT] keys before releasing [LIGHT].

    Commands are:

  • Touch Screen to Select Square
  • [CH+] = New Game
  • [MUTE] = Exit

A4-05   In the Macro Menu, why does the left hard button read "OPEN"? Can I change this?
    This is actually covered in both the Pronto and ProntoEdit manuals, however it still seems to be easily overlooked. When in the Macro side of the remote, the left and right hard buttons are dedicated to macro-based functions and cannot be user defined, even in ProntoEdit.

    What do they do? Well, hold down the "OPEN" button while selecting a macro to list its contents. You'll find the left button now reads "CLOSE" (to close the macro), while the right reads "PLAY" (to run through it). When editing a macro these buttons also perform the same functions, but change to more important ones when the Device Menu is opened. They will then read "DEVICE" (to add a screen jump to that device) and "ACTION" (to create an alias to the device's action list, which is normally run each time it is selected).

    Note that beginning with RC5000 firmware APP v5.0, the left/right hard buttons can now be assigned to any function. This has not been added to any other remote.


A4-06   Why doesn't the backlight come on when I set the arrow all the way to the left, as described in the manual?
    This tip applies only to European Pronto remotes:

    This isn't a firmware or ProntoEdit bug, but rather a typo in the multi-language manual that ships with the silver European Pronto. Although there is no light sensor, a substitute feature allows users to configure the remote so the backlight either always comes on when a button is pressed, or only when the backlight button is pressed. In the manual, it says to move the arrow to the far left in order for the backlight to automatically activate. This is incorrect -- you should set it all the way to the right. Setting it to the left will ensure the Pronto never turns the backlight on by itself.

    For more information on the light sensor, please see section A2-09.


A4-07   Why do my Device and Macro Menu buttons not work?
    This tip applies only to the Marantz series of remotes:

    The default setup as of APP v5.0 is to disable both the Device and Macro Menu buttons. To fix, hold down the icon of the remote for three seconds, scroll to the second panel, and press the two buttons at the top of the screen that say "Show Macro" and "Show Device", so that they read "Hide Macro" and "Hide Device". This cannot be done in RC5000 Setup.

    However, if your configuration is marked as "Write Protected" in RC5000 Setup's "System Properties" screen, you will not be given the option to show the Device or Macro Menus in the Setup Menu. First unselect this option in RC5000 Setup, then download the file to your remote and follow the previous directions.


A4-08   What happened to my Mode button?
    There are two reasons why the Mode button might not be showing on your remote:

  1. It has been hidden in the remoteís setup menu. Hold the icon of the remote for three seconds and scroll to the second screen. If you see a "Mode Menu" button with an X though it, press it to remove the X. The mode button will be restored.

  2. If you donít see the mode menu setup button as described above, then your configuration has been marked as "write-protected" in ProntoEdit. Open your CCF in ProntoEdit, click on the plus sign next to "HOME" and then double-click on "System Properties". Make sure the "configuration is write-protected" option is not selected, then save and download your CCF to the remote. If you still do not see the mode button follow the directions in the previous step.

    If you have a Marantz RC5200 or RC9200, then the procedure to re-enable the mode menu is slightly different, Assuming you've already checked that the CCF is not marked "write-protected", press the region where the mode menu used to reside for five seconds to enter the setup menu.


A4-09   What happened to the Macro Menu's REC command?
    This tip applies only to the Philips Pronto TS-1000 and Marantz RC5000 remotes:

    Beginning with Pronto firmware APP v4.8b13t and RC5000 APP v4.84, the REC command as described in the manual has been renamed to EDIT. This is merely a cosmetic change prompted by the addition of the timer feature in the Pronto and continued in the RC5000.


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