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Page 4 of 24
Topic:
TSU3000 touchscreen problem
This thread has 356 replies. Displaying posts 46 through 60.
Post 46 made on Monday July 4, 2005 at 13:44
bgav
Lurking Member
Joined:
Posts:
July 2005
7
On 07/04/05 12:56 ET, moishe said...
As I posted in the update to my original post
( started this thread amonth ago ), I sent the
mail to Pronto team yesterday and I received
exactly the same response as you, guys this morning.

Wonder if anyone here counted how many of us having
this touchscreen issue ? We should team up and
work with Philips on solving this.

By my count...

moishe
joecentral
CaptnHowdy
JohnGrayson
rhanson
manders
hippie
dcpoppy
c500capt
bgav

Edited to add the following:

TedK
Abssprint

That's 12 (As of 7/8/05).

Brian

This message was edited by bgav on 07/08/05 09:01 ET.
Post 47 made on Tuesday July 5, 2005 at 11:28
BigG
Founding Member
Joined:
Posts:
December 2001
67
On 07/04/05 13:44 ET, bgav said...
By my count...

moishe
joecentral

CaptnHowdy

JohnGrayson

rhanson

manders

hippie

dcpoppy
c500capt
bgav

That's 10.

Brian

Are you also including all the people who have had dim backlights develop in last several weeks? If so, count me in too. These people should be included in this poll. Same situation but a different problem.
_Gary
Post 48 made on Tuesday July 5, 2005 at 18:38
Ted K
Long Time Member
Joined:
Posts:
August 2002
144
add me to the list also....
Post 49 made on Thursday July 7, 2005 at 17:16
Abssprint
Long Time Member
Joined:
Posts:
October 2003
12
Mine also crapped out on Tuesday..Man I hope that somebody comes up with a fix..I don't have the extra cash to just run out and get a new remote..Philips should take care of this!!!
Post 50 made on Friday July 8, 2005 at 09:06
trustworthy
Long Time Member
Joined:
Posts:
April 2005
31
Not a touchscreen issue, but I have posted a couple of threads elsewhere on RC that highlight 2 problems;

1./ Would not accept a .pcf of more than 299K, yet said memory was 83% free!

2./ InfraRed signal suddenly very weak ( see thread Faulty(ish) NG950...)

anyone else experienced these?
I have you now
Post 51 made on Friday July 8, 2005 at 12:12
Robert Johnson
Founding Member
Joined:
Posts:
October 2001
131
I have a customer who is bringing his back to me for the same screen problem. I was able to fix it the first time by sheer luck, but now it has the same problem. philips should take notice!! this in my opinion is a firmware issue.
Post 52 made on Friday July 8, 2005 at 18:01
joecentral
Lurking Member
Joined:
Posts:
June 2005
8
Robert,

I don't think this is a firmware issue. I was solid on 2.3.9 for awhile, and suddenly one day no response. That's when I started playing with firmware, and then got some response but no calibration. Now I'm back at No response from touchscreen, but the hard keys respond. I think it's a hardware issue as bgav suggested.

I will also respond to the prontoteam e-mail addy. This forum is bittersweet. At least I'm not the only one experiencing this problem, but I feel bad that so many other people are going through what I am.




On 07/08/05 12:12 ET, Robert Johnson said...
I have a customer who is bringing his back to
me for the same screen problem. I was able to
fix it the first time by sheer luck, but now it
has the same problem. philips should take notice!!
this in my opinion is a firmware issue.
Post 53 made on Friday July 8, 2005 at 21:30
Robert Johnson
Founding Member
Joined:
Posts:
October 2001
131
I think it still is a firm ware issue due to responce time of keying. touching the screen gives multiple commands (debounce) confusing the firmware that is the only explanation I have. It is possible that the screen could be defective I'm not ruling it out.
never the less so many of us are having this problem and Philips should investigate and correct.
Bob
Post 54 made on Friday July 8, 2005 at 22:18
roncarter
Lurking Member
Joined:
Posts:
July 2005
1
You can add me to the list. The touchscreen on my TSU3000 stopped responding completely with firmware 3.1.15. I attempted to upgrade to the new firmware and got an error half way through the upgrade. The unit is now completely dead.
Post 55 made on Saturday July 9, 2005 at 08:09
bgav
Lurking Member
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Posts:
July 2005
7
On 07/05/05 11:28 ET, BigG said...
Are you also including all the people who have
had dim backlights develop in last several weeks?
If so, count me in too. These people should
be included in this poll. Same situation but
a different problem.

I started this "poll" for TSU3000 owners who are having touchscreen, backlight, and calibration problems. The poll has a standardized format for people to report their problems.

Brian

This message was edited by bgav on 07/09/05 08:18 ET.
Post 56 made on Saturday July 9, 2005 at 21:50
AdamR
Lurking Member
Joined:
Posts:
July 2005
1
Before checking the forums I saw that there was a new firware upgrade for the TSU 3000. I decided to downlad it and installed it. I had the same calibration issues as most people posting here. I then decicded to downgrade my firmware and now i get nothing on the remote. Going to email the Prontoo team and have them fix this dam thing! I hope that they going to fix this thing for no charge, they created this problem by releasing bugged firmware to to fix bugged firmware!
Post 57 made on Tuesday July 12, 2005 at 22:49
dcpoppy
Founding Member
Joined:
Posts:
August 2001
57
Posted this in the roll call thread as well. It has been a year, so I forgot that this isn't the first time I've seen this behavior:

[Link: remotecentral.com]
Post 58 made on Wednesday July 13, 2005 at 00:07
rsu1
Lurking Member
Joined:
Posts:
July 2005
1
I found the older software versions.
Can you explain via email how to downgrade firmware.
Thanks for your time.


On 06/23/05 14:23 ET, Ted K said...
email me and I'll send you the zip file. I'll
also tell you how to downgrade as it's not normally
done, but once you know the trick it takes about
10 minutes.
Post 59 made on Wednesday July 20, 2005 at 02:22
Sami Lindqvist
Founding Member
Joined:
Posts:
October 2001
22
Now same problem in my one and a half year old Pronto Ru 950. First time a month ago touchscreen stopped to work for two days. Then it works whole month and now it's dead again. I send e-mail to prontoteam but no answer. I start to look another programmable lcd touchscreen remote without word Philips. Any suggestions?
Post 60 made on Wednesday July 20, 2005 at 04:22
slapo
Lurking Member
Joined:
Posts:
July 2005
2
I am a long time lurker of RC and today when I returned from a two-week vacation my remote just wasn't working. No one had used it in the two weeks I was gone and it was working fine before I left. The touchscreen is just all of the sudden unresponsive, although the hard keys get the remote to light up. I upgraded the firmware... no luck. So I came to RC and, low and behold, there's a thread a mile long on this issue beginning only in the last month! That seems way to coincidential to me. I've helped a lot of friends program their remotes and I am just waiting for the calls to start rolling in on why their's simply stopped working.

Clearly this must be a manufacturing/firmware defect of some sort for which Philips should be held accountable. I'll be sending them a letter because it seems emails aren't doing the trick. I'll keep everyone posted (pun intended) and checking back in case someone figures out how to fix the thing! I'm just happy to hear I'm not the only one out there. Thanks for the posts...

This message was edited by slapo on 07/20/05 23:39 ET.
Mike
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