Contact from ProntoTeam...
From: Marc Harmsen [mailto:firstname.lastname@example.org
]On Behalf Of Prontoteam
Sent: Monday, July 04, 2005 6:03 AM
Subject: Pronto Screen unresponsive
You have recently contacted us due to the fact that you are having a problem with the screen of your TSU3000 / RU950. Given the information you provided we are working hard on pin pointing the problem. It is currently difficult to isolate the issue as only as small group of people out of the total Pronto population is having the issue described.
To help us, if you have not already done so, can you please let us know from which firmware version you upgraded to which firmware and if you were experiencing issues before the upgrade.
Please rest assured the we are doing our up most to find the issue and provide a solution ASAP. We will keep you updated.
The Pronto Team
I guess they are in denial!
"It is currently difficult to isolate the issue as only as small group
of people out of the total Pronto population is having the issue
The people who upgrade firmware on their Prontos are probably
those who are subscribers to RemoteCentral - that is the population
reporting the problem - the rest are using their Prontos as they
came out of the box (or from professional suppliers)...