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Topic:
TSU3000 touchscreen problem
This thread has 356 replies. Displaying posts 31 through 45.
Post 31 made on Friday June 24, 2005 at 13:19
BigG
Founding Member
Joined:
Posts:
December 2001
67
I just ordered a new 7000 to replace my 3000 that lost the back light. I'm going to try to get an EE to fix that one. I sure hope the 7000 is more impressive than the 3000 was. I hated the buttons on that thing. Very slow and sluggish and most of the time I had to STAND on the volume up button to get it to work. I was very disappointed in the 3000....
_Gary
Post 32 made on Sunday June 26, 2005 at 11:04
elansix
Long Time Member
Joined:
Posts:
June 2002
56
On 06/23/05 14:23 ET, Ted K said...
email me and I'll send you the zip file. I'll
also tell you how to downgrade as it's not normally
done, but once you know the trick it takes about
10 minutes.

I HAVE SENT TWO EMAILS, BUT I HAVE NOT RECEIVED ANY RESPONSE. PLEASE SEND ME THE INFORMATION ON DOWNGRADING. MY EMAIL ADDRESS IS elansix@yahoo.com

THANK YOU
Post 33 made on Tuesday June 28, 2005 at 01:13
Timbre
Long Time Member
Joined:
Posts:
June 2004
49
I didn't see this one eariler. I am having the same problem with my screen. I can get the unit to calibrate without a problem but nothing else will work.

serial # is 73591392

If anyone can post how to flash an old bios it would be great....

thanks
timbre
Post 34 made on Tuesday June 28, 2005 at 07:31
Ted K
Long Time Member
Joined:
Posts:
August 2002
144
Replied a few days ago with the old and current firmware versions....you need to the new to downgrade to the old. Sorry for the delay in responding...worked most of the weekend.
Post 35 made on Tuesday June 28, 2005 at 07:32
Ted K
Long Time Member
Joined:
Posts:
August 2002
144
Did you get my reply?? My appologies for the delay....worked most of the weekend and did not logon to check messages. If not, send me a note and I'll reply again tonight.
Post 36 made on Tuesday June 28, 2005 at 10:41
elansix
Long Time Member
Joined:
Posts:
June 2002
56
On 06/28/05 07:32 ET, Ted K said...
Did you get my reply?? My appologies for the
delay....worked most of the weekend and did not
logon to check messages. If not, send me a note
and I'll reply again tonight.

I HAVE NOT RECEIVED ANY REPLY AS YET. PLEASE SEND THE INFORMATION. THANK YOU.
elansix@yahoo.com
Post 37 made on Tuesday June 28, 2005 at 23:48
c500capt
Lurking Member
Joined:
Posts:
February 2005
4
Mine just joined the pack. Worked fine for a few months, and the screen just stopped responding. Has anyone talked to the better business bureau? Consumer Reports? Phillips should do something to correct the problem. Please send me the instructions to downgrade the f/w, as I'll try anything. I just bought the rechargable battery and docking station. Wonder if that has anything to do with it?

c500capt@ameritech.net
Post 38 made on Wednesday June 29, 2005 at 07:48
JohnGrayson
Founding Member
Joined:
Posts:
May 2002
15
I posted a comment on the 'tsu300 calibration problem' thread last week and I think that I should report that it did elicit a response from the ProntoTeam - I received an email asking for model number,
serial number etc.

I provided the information they requested, details of the nature of the
failure and a reference to the this thread, which may include the calibration problem.

I have not received a reply - but here is an opportunity for everyone
who is seeing this problem:

Send your serial number, approximate date of purchase and a
description of the touchscreen problem to Prontoteam@philips.com

Maybe a few dozen emails on the same topic just *might* get
someone's attention - on the other hand, if there is no response,
then assume that their response is "So Long and Thanks for All the Cheese" (for the uninitiated a Douglas Adams book).
Post 39 made on Wednesday June 29, 2005 at 08:06
CaptnHowdy
Long Time Member
Joined:
Posts:
April 2003
84
I thought that was "So Long and Thanks for All The Fish"...
Post 40 made on Saturday July 2, 2005 at 08:07
bgav
Lurking Member
Joined:
Posts:
July 2005
7
Long time lurker (it's been a while), first time poster here.

My Pronto's touchscreen became unresponsive two days ago. After numerous resets and removing the battery for an extended period of time, it's still not responsive. The hard buttons do work.

Needless to say, I came here to see if anyone else had experienced the same problem with their TSU3000. Low and behold, I found this thread right off the bat. It definitely sounds like a serious design defect based on the number of people experiencing the same exact problem, and coincidentally, in a very small recent time frame.

How many TSU3000 owners who aren't familiar with RC have experienced the same thing? I'd venture a guess and say quite a few. Extrapolate the numbers. I'm very confident Philips is well aware of this problem/product defect and is hoping that owners experiencing the problem will give up or pay the outrageous price to fix the defect.

I will email Philips as suggested above with my serial number and approximate date of purchase (well past warranty). If their response is not satisfactory and this issue does not get resolved to my satisfaction (fixed for free or a nominal fee/shipping, not $160), I'm seriously considering pursuing all available options for relief.

Brian
Massachusetts, USA
Post 41 made on Saturday July 2, 2005 at 16:21
dshmel
Founding Member
Joined:
Posts:
October 2001
102
On 06/24/05 13:19 ET, BigG said...
I just ordered a new 7000 to replace my 3000 that
lost the back light. ... I sure hope the 7000 is
more impressive than the 3000 was... I was very disappointed
in the 3000....

BigG,

You will LOVE the 7000 compared to the 3000. I just got my 7000 and can't believe the difference. I still need to upgrade the firmware and program a pcf, but the new screen is like night and day.
Post 42 made on Sunday July 3, 2005 at 18:47
BigG
Founding Member
Joined:
Posts:
December 2001
67
On 07/02/05 16:21 ET, dshmel said...
BigG,
You will LOVE the 7000 compared to the 3000. I
just got my 7000 and can't believe the difference.
I still need to upgrade the firmware and program
a pcf, but the new screen is like night and day.

You are correct! I love this thing! Right now I'm converting my B&W buttons all over to color. It's a lot easier than I though it was going to be.
_Gary
Post 43 made on Monday July 4, 2005 at 10:17
JohnGrayson
Founding Member
Joined:
Posts:
May 2002
15
Contact from ProntoTeam...

From: Marc Harmsen [mailto:marc.harmsen@philips.com]On Behalf Of Prontoteam
Sent: Monday, July 04, 2005 6:03 AM
To: undisclosed-recipients:
Subject: Pronto Screen unresponsive



Dear ,

You have recently contacted us due to the fact that you are having a problem with the screen of your TSU3000 / RU950. Given the information you provided we are working hard on pin pointing the problem. It is currently difficult to isolate the issue as only as small group of people out of the total Pronto population is having the issue described.

To help us, if you have not already done so, can you please let us know from which firmware version you upgraded to which firmware and if you were experiencing issues before the upgrade.

Please rest assured the we are doing our up most to find the issue and provide a solution ASAP. We will keep you updated.

regards
The Pronto Team

========================================

I guess they are in denial!

"It is currently difficult to isolate the issue as only as small group
of people out of the total Pronto population is having the issue
described"

The people who upgrade firmware on their Prontos are probably
those who are subscribers to RemoteCentral - that is the population
reporting the problem - the rest are using their Prontos as they
came out of the box (or from professional suppliers)...
Post 44 made on Monday July 4, 2005 at 12:34
bgav
Lurking Member
Joined:
Posts:
July 2005
7
I received the same email this morning. I'm having a hard time believing that it's a firmware issue. I've been running 2.3.9 for over a year without any problems and suddenly this...

Sounds like a hardware/component failure to me.

Is there any way to decode the serial number or read a date code to determine the date of manufacture?

Brian

This message was edited by bgav on 07/04/05 12:42 ET.
OP | Post 45 made on Monday July 4, 2005 at 12:56
moishe
Lurking Member
Joined:
Posts:
June 2005
4
As I posted in the update to my original post ( started this thread amonth ago ), I sent the mail to Pronto team yesterday and I received exactly the same response as you, guys this morning.

Wonder if anyone here counted how many of us having this touchscreen issue ? We should team up and work with Philips on solving this.
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