Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 3 of 4
Topic:
amazon just bought ring for a billion
This thread has 55 replies. Displaying posts 31 through 45.
Post 31 made on Monday March 5, 2018 at 00:54
SOUND.SD
Loyal Member
Joined:
Posts:
April 2006
5,466
On February 28, 2018 at 21:55, vwpower44 said...
Doorbird costs almost 3x as much as ring. Has integration that works sometimes. Sometimes it stays on the network, sometimes it does not. Yet Ring works everytime...and costs 1/3 the price of a piece of shit that has been touted as the best integratabtle doorbell.

Ring works every time? That's an insane statement.

Set aside the two I have sitting next to me that I had to eat the price of which is the profit I'd make selling 20 of them. Let's talk about using them as a visible camera on your NVR, integrating into any control system, latching a gate or Abby other integration. Also how they look. Frankly, we aren't in this business to sell people the cheapest thing. We are in it to sell people the item that best fits their needs. And to make money. Ring is sometimes one of those.
Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]
Post 32 made on Monday March 5, 2018 at 08:57
3PedalMINI
Loyal Member
Joined:
Posts:
July 2009
7,367
On March 5, 2018 at 00:54, SOUND.SD said...
Ring works every time? That's an insane statement.

Set aside the two I have sitting next to me that I had to eat the price of which is the profit I'd make selling 20 of them. Let's talk about using them as a visible camera on your NVR, integrating into any control system, latching a gate or Abby other integration. Also how they look. Frankly, we aren't in this business to sell people the cheapest thing. We are in it to sell people the item that best fits their needs. And to make money. Ring is sometimes one of those.

the problem is this damn industry is soooooooo slow to catch up. There are so many people that literally sit there screaming to the world that our solutions are better and exceed the IOT devices. that line is blurring, and very rapidly. The second amazon opens up integration for ring its game over for every other half assed door station out.

I have a client that has the 2500 C4 door station. He sent me a question asking if he can communicate two way with his phone. He cant, and asked why I didnt offer a ring like his frind has at a 10th of the price. And this is a guy that spent over 100k on his system.

anymore lately im having to defend the products of our industry then sell them. Granted now im able to say most devices I can integrate via C4 and give them one app, but still doesnt help with the IOT devices like ring. The in wall ring looks really nice BTW.

im starting to run into 2 people now. Our type of clients like usual and then our type of client that is halfway aware of the IOT sphere. its getting frustrating.
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 33 made on Monday March 5, 2018 at 10:23
radiorhea
Super Member
Joined:
Posts:
May 2002
2,922
I bought a Ring when they first came out. Worked pretty good, but the way they mount sucks. My father-in-law came to ring the doorbell and knocked it right off.

He denied doing it........until I showed him the video. That was the last time it worked.
Drinking upstream from the herd since 1960
Post 34 made on Monday March 5, 2018 at 10:40
highfigh
Loyal Member
Joined:
Posts:
September 2004
6,289
On 1520258239, 3PedalMINI said... anymore lately im having to defend the products of our industry then sell them. Granted now im able to say most devices I can integrate via C4 and give them one app, but still doesnt help with the IOT devices like ring. The in wall ring looks really nice BTW.

im starting to run into 2 people now. Our type of clients like usual and then our type of client that is halfway aware of the IOT sphere and read a few articles & learned a few buzzwords, so they know all about it. its getting frustrating.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 35 made on Monday March 5, 2018 at 18:12
3PedalMINI
Loyal Member
Joined:
Posts:
July 2009
7,367
On March 5, 2018 at 10:40, highfigh said...

LOL! pretty much!
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 36 made on Wednesday March 7, 2018 at 00:06
Dean Roddey
Advanced Member
Joined:
Posts:
May 2004
953
The answer is "We sell reliable functionality, not the latest flavor of the month features. If you want the latter, you are free to do it yourself. If you want reliability, we'll sell you that."

If someone else wants to sell them flavor of the month stuff, they can deal with the support issues, on the lower revenues they'll have from installing that stuff to begin with, right? How long is that person going to be a competitor working like that?
Dean Roddey
Chairman/CTO, Charmed Quark Systems
www.charmedquark.com
Post 37 made on Wednesday March 7, 2018 at 17:26
Brad Humphrey
Senior Member
Joined:
Posts:
February 2004
1,476
On March 7, 2018 at 00:06, Dean Roddey said...
The answer is "We sell reliable functionality, not the latest flavor of the month features. If you want the latter, you are free to do it yourself. If you want reliability, we'll sell you that."

If someone else wants to sell them flavor of the month stuff, they can deal with the support issues, on the lower revenues they'll have from installing that stuff to begin with, right? How long is that person going to be a competitor working like that?

You know what the problem with that statement is now these days. So much of the more expensive stuff we carry, is no more reliable anymore than the DIY stuff.
Nothing worse than saying that to a customer, convincing them to buy your product, then shortly after you install it breaks or has problems.
Post 38 made on Wednesday March 7, 2018 at 18:59
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
7,464
On March 7, 2018 at 17:26, Brad Humphrey said...
You know what the problem with that statement is now these days. So much of the more expensive stuff we carry, is no more reliable anymore than the DIY stuff.
Nothing worse than saying that to a customer, convincing them to buy your product, then shortly after you install it breaks or has problems.

That's become true with diy products that have been around for a while now too.  Dollar for dollar, Harmony now offers a lot more for the same price or less than URC, and URC reliability has gone down while Harmony has gone up.  I have not sold a Harmony, ever but everytime I get a call about a dim screen or buttons that down work, or remotes that reboot constantly (that's just CCP, not even TC issues), I ask myself if I'd be better of just selling a Harmony, inputting stuff into a wizard and 10 minutes later giving it to the client and be on my way.  Frustrating.
Post 39 made on Thursday March 8, 2018 at 18:11
Brett Bjorkquist
New Member
Joined:
Posts:
March 2018
9
Hey guys,

Wanted to jump in on here. I know for many of us on here, we have our favorite control systems but I do think there is a market for DIY/DIFM type products, which is also helping to grow consumer demand for categories like lighting, audio distribution, thermostat control, etc. Many of these products are as reliable or more, especially when installed professionally. The RMA rate for Harmony on professionally installed remotes is less than .5%.

I was brought in at the beginning of last year to help build out the professional services channel at Logitech. In most scenarios, you can program a fairly robust system. Entertainment control obviously, but lighting, thermostat, wireless audio; we cover most of the main areas clients are looking for. I agree we sometimes have a perception of DIY from some installers, but our Pro remote is only offered through distribution, and we now offer a lot to support our dealers. We've added "monthly" webinars where myself and Pike (13 year Harmony programming guru) actually walk through live programming demos based on dealer requests. We also have a new eLearning site, demo programs, and the ability to update your client's programming offsite in our dealer portal.

I've got plenty of dealers that still carry other lines, but see the opportunity in using Harmony to help penetrate the $5k-$15k market, where clients are asking for brands like Harmony, Sonos, Nest, Lutron, Hue, and Ring by name on a daily basis.

Goldenzrule, others, feel free to reach out with any questions.

Enjoy the day,
Brett Bjorkquist
Logitech - CI/Pro Channel
[email protected]
Post 40 made on Thursday March 8, 2018 at 23:26
Fins
Elite Member
Joined:
Posts:
June 2007
10,052
Is Logitech still using a cloud based wizard software to program their remotes?
Civil War reenactment is LARPing for people with no imagination.

Post 41 made on Friday March 9, 2018 at 01:58
fcwilt
Senior Member
Joined:
Posts:
September 2003
1,268
On March 8, 2018 at 23:26, Fins said...
Is Logitech still using a cloud based wizard software to program their remotes?

It seems they have stopped using that approach.

Frederick
Regards, Frederick C. Wilt
Post 42 made on Sunday March 11, 2018 at 04:35
Brett Bjorkquist
New Member
Joined:
Posts:
March 2018
9
There is a walkthrough that guides most general programming, but a dealer has the ability to further tweak things as needed, adding delays, custom macros, IR port assignments, and other commands we need that the average consumer install doesn't require.

Part of our benefit is that we typically code all the backend work for the installer. We work with the various manufacturers to make sure we know the power on delay for a TV before you can hit the input command, so you don't need to figure it out yourself through trial and error. Plus our ability to scan the network for devices saves time over adding the products manually, especially for IP enabled devices, since you don't need to find and enter Mac addresses.

Our dealer portal also allows you to consolidate all of your clients into one location, and update/sync programming remotely from a mobile device.

Let me know if I can answer any additional questions.
Brett Bjorkquist
Logitech - CI/Pro Channel
[email protected]
Post 43 made on Sunday March 11, 2018 at 09:29
Hasbeen
Super Member
Joined:
Posts:
November 2007
4,880
On March 11, 2018 at 04:35, Brett Bjorkquist said...
Our dealer portal also allows you to consolidate all of your clients into one location, and update/sync programming remotely from a mobile device.

Admit it..That's cool.
Post 44 made on Sunday March 11, 2018 at 09:32
mrtristan
Senior Member
Joined:
Posts:
October 2003
1,368
harmony is starting to sound better. Is there the ability to rearrange buttons and add new ones? Who distributes Harmony pro in canada?
Tristan Leynes
Post 45 made on Monday March 12, 2018 at 18:34
Brett Bjorkquist
New Member
Joined:
Posts:
March 2018
9
Thanks Hasbeen.

We are definitely trying to respond to the market and dealer needs. It's a new market out there, and we feel like we have a product that's in a strong position to help dealers build a profitable business, while offering consumers a strong value proposition as well.

Let me know if there are any additional questions. I'll keep monitoring the thread.

Brett
Brett Bjorkquist
Logitech - CI/Pro Channel
[email protected]
Find in this thread:
Page 3 of 4


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse