Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 6 of 8
Topic:
Customer "quote of the day"
This thread has 105 replies. Displaying posts 76 through 90.
Post 76 made on Wednesday August 12, 2015 at 21:24
Trunk-Slammer -Supreme
Loyal Member
Joined:
Posts:
November 2003
7,462
On August 12, 2015 at 18:41, Bonavox said...
Go ahead, tell us about how you walked on the beach and drank a few cold ones, then went inside and took a nap!

Do it!

Okay.

I found out that using Malbec instead of milk with your Cheerios isn't the best of ideas.

So, after starting the day on a so so note, sitting by the ocean, and drinking the rest of the bottle doesn't really help.

Damn near wore out my flip flops getting back home so I could climb into the hammock and take a nap.

I had a dream where I was falling. Damn hammock!

Wandered into the house, ate some cold tacos, and had a few bottles of Corona.

My quote of the day?

Neighbor asked me "What the hell are you doing?".




This change of lifestyle is tough.... ;-)
Post 77 made on Thursday August 13, 2015 at 02:10
Mario
Loyal Member
Joined:
Posts:
November 2006
5,681
On August 12, 2015 at 18:04, King of typos said...
I was referring to the time stamps in the phone screen shot posted here.

KOT

What about it?
At 4:45 AM - Mike asked me a question.
At 5:02 AM - I took a screen capture of the text messages.
At 5:32 AM - I posted it here on RC.

I'm still confused.


Post 78 made on Thursday August 13, 2015 at 03:53
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
On August 12, 2015 at 10:47, Mario said...
Bruce, I'm going to be nicer about it then the others; you can't start by saying "today" when it's 5:40am.
Obviously, you meant yesterday, or the other day.

Mr. Stanley's life is just one lonnnnnnng day.

It's small things like this that some people get hung up on.

Guilty.

On August 12, 2015 at 16:01, Trunk-Slammer -Supreme said...
Pro baseball player burned me for a couple thousand right after he had signed a contract for 3 mil a year.

I knew a momentarily famous director was going to be trouble when I saw an invoice for $12 for a month's pager service had this scrawled across it:

Fight This
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 79 made on Thursday August 13, 2015 at 09:16
King of typos
Loyal Member
Joined:
Posts:
June 2002
5,281
On August 12, 2015 at 08:56, Mr. Stanley said...
Yeah, I woke up at 4:00 couldn't get back to sleep.

I did not realize that this comment was towards Mr. Stanley.

Sorry for the confusion.

KOT
Post 80 made on Thursday August 13, 2015 at 13:03
Richie Rich
Senior Member
Joined:
Posts:
July 2002
1,150
On August 12, 2015 at 17:22, 24/7 said...
ME: Your blu ray player can't play to zone 2 unless we add a D/A converter. I have a converter on the van if you think you would use it ...

CUSTOMER: No, we're fine without it. We just want to hear cable.

... one month later ...

CUSTOMER: How come we can't get sound on the blu ray outside?

My "worst customer ever" who's project was completed over 2 years ago is contacting me on a semi regular basis about things like this.
His new CI (poor bastard) is being tasked with "fixing" things like this and the now former client thinks he is being taken for a ride.

Former client said they gave him my contact info. On one hand I don't feel like I should help, on the other hand I hope he calls me so I can tell him "run bro…run and don't look back".
I am a trained professional..... Do not attempt this stunt at home.
Post 81 made on Thursday August 13, 2015 at 13:21
Mr. Stanley
Elite Member
Joined:
Posts:
January 2006
16,954
On August 12, 2015 at 21:24, Trunk-Slammer -Supreme said...
Okay.

I found out that using Malbec instead of milk with your Cheerios isn't the best of ideas.

So, after starting the day on a so so note, sitting by the ocean, and drinking the rest of the bottle doesn't really help.

Damn near wore out my flip flops getting back home so I could climb into the hammock and take a nap.

I had a dream where I was falling. Damn hammock!

Wandered into the house, ate some cold tacos, and had a few bottles of Corona.

What's the back story??? Did you win the lotto, or are u unemployed??? Damn.

My quote of the day?

Neighbor asked me "What the hell are you doing?".

This change of lifestyle is tough.... ;-)
"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
Post 82 made on Thursday August 13, 2015 at 14:27
3PedalMINI
Loyal Member
Joined:
Posts:
July 2009
7,860
On August 13, 2015 at 13:21, Mr. Stanley said...
What's the back story??? Did you win the lotto, or are u unemployed??? Damn.

Shouldn't you be out finding your brother ?!?
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 83 made on Thursday August 13, 2015 at 16:27
Trunk-Slammer -Supreme
Loyal Member
Joined:
Posts:
November 2003
7,462
On August 13, 2015 at 13:21, Mr. Stanley said...
What's the back story??? Did you win the lotto, or are u unemployed??? Damn.

The back story?


I started with two million, lost half in the consumer electronics business, and decided I should use the rest to help mankind.


What better way to help mankind than to support a vineyard and a brewery. :-)
Post 84 made on Thursday August 13, 2015 at 19:42
24/7
Senior Member
Joined:
Posts:
April 2008
1,244
On August 13, 2015 at 13:03, Richie Rich said...
My "worst customer ever" who's project was completed over 2 years ago is contacting me on a semi regular basis about things like this.
His new CI (poor bastard) is being tasked with "fixing" things like this and the now former client thinks he is being taken for a ride.

Former client said they gave him my contact info. On one hand I don't feel like I should help, on the other hand I hope he calls me so I can tell him "run bro…run and don't look back".

It's a shame, some clients are suspicious over things like this. I'll bet they had one too many bad "salesman" experiences.

Post 85 made on Thursday August 13, 2015 at 23:31
buzz
Super Member
Joined:
Posts:
May 2003
4,376
On August 13, 2015 at 13:03, Richie Rich said...
Former client said they gave him my contact info. On one hand I don't feel like I should help, on the other hand I hope he calls me so I can tell him "run bro…run and don't look back".

We had a very wealthy, cheap client who had to be in control of everyone and everything (and this was not in the smart home context). There were bits and pieces of A/V stuff scattered about. None of the rooms was quite right from a design and implementation standpoint and it seemed like each budget had been squeezed a bit more than it should have been. At first I blamed this on the installer (someone who I did not respect) not properly qualifying the customer, but after a while it became clear that the customer was too cheap to do things right and would not use some simple workarounds because "I shouldn't need to do that". Oh, and don't let me forget to mention that we bumped into a mechanical engineering company on site that was diagnosing a few little major issues with the air conditioning system that wasn't quite right.

We recommended replacing a few things and installing a more capable remote, but "I bought good equipment, and I should not need to do that." Eventually, we fired each other. A few weeks later we got a call from another dealer who had been working with this guy. Evidentially, he had been bad mouthing us. We and the other dealer respected each other and they had come to exactly the same diagnosis and recommendation as we had. I assume that they walked because ... A few weeks later we got a call from yet another dealer. It was almost the same script, except that this unfortunate dealer had installed some stuff and had not been paid.
Post 86 made on Thursday August 13, 2015 at 23:43
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,518
On August 12, 2015 at 17:22, 24/7 said...
ME: Your blu ray player can't play to zone 2 unless we add a D/A converter. I have a converter on the van if you think you would use it ...

CUSTOMER: No, we're fine without it. We just want to hear cable.

... one month later ...

CUSTOMER: How come we can't get sound on the blu ray outside?

Been there done that. The biggest "nah we don't need thats" are speakers and switches.

"we don't need big expensive speakers for the first floor..its just for low level background music". First party...speakers are not loud enough or some are blown.

For budget projects people dont want a switch. Cable box in each room is fine. You get there and they say "can we put a blu ray player in here too" then i explain we only have 1 HDMI in place so we need to order/install a second or get a switcher/receiver whatever. As soon as a solution pops up and its almost done..."i want to add an AppleTV to each room also..OH and can we play the video sources through the DA speakers?"

Of course you can but it sure would have been nice if you agreed to this when we tried to shove it down your throat 2 years ago when we planned this thing. Oh and now you want to view CCTV cameras on all the TV's? Really? And you still don't think you need a switch? Order a dozen AB switches i guess.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 87 made on Friday August 14, 2015 at 11:38
Trunk-Slammer -Supreme
Loyal Member
Joined:
Posts:
November 2003
7,462
"No, I don't need a surge protector. That's what I have insurance for."


A mere few weeks later the house takes a hit, a claim is put in, the $1,000.00 deductible needs to be covered, but the damage is limited, so the bill is something like $750.00.


Then you get:

"Can you help me out with this? Give me a bill for say $1,750?"
Post 88 made on Friday August 14, 2015 at 12:00
Mario
Loyal Member
Joined:
Posts:
November 2006
5,681
On August 14, 2015 at 11:38, Trunk-Slammer -Supreme said...
"Can you help me out with this? Give me a bill for say $1,750?"

Literally yesterday:
"Can you invoice me for a higher priced AVR, but provide me with a cheap one?" -- said a lady about insurance claim unit.

No, dumb ass, no I can't.
Post 89 made on Friday August 14, 2015 at 12:24
buzz
Super Member
Joined:
Posts:
May 2003
4,376
On August 14, 2015 at 12:00, Mario said...
"Can you invoice me for a higher priced AVR, but provide me with a cheap one?" -- said a lady about insurance claim unit.

If one complies with a request such as this, your reputation is driven down because the customer assumes that, after you aided them in cheating the insurance company, you must be cheating the customer too.

I always refuse and indicate annoyance at being asked to do this. Usually, I continue with that customer and I always get recommendations through that customer -- resulting in multiple lifetime customers -- who don't push for similar "services". And, if we don't continue, this is good too, because I now know that the customer will attempt to cheat me whenever possible. I have lots of great customers, I don't need a cheat.
Post 90 made on Friday August 14, 2015 at 12:33
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
One of my sons is in charge of all A/V issues for a medical school. We got together recently after not seeing each other for a while and I asked him how the job was going.

He answered that often his main job was figuring out what people need, which is hardly ever what they want or what they say they need. In essence, he's a translator before he can get any A/V planning done. That's exactly what I've found in recent overseas work. My job is often yelling a comment into a conversation between two people who each speak some version of not quite English, different from one another. (It's amazing how much slang we use instead of plain words, without even realizing it!)

Anyway, the comment about Apple TV reminded me of this.

Prof says he needs an Apple TV installed in a huge lecture hall. My son is baffled, but asks the question I ask here a lot: what is it you're trying to do? Professor answers that he wants to view something he can get to on the internet with his Apple TV at home. Son shows him how he can do the same thing with the equipment that is already installed in the classroom control room. Done.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Find in this thread:
Page 6 of 8


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse