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Who Gives you Lousy Service?
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| Topic: | Who Gives you Lousy Service? This thread has 33 replies. Displaying posts 1 through 15. |
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| Post 1 made on Wednesday September 29, 2004 at 21:54 |
AHEM Select Member |
Joined:
Posts: | January 2004
1,837 |
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Ever had a really bad day where you've stood to lose a customer because of a manufacturer's poor service?
Thanks to the power of the internet, it is now possible for me to proclaim to others that Honeywell Video's service SUCKS!
Why?
#1 Arguing about fixing products under warranty
#2 Rude people
#3 Sending a repair back to me COD cash or cashier's check without first NOTIFYING ME!
#4 Not returning telephone calls
#5 Hi rate of breakdown
Anyone else have any experiences to share so that others may wish to think twice about selling their products to valuable customers?
(Sorry, I'm letting off some major steam)
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| Post 2 made on Wednesday September 29, 2004 at 22:40 |
oex Super Member |
Joined:
Posts: | April 2004
4,177 |
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Non yet that deserve to be bashed but Sonance deserves to be commended. Great people and quick to resolve any issues without BS.
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Diplomacy is the art of saying hire a pro without actually saying hire a pro |
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| Post 3 made on Wednesday September 29, 2004 at 22:42 |
avdude Founding Member |
Joined:
Posts: | February 2002
814 |
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Niles
SoundTech Marketing (Golden, CO)
MK
All being dropped for same reasons!
Horrible service, terrible communications, leading to VERY upset customers...
This message was edited by avdude on 09/29/04 22:59 ET.
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AVDUDE
"It might work better if it were plugged in and programmed first...just a thought!" |
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| Post 4 made on Wednesday September 29, 2004 at 23:30 |
jazzman Founding Member |
Joined:
Posts: | December 2001
365 |
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Honeywell had purchased Ademco and ADI and it's down hill from here. All the normal Joe's that were there the last ten years are suddenly gone and the credit department is in INDIA!!! I haven't received a statement in 3 months. THey are putting there sucky name on all the alarm equipment. Gaaaaaaaaad! The Honywell sales people used to always say Ademco alarm equipment sucked, now it's all they offer.
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| Post 5 made on Thursday September 30, 2004 at 00:38 |
Zack Clark Long Time Member |
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oex-Sonance deserves to be commended
I agree Sonance is an excelent company with great factory direct dealer incentives, couldn't be any happier.
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| OP | Post 6 made on Thursday September 30, 2004 at 01:10 |
AHEM Select Member |
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Posts: | January 2004
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On 09/30/04 03:30 ET, jazzman said...
Honeywell had purchased Ademco and ADI and it's
down hill from here. All the normal Joe's that
were there the last ten years are suddenly gone
and the credit department is in INDIA!!! I haven't
received a statement in 3 months. THey are putting
there sucky name on all the alarm equipment.
Gaaaaaaaaad! The Honywell sales people used
to always say Ademco alarm equipment sucked, now
it's all they offer. I don't understand it. I thought that Ademco was a pretty good name in security. I could care less about the equipment saying "Honeywell". In fact, I think that the Ademco name carried more weight to it. With that being said, are you considering switching suppliers?
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| Post 7 made on Thursday September 30, 2004 at 01:35 |
Ernie Bornn-Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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When I think Honeywell, I think thermostats.
What do they make that custom A/V installers would have an interest in...if the service were any good? i gotta suggest that their marketing could be worse than their customer service!
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 8 made on Thursday September 30, 2004 at 02:03 |
AHEM Select Member |
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Posts: | January 2004
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Maybe they've taken General Electric's lead by applying their name to security products?
Honeywell is now applying their name to pretty much everything that used to be called Ademco including alarm panels and CCTV stuff.
Their security tech support is really nice and friendly, but man, call CCTV service and you'll be greeted by a "what the hell do you want?" type of answer.
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| Post 9 made on Thursday September 30, 2004 at 02:04 |
avdude Founding Member |
Joined:
Posts: | February 2002
814 |
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Ernie, Agreed...completely the last thing I thing of when I think of Honeywell is Audio/Video pop quiz all.... how many of you knew that Honeywell now owns Genesis Cable, or at least the name? http://www.genesiscable.com/
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AVDUDE
"It might work better if it were plugged in and programmed first...just a thought!" |
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| OP | Post 10 made on Thursday September 30, 2004 at 02:12 |
AHEM Select Member |
Joined:
Posts: | January 2004
1,837 |
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how many of you knew that Honeywell now owns Genesis Cable, or at least the name? http://www.genesiscable.com/Remind me not to buy from them!
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| Post 11 made on Thursday September 30, 2004 at 03:06 |
jazzman Founding Member |
Joined:
Posts: | December 2001
365 |
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I just know that a lot of ADI/Ademco people have been cleared out or left. I have been using the stuff good and bad (now pretty good) for twenty years and I hate to see this re-branding and out-sourcing occuring. Who's ego in the new firm is demanding all of this? I can barely find my way around the dealer site now.
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| Post 12 made on Thursday September 30, 2004 at 07:01 |
QQQ Super Member |
Joined:
Posts: | January 2002
4,806 |
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On 09/30/04 03:30 ET, jazzman said...
I haven't
received a statement in 3 months. And you have a problem with that :-)?
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| Post 13 made on Thursday September 30, 2004 at 07:59 |
Trunk-Slammer -Supreme Loyal Member |
Joined:
Posts: | November 2003
7,462 |
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On 09/30/04 11:01 ET, QQQ said...
And you have a problem with that :-)? The problem with this is that a good/great credit rating can be screwed up by this carelessness. You don't get an invoice, so the bills don't get paid, and they list you as a bad account.
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| Post 14 made on Thursday September 30, 2004 at 10:28 |
Theaterworks Founding Member |
Joined:
Posts: | April 2002
1,898 |
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I have a group of products I will no longer sell due to poor service. Rather than bash those that have richly earned the right to be bashed, I would rather commend the brands that have stood up and done what's right.
Draper (as recently as yesterday, on site, one of their sales guys up on a ladder with his sleeves rolled up and his tie loosened)
Request
Crestron
Boston Acoustics
These are the brands that show up in my proposals to customers, because they have earned the right to stay there even when things go wrong.
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Carpe diem! |
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| Post 15 made on Thursday September 30, 2004 at 11:44 |
Audible Solutionns Super Member |
Joined:
Posts: | March 2004
3,246 |
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Optima. They talk the talk but do not walk the walk. It's now one year and we still do not have a poper on code for their projector. New protocol that I shall look at as, has been pointed out elsewhere, their picture/price is quite good.
Niles:
MRZ-6
IPC or Intellipower. I still have units that filed out of the box and cannot be fixed nor will they take them back or offer a credit.
SONY
Units that fail out of the box cannot be returned and must be repaird. Which means that we eat the unit as which of our clients will accept a DOA even if it could be repaired?
Alan
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"This is a Christian Country,Charlie,founded on Christian values...when you can't put a nativiy scene in front fire house at Christmas time in Nacogdoches Township, something's gone terribly wrong" |
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