Honeywell had purchased Ademco and ADI and it's down hill from here. All the normal Joe's that were there the last ten years are suddenly gone and the credit department is in INDIA!!! I haven't received a statement in 3 months. THey are putting there sucky name on all the alarm equipment. Gaaaaaaaaad! The Honywell sales people used to always say Ademco alarm equipment sucked, now it's all they offer.