Installed 2 EA-AMP-12D-70 Episode amps today. The individual level controls do not work in global mode! No where in the owners manual is this addressed. Am I asking for too much or do other brands offer this feature. I thought for sure Niles Audio had this on the SI-1230.

Hey, Did you figure this out yet?
I thought for sure that These amps allow volume control when in global source mode. At least that's what Snap claims on the info page for that amplifier right there on the website.

Let me know if this worked or not, and yes it should be possible.

I'd be curious what Snap says about that.

And what does Snap have to say??

From Snap's website...

"Gain Controls
The EA-AMP-12D-70A offers gain adjustments for each channel pair, allowing you to independently trim output levels in each zone whether using the global or line level inputs. In volume control-based systems, these may be used to prevent harmful clipping that could cause damage to the amplifier or speakers."

We have 2 different models of the 12 Channel Amplifiers. The legacy model (EA-AMP-12D-70) only has independent gain when using the line inputs. This was a major dealer request, so we included this feature in the new amplifiers we released a few weeks ago (EA-AMP-12D-70A). We also added several other new features to this amp like Audio Detect, Bus B, and Surge Protection on all speaker terminals. Please give us a call if you need any additional info (866) 838-5052.

Thanks,

No, you are not asking too much. Yes, it was a glaring error on that series along with a few other omissions. Though, you are at fault for not looking into the features of the product you are selling and assuming they are all the same. Did you call Snap or look at the manual before posting here?

Would be more helpful if you quoted the same amp as being discussed.

Seems like an honest mistake on the part of Slimfoot. And based upon the wording on the site and the images many likely fell into that trap. I believe this is what the original model said relating to this based upon the 8D:

"Gain Controls
The...offers gain adjustments for each channel pair, allowing you to independently trim output levels in each zone. In volume control-based systems, these may be used to prevent harmful clipping that could cause damage to the amplifier or speakers.

Global and Individual Available Inputs
It is single-source capable but also showcases unique room-specific capability. Whether the system needs to play the same thing everywhere or each zone needs its own source, it can easily be done with global or direct-line inputs."

I've never run across an amp that would not allow individual zone gain adjustment when using the global input bus. Based on the info above I would have (if that was a SKU I was interested in) ordered that amp and would be just as upset. I'm sure he can send them back for the "A" version....shouldn't it be "B" ?

My post only intended to point out that the "A" model is specified to work the way the OP wanted.

From the owners manual for the EA-AMP-12D-70

LEVEL ADJUSTMENT
The level adjustments on the back panel of the amplifier can be used to easily adjust the level of each channel pair. One
great use for this feature is to limit the volume level in an area, such as a child’s room or guest area. Be sure set the volume
at a level that does not clip or cause distortion when the volume is at the maximum level. This can cause damage to the speakers and the amplifier.

After reading this I assumed I was good to go. After installation, I was informed by tech support this feature did not function in global mode, but would be incorporated into future models. Fortunately, on this particular install, individual adjustment was not essential. Thanks to all the replies and to Snap AV for making this feature available.

See post above. By the way, how is the weather down there today?

I just received two of the new 12 channels. Both allow level adjustment on all outputs on global mode. They are racked and working as we speak

Glad you got it worked out.

Weather is great down here. Up and down a bit but still floating around perfect.

I am doing a sub contract install for another dealer that is a SNAP AV dealer. I am not a SNAP AV dealer & thus not familiar with their line. Dealer is unable to answer this question for me:

When using the EA-AMP-12D-70A 12 channel amp, do you need to use a preamplifier or preamp out from a multi source switcher to either the global or zone inputs? Unit says there are level adjustments for each channel to limit volume. My experience with other manufacturers' amps of this nature is that there is not enough volume when driving a couple pair of outdoor speakers via 2 channels unless you use a preamp between source & amp input.

Additionally; If this unit has enough gain to use without using a preamp that has easy customer control of volume, how would customer control global or zone volume? Via the LITTLE gain control on back that is not customer friendly? Instruction manual lacks better description of this issue.