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Topic:
Unhandled exception has occurred...
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Post 1 made on Thursday October 25, 2018 at 14:53
randman
Long Time Member
Joined:
Posts:
June 2003
347
I'm using PEP version 2.4.23.0 on a Windows 10 VM (VMware Fusion) in my MacBook Pro. PEP was running great for me for years... I hadn't used PEP for about 7 or more months, but I had a need to make a configuration change. I fired it up, made my change, and tried to Download the change to my TSU9400. I got the error below. I searched this forum, and other folks have reported a similar issue, so I tried 3 different things, none of which worked:

1. Reinstall PEP version 2.4.23.0. Note: things that have changed since my PEP was last working include: installation of Visual Studio, update of VMware Fusion Pro from version 10.x to 11.0 and regular Windows updates.
2. Change ProntoDataService to start as a specified account
3. Try to disable HID USB devices

So, I'm at wits end on how to get download to work again.

Anyone have any suggestions?

Thanks...


====== ERROR =====

Unhandled Exception has occurred...
Object reference not set to an instance of an object

Details:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
Philips.Pronto.Editor.Communication.CommDLL+IsConnectedException: Object reference not set to an instance of an object.
at Philips.Pronto.Editor.Communication.CommDLL.FindFirstConnectedDeviceType()
at Philips.Pronto.Editor.Project.Download()
at Philips.Pronto.Editor.MainForm.OnFileDownloadToControlPanel(MenuCommand command)
at Philips.Pronto.Common.MenuCommand.Execute()
at Philips.Pronto.Common.ToolStripCommandExecutor.toolButton_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8936 (WinRelRS4.050727-8900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
ProntoEdit Professional 2.0
Assembly Version: 2.4.23.0
Win32 Version: 2.4.23.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoEdit%20Professional%202.0.exe
----------------------------------------
ProntoControls
Assembly Version: 1.0.19.0
Win32 Version: 1.0.19.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoControls.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8934 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
PEPResources
Assembly Version: 2.4.23.0
Win32 Version: 2.4.23.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/PEPResources.DLL
----------------------------------------
ProntoCommon
Assembly Version: 1.0.18.0
Win32 Version: 1.0.18.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoCommon.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WeifenLuo.WinFormsUI.Docking
Assembly Version: 2.3.1.24483
Win32 Version: 2.3.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/WeifenLuo.WinFormsUI.Docking.DLL
----------------------------------------
ICSharpCode.SharpZipLib
Assembly Version: 0.84.0.0
Win32 Version: 0.84.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ICSharpCode.SharpZipLib.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
DatabaseServer
Assembly Version: 1.0.19.4
Win32 Version: 1.0.19.4
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/DatabaseServer.DLL
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.ServiceProcess
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8922 (WinRelRS4.050727-8900)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:





When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

=================
Post 2 made on Thursday October 25, 2018 at 19:46
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,306
Try this - Please keep in mind that I'm running Win7 32-bit with UAC so not up on Windows 8, 10, etc...

1. Try updating firmware on the remote. If you can update firmware then we know your computer can talk to the remote as the firmware updater uses the same DLL to communicate with the remote that the software uses.

2. If #1 was successful, then try running PEP2 in Administrator Mode (Run as Administrator) and see if that works. If it does not, then try turning off UAC.

3. If #2 does not work, then try an uninstall, reinstall as Administrator, then try as a regular user in Admin Mode. (be sure to backup your gallery, MyDatabase, and other things prior to uninstalling if you change them).
Lyndel McGee
Philips Pronto Addict/Beta Tester

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