I'm using PEP version 22.214.171.124 on a Windows 10 VM (VMware Fusion) in my MacBook Pro. PEP was running great for me for years... I hadn't used PEP for about 7 or more months, but I had a need to make a configuration change. I fired it up, made my change, and tried to Download the change to my TSU9400. I got the error below. I searched this forum, and other folks have reported a similar issue, so I tried 3 different things, none of which worked:
1. Reinstall PEP version 126.96.36.199. Note: things that have changed since my PEP was last working include: installation of Visual Studio, update of VMware Fusion Pro from version 10.x to 11.0 and regular Windows updates. 2. Change ProntoDataService to start as a specified account 3. Try to disable HID USB devices
So, I'm at wits end on how to get download to work again.
Anyone have any suggestions?
====== ERROR =====
Unhandled Exception has occurred... Object reference not set to an instance of an object
Details: See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text ************** Philips.Pronto.Editor.Communication.CommDLL+IsConnectedException: Object reference not set to an instance of an object. at Philips.Pronto.Editor.Communication.CommDLL.FindFirstConnectedDeviceType() at Philips.Pronto.Editor.Project.Download() at Philips.Pronto.Editor.MainForm.OnFileDownloadToControlPanel(MenuCommand command) at Philips.Pronto.Common.MenuCommand.Execute() at Philips.Pronto.Common.ToolStripCommandExecutor.toolButton_Click(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled.
When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.