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Original thread:
Post 2 made on Thursday October 25, 2018 at 19:46
Lyndel McGee
RC Moderator
August 2001
Try this - Please keep in mind that I'm running Win7 32-bit with UAC so not up on Windows 8, 10, etc...

1. Try updating firmware on the remote. If you can update firmware then we know your computer can talk to the remote as the firmware updater uses the same DLL to communicate with the remote that the software uses.

2. If #1 was successful, then try running PEP2 in Administrator Mode (Run as Administrator) and see if that works. If it does not, then try turning off UAC.

3. If #2 does not work, then try an uninstall, reinstall as Administrator, then try as a regular user in Admin Mode. (be sure to backup your gallery, MyDatabase, and other things prior to uninstalling if you change them).
Lyndel McGee
Philips Pronto Addict/Beta Tester

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