Hi Guys,
I have three major problems now: 1) error message C-18 bad response when downloading to the tsu-9600 full message reads, PEP is not able to communicate with the pronto please check your cable and the connection. If the problem persists reset the pronto and try again. This happens about eight out of ten times. 2) when downloading freezes at 100% this happens less frequent. 3) Some of my projects are either taking an extremely long time to sync with the database or I have actually gotten an error message saying database has stopped running reinstall PEP 2. I have done that two additional times now and has not fixed any of these problems

I have no idea if this has anything to do with this but I run Quick books 2010 and there tech support changed some user rights settings to fix a compatability issue with windows 7 when I try to email from within Quick books. He said this would not effect any other programs on my computer... FYI I have not done a lot of programming on the new windows 7 prior to him making the change so I can't confirm if this has been the cause of any of these problems. Thank you to all in advance for your help as I am very frustrated an wishing I just stayed on my XP machine...

Joe

You say that the DB has stopped running.

Can you view the event log on the computer and see if there are any relevant messages (Event Viewer)?

Also, from the Task Manager, can you verify that the ProntoDataService.exe is a running process?

If it is not running, Start->Run->Service.msc and start the Pronto Data Server (Service). If it stops again, have a look at the event log and see if you can ascertain a cause.

I have reinstalled PEP 2 so it is working / running. when I open the database the only thing listed / running in the task manager is PEP 2 it isn't specific to the database. As for the event log there are some things in there but not sure what I'm looking for???

I have had your problem #1 since moving to Windows 7. But, actually, it does not really cause a problem: just remove the usb cable from the pronto and you will see that the download did actually complete successfully.

I have also had your problem #3 on occassion. It happens to me when the database and the project are wildly out of synch. But then, after synching once, future synchs are at normal speed.

Hi Guy,
I agree you can remove the usb but most of the time when that happens all data is not updated time etc. Also, yes after the initial sync it will sync normally untill I close the file and reopen it, It then does the same thing.

Thank You,
Joe

Here is another message I just recieved when reinstalling and trying to load database from last week. It said Unhandled exception has occurred????? This just keeps getting worse. By the way I have no problem running these files on my XP machine.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Server stack trace:
at Philips.Pronto.SQLiteClient.SQLiteInterOp.sqlite3_exec(IntPtr dbHandle, String strSql, IntPtr pvCallback, IntPtr pvParam, String& strErrMsg)
at Philips.Pronto.SQLiteClient.SQLiteInterOp.SqliteExecute(IntPtr dbHandle, String strSql, IntPtr pvCallback, IntPtr pvParam, String& strErrMsg)
at Philips.Pronto.SQLiteClient.SQLiteImplementation.ExecuteCommand(String strQuery)
at Philips.Pronto.SQLiteClient.SQLiteCommand.ExecuteNonQuery()
at Philips.Pronto.DatabaseServer.EditorDbServer.RestoreDatabase(String strRestoreDBName, DatabaseType eDBType)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Philips.Pronto.DatabaseServer.EditorDbServer.RestoreDatabase(String strRestoreDBName, DatabaseType eDBType)
at Philips.Pronto.Editor.DatabaseAccess.RestoreMyDatabase(IWin32Window owner)
at Philips.Pronto.Editor.MainForm.OnFileRestoreMyDatabase(MenuCommand command)
at Philips.Pronto.Common.MenuCommand.Execute()
at Philips.Pronto.Common.MenuStripCommandExecutor.menuItem_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
ProntoEdit Professional 2.0
Assembly Version: 2.4.18.0
Win32 Version: 2.4.18.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoEdit%20Professional%202.0.exe
----------------------------------------
ProntoControls
Assembly Version: 1.0.19.0
Win32 Version: 1.0.19.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoControls.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
PEPResources
Assembly Version: 2.4.18.0
Win32 Version: 2.4.18.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/PEPResources.DLL
----------------------------------------
ProntoCommon
Assembly Version: 1.0.18.0
Win32 Version: 1.0.18.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ProntoCommon.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WeifenLuo.WinFormsUI.Docking
Assembly Version: 2.3.1.24483
Win32 Version: 2.3.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/WeifenLuo.WinFormsUI.Docking.DLL
----------------------------------------
ICSharpCode.SharpZipLib
Assembly Version: 0.84.0.0
Win32 Version: 0.84.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/ICSharpCode.SharpZipLib.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
DatabaseServer
Assembly Version: 1.0.19.4
Win32 Version: 1.0.19.4
CodeBase: file:///C:/Program%20Files%20(x86)/Philips/ProntoEdit%20Professional%202/DatabaseServer.DLL
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:





When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

All this information needs to be gathered and emailed to prontoteam at philips dot com with a detailed explanation of how to reproduce and the files needed to reproduce (may require your db file).

OK, Two questions, Do you think this has anything to do with the changes the Quickbooks tech made to the user settings. Or because I did / tried to install Pronto dashboard / Configurator as I was told some time ago that that's where you should manage your data base from. FYI when I couldn't get the dashboard to run properly I removed it.

Oh one last thing, I actually am thinking of reloading the operating system and starting from scratch??? Or would you just wait to here back from Philips?

Thanks, Joe

If you have emailed Philips, I'd wait to hear as they may need to look at something specific on your machine.

However, if you are dead in the water and have a job to get done, an OS reinstall may be your only expedient choice.

I still have my other Toshiba with XP PRO and all files work perfectly. I'll give Philips a little time to try and figure it out. Thank you, I'll keep you posted.

Joe

There may actually be another option besides an OS re-installation. Try installing the XP virtualization MS provides for Windows 7. Install PEP in the virtual XP, ensure you make the pronto USB device available to it and see if that works for you. Note, however, that this will only be possible if your processor supports virtualization (check the settings)...otherwise you will need a different virtualization SW.

I have had all of these issues on both of my Win7 64 machines. Occasionally the only way to kill the 100% one is to kill the process in the task manager. Like you, 8 out of 10 times I get some sort of imporper behavior. The database error is much more annoying to a point I tried uninstalling and reinstalling PEP2. I can even make it happen on a clean install with the Level3_template file from Philips. It is fairly random, but when it happens the only way to get it to work again is a reboot. Restarting the ProntoDataService makes it appear normal, but then it doesn't write any changes I make to the database. I haven't sent anything to Philips yet as I am trying to find a consistent path to make it fail.

Hi Mark,
I am in direct contact with Koen over in Belgium, He is helping me through these issue. I will keep you posted as to help you as well. Also, I'm sure it's ok if I say he told me there would be an interum editor release to address these issues as well.

Best Regards,
Joe

Just to announce that there is also the problem with Pack&Go exe project file. I delivered the pack and go file to one of my clients due to some channel number changes and he can not download the project to the panel. His operating system is Windows 7.

I tried on XP and works fine. Then I tried on one machine in office with win 7 and when trying to lanch the exe file nothing happens, no windows, no errors, no messages, just nothing!

If somebody have the solution for downloading pack and go project file to the panel from windows 7 please help!

Right click the Pack & Go file.
Choose Windows XP compatability mode.

Works fine.