OK, Two questions, Do you think this has anything to do with the changes the Quickbooks tech made to the user settings. Or because I did / tried to install Pronto dashboard / Configurator as I was told some time ago that that's where you should manage your data base from. FYI when I couldn't get the dashboard to run properly I removed it.

Oh one last thing, I actually am thinking of reloading the operating system and starting from scratch??? Or would you just wait to here back from Philips?

Thanks, Joe