On December 20, 2009 at 08:28, thebland said...
Wow.. What is the average repair cost?
Sadly I found 2 more that need to come in for a total of 38 RTI products I have had to send back to RTI this year alone. Besides the cost of repair, I have the cost of s service trip to the site, then one back to the site to replace the device so even if it is warrantied it is still $250 in costs per remote. That comes out to almost 10k in lost labor last year alone...
I have one RMA which has 4 T3's on it, a couple with 2 T3's on the RMA so there is costs in keeping extra units on hand so our clients are not as screwed as we are for this debacle.
You can call me on why I am looking forward to Prodigy, but this is a lot of dough that many smaller companies could not absorb. So be careful...