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The following page was printed from RemoteCentral.com:
| Topic: | NO Vista drivers for older Pronto NG models!! Official not buying a Phillips next thread This thread has 29 replies. Displaying posts 16 through 30. |
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| OP | Post 16 made on Thursday July 9, 2009 at 23:05 |
Morg111 Long Time Member |
Joined:
Posts: | August 2004
12 |
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Nice....but one issue....the pronto pros were still in production when 64bit came out....hmmm...maybe that ant program is a bit of an apples to oranges comparison.
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| Post 17 made on Friday July 10, 2009 at 00:31 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,999 |
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On May 6, 2009 at 00:37, Morg111 said...
After 11 Phillips support phone calls...I finally spoke with someone that really understood the situation..... "Drivers intermittently working on 32-bit Vista systems and not at all on 64." According to him the software engineer crew from Belgium visits US corporate every so often, each time customer support staff get a chance to discuss customer issues, each time the engineer's hear many complaints about pronto owners not being able to use their remotes on their vista systems. Their answer so far, no intention of making drivers. Are you serious!?
My answer, no problem, have owned three pronto remotes, my next remote will be from another company that respects their customers.... I figured you'd moved on to a Harmony at this point. Or, maybe invested some time and at least installed dual boot capability and purchased this.... [Link: newegg.com]
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| Post 18 made on Wednesday July 15, 2009 at 19:10 |
boomerang Long Time Member |
Joined:
Posts: | August 2002
30 |
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On May 7, 2009 at 18:46, Lyndel McGee said...
You know, MS gives away Virtual PC which would allow you to run XP on your PC, maybe even under Vista. Not sure about USB drivers but for sure, dual-boot would be an option. I too thought this would be a solution. After all the installation and setup was complete I discovered that USB is not supported in Virtual PC. Quite the disappointment.
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| Post 19 made on Thursday July 16, 2009 at 16:11 |
Hi all
with Windows7-64bit (RC1) installed, running XP-Mode inside, ProntoNG with32bit usb-drivers are fully working!
Regards
Daniel
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| Post 20 made on Sunday July 19, 2009 at 08:22 |
boomerang Long Time Member |
Joined:
Posts: | August 2002
30 |
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On July 16, 2009 at 16:11, dabu said...
Hi all
with Windows7-64bit (RC1) installed, running XP-Mode inside, ProntoNG with32bit usb-drivers are fully working!
Regards
Daniel Wow this is great news! Great find and thanks for sharing!
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| OP | Post 21 made on Monday July 20, 2009 at 20:07 |
Morg111 Long Time Member |
Joined:
Posts: | August 2004
12 |
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On July 10, 2009 at 00:31, Lyndel McGee said...
I figured you'd moved on to a Harmony at this point. Or, maybe invested some time and at least installed dual boot capability and purchased this.... [Link: newegg.com]I don't say things for effect. I bought a Harmony 1100 for my bedroom setup three weeks ago, its a bit overkill though it controls my lighting, music, tv and even my alarm clock just fine. I don't need to replace my remote for my main system yet so Phillips has got some time to do the right thing before I upgrade to a different manufacturer on that one. PS- I used my old xp system to make the changes I needed to my tsu-7000... point is, I shouldn't have had to go through the trouble of setting it up, but I get the sarcasm. ; )
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| Post 22 made on Thursday March 11, 2010 at 03:12 |
I don't think it is too much to ask to continue to support your prior flagship product which was one of the most expensive remotes to purchase at the time for at least a few years. Many valuable customers purchased that product and still use it today - it isn't like it was a $20 item that is disposable. All that is needed is a 64 bit driver...everything else seems to work. To abandon your customers like this is simply unacceptable. I won't be buying another Philips remote.
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| OP | Post 23 made on Saturday April 17, 2010 at 11:56 |
Morg111 Long Time Member |
Joined:
Posts: | August 2004
12 |
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MY POINT EXACTLY Dbags!!! Give us the 64 bit driver, and I will stick with buying Phillips otherwise its only a matter of time till someone else comes out with a new remote that I like and will purchase for my main system.
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| Post 24 made on Sunday April 18, 2010 at 09:03 |
energeezer Long Time Member |
Joined:
Posts: | October 2003
17 |
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What a piss off.
Now when i eventually upgrade my PC I have to switch all my remotes as well. F$5k.
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| Post 25 made on Sunday April 18, 2010 at 18:41 |
makitamark Advanced Member |
Joined:
Posts: | April 2004
984 |
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Geez old timers did someone rattle your cages?
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| Post 26 made on Thursday April 22, 2010 at 22:48 |
Geez, guys... dabu's post dated July 16, 2009 states Win 7 in XP compatibility mode communicates with our old Prontos. So, if you want your new OS to support your legacy 32 bit USB hardware (Pronto RCs), be sure to AVOID VISTA and go straight to one of the Win 7 versions that have this feature (not all do).
I bought Vista Ultimate a couple of years ago so I could use more RAM but its lack of driver support always pi$$ed me off. I guess it's time to reformat and install Win 7... Billy is digging into my pockets yet again due to his F/U with Vista.
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| Post 27 made on Friday April 23, 2010 at 15:56 |
makitamark Advanced Member |
Joined:
Posts: | April 2004
984 |
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Vista DOES work!
i am running ProntoEditNG and programming 3000's 3500's 950 & 960's. i am also running Marantz touch screen setup and programming an RC5000i which i have only just got working after reconfiguring the USB ports.
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| Post 28 made on Saturday April 24, 2010 at 09:34 |
makitamark... Are you running Vista 32 or 64 bit? If you're running Vista 64 bit... how did you do it?
I'm running 64 bit and the OS can't see my TSU7000B. I've been told there is a free MS download that allows running XP 32 bit to run wthin Vista Ultimate but I haven't tried it yet. I might give it a try since the HD w/ XP 32 bit crashed.
If the above doesn't work then I guess its time for another OS upgrade. :(
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| Post 29 made on Tuesday May 4, 2010 at 20:10 |
RemoteQuest Long Time Member |
Joined:
Posts: | October 2008
245 |
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Recently made the move to Win 7 Ultimate 64 and PENG would not work the USB. Otherwise, works fine. I did install Win 7 XP virtual and once you understand how to make the USB work, it does work. So, still some life left in those "older" Pronto NG models.
Dave
RemoteQuest.com
Expert programming for Pronto
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| OP | Post 30 made on Tuesday June 22, 2010 at 13:46 |
Morg111 Long Time Member |
Joined:
Posts: | August 2004
12 |
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Just got my father and father in-law Harmony remotes for Fathers day. They may have been Phillips remotes but Phillips wanted to screw their customers into forced unnecessary upgrades. As my post title stated, I was officially not going to buy Phillips anymore if they didn't do the right thing and my wallet is following through on that. Too bad I had owned 3 Phillips remotes before the 7000 I would have bought the new generation. There should be a Harvard Business case on Phillips and the effects of poor customer support.
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