Had the same problem with my 3000 after nearly three years of faultless operation. Thankfully, I was still under a repair/replace warranty. The salesperson I dealt with (and always deal with) took the old unit (which originally froze after a week of no use and then couldn't calibrate) back and replaced with an MX-900 which I can say is worlds better than the Pronto. Extremely good software, easy to program and a very responsive remote that zips through macros quickly. Wouldn't ever go back to a Philips remote after seeing how much better the MX-900 is in all-around customization and performance and I don't miss the touch screen as much as I thought I would.

I just had the same problem. For no apparent reason, my touchscreen just stopped functioning completely. All the hard buttons work but touching the screen does absolutely nothing. I opened it up to try the cleaning contacts method of repair. I am no electronics engineer but I can tell you that those are not contacts. That is just a transparent cover over the ribbon cable which is connected at that point but not at the outside. I can only guess that the contact cleaner may have been what fixed the problem.

I do not have any cleaner so I just checked all the ribbon cable connections. At one point I pressed down on the 2 plastic connectors that have ribbons attached at the lower side (on the back) (I had already detached each cable and re-attached to verify good connectivity which did nothing). That seemed to fix my problem. My remote (for now) works perfectly. No eraser cleaning fixed it and I did not clean any contacts.

I don't know if my pressing fixed a cold solder contact, made some other contact better or what but it did work. Now for how long? I can not say.

I had the same problem. I beleave the fix was in removing some of the humidity in/on it. I did this by placing it in the frezer for just a few minutes wraped in a paper towel. I then took it out and wiped it down. At this point the screen buttons started to work again. I then placed the remove in a zip bag with a fresh paper towel. Its has not had the problem for several days now so it may be time to remove from the bag. Note: If you forget and leave it in the frezer too long the display will freze and will not show any of your buttons untill it warms up a bit. All I can say is that it worked for me. Let me know.

Add me to the list (SN# 73469882). Touchscreen just went non-responsive today (out of the blue). Remote would wake up on a touch but no buttons worked. All hard buttons were fine. Calibration would also work fine (after a firmware flash) - oddly enough.

PeraV's cleaning idea seems to have worked for now. Also gotta give props to bongiornoa, great instructions!

Update!

Now I seem to have a calibration issue. That is the remote seems to be losing it. After a short while (10-15 minutes) the lower left of the screen doesn't register a touch. Recalibrating seems to have corrected this (?!?!) We'll see how long it lasts....

Skippy,

I understand your frustration. However, were you "really" a TSU7000 Beta tester? I was and do continue to support and troubleshoot issues as they come up.

First, let me say that I am in no way attached to Philips but I'm slightly offended with your as I have over 400 hours testing and troubleshooting the 7000 software/firmware over 3 test cycles as well as user issues. Sometimes issues are very difficult to isolate. Maybe I'm a bit edgy but your tagline could be taken by some as a "devaulation" of either mine, Peter Dewildt, LowPro's, or other Beta Testers efforts.

This problem has now reached me. I have had my 3000 since the day they first came out and never had problem with the touch screen. All of a sudden, my wife informs me that the screen no longer responds (but the hard buttons still worked). I re-installed the firmware, then went to an earlier version of the firmware but still not luck. I also had it wipe out my existing program in case it got corrupted while I did the firmware re-install but again, no luck. I reviewed this thread and opened up the 3000 and cleaned the contacts on both ribbon connectors and plugged them back in and still no luck. I then loosened the connector that holds each ribbon cable and wiggled the cables while I had the battery plugged in and was finally able to get my touch screen to work again. Not sure how long this will last but I hope it buys me time until I get a replacement. I am a sucker for these Pronto remotes and will buy a new one to replace it, probably the 7500.
Bill

Well, as most of you, my TSU3000 lost it's calibration and I'm stuck at the calibration screen. I've tried everything, dowload firmware, downgraded firmware, reset, reset to default, tried a couple of PCF, even unmount the remote and unplug everything including ribbon cable. STILL STUCK.
After reading all those problems, I'm amazed that Philips got no clues about that problem!!
I've also sent a e-mail to Philips, just hope they can do something about that.
Anybody knows if their exchange program work if your not the original user (Bought the remote from e-bay).
I've had this remote for about 6 months and it began to lost it's calibration from time to time after 4 months, but I was always able to re calibrate it.
I'ts very frustating since I LOVE this remote (my wife too!).

Michel

Now I can say... Last night, it screwed up again. Now the on-screen buttons beep but don't seem to do anything after a reset. If I press the hard buttons to change page, some of my on-screen buttons perform a back command.

I tried uploading from the remote to my PC but the upload works fine so the memory is not getting corrupted. I will try and buy some cleaning spray and try the whole thing again.

I just had the same problem with my Pronto RU950/00 V3.2. and could solve it with the "cleaning contacts" procedure.

However there seems to be some confusion about "cleaning the 4 contacts at the top right of the screen" as there is no connector or open/accessible contacts to clean.
The touch screen is connected through a flexible plastic foil with 4 copper lanes, running from behind the screen and which seems to be glued to the metal terminations on the glass surface of the touch screen. I found it very easy to restore good contact at the 4 points by puncturing the 4 spots several times with a sewing needle. And the screen works fine now. But I have no long time experience! So I may have to repeat this operation eventually.

There is a lot of good information to execute this procedure spread over several posts .

Below I tried to join the main pieces, and remember my disclaimer: I do not take any responsibility of this fix - you try it at your own risk! And you need some device disassembly/assembly experience and a torx tool to execute these steps !!!!

- Remove the 4 torx screws (size T6) at the bottom of the Pronto;
- Open the case by runing your fingernails in the groove and pry it open.
- Remove a 5th torx screw on the top of the circuit board and remove the circuit board from the Pronto casing;
- Take off the green rim round the touch screen. The left side can be lifted, but the right side needs pressure towards the outside (near the mute button) due to a plastic tab that fits in underneath. (reassemble it in reverse order);
- Puncture de 4 contact spots 3 to 4 times with a sewing needle, applying good pressure to reach the glass surface;
- Connect the rechargeable battery pack, or reassemble sufficiently to put the batteries in and test. If no success try to add a few additional punctures.

It worked at the first attempt for me! Good luck

Thanks to bongiornoa, PeraV, and many others.

I just "adjusted" my TSU3000 with a hammer. Nothing else worked. Keep your money in your pocket or else buy a remote with chicklets instead of a touchscreen.

hello all,

old to the site, new to posting :)

just thought i would share my oppinion on the issue.

to start i have always loved the pront remotes because they gave me the most programming flexability/fuctionality of all the remotes in that price range. however, selling them to my clients i quickly learned was the wrong move. tsu-2000: docking station issues, tsu-500(neo): self explanitory, tsu-3000: infamous touch screen. i only sell HTMs now for clients wishing to stay with in that price range (there is a company that really has it together, and i'm not just saying that cause thier office is right down the street ;p;p ).
but back to the subject, i would have to agree with perav. after reading his post it reminded me of an issue very similar with elan's via panels. the problem ended up being the four contacts were not making a good connection. elan quickly found and resolved the problem. i decide to take apart one of the many 3000s that i have here and try his solution. while it did not fix my problem, i did notice that when i apply a good amount of force on those four connections the screen worked perfectly, and when i let go no response. exactly like the va panels. this would make me think that that is where the problem lies and that phillips just insists on pushing out products b4 they even know if they fully work.
anyway, thats just my thought on the issue. i figured i would share it since i feel all of your pain. im sure some of you have moved on to fully functional remotes by now any how.

p.s- thank you remote central and all members for all the years you have helped me with my remote problems. this site has helped me get home in time for dinner many nights, ty all :)

qzered

Sonofthor method work perfectly............What a relief to use a Hammer on that piece of junk.......I tried everything, just gave up.....Now is there a issue with the TSU7000


Thanks

Patrick

Pronto TSU3000/01
3104 207 13411
OP13 0501 13063 C3

Bought mine through a "Custom Installer" in May 2005.

Two days ago, touchscreen won't work, but hard buttons will light it up, as described in this thread. Did the reset, remove batteries, etc.

Called Philips, they quoted me $230 plus shipping for their "out of warranty policy". Policy? - well, it's not really a policy, its a one time "repair".

Agent told me, that any time the screen doesn't work, it must be sent in. They cannot (or will not) offer to fix over phone.

My "Custom Intaller" said he'd stop by to "take a look at it. But didn't you say your daughter spilled apple juice on it?" No, that was the guy from Blink-182 singing Adam's Song, you moron.

Anyone know any good class action attorneys?

gcgang

I fixed my non responsive screen on my TSU3000 last week. See the new thread I started today. See if it works for you Pronto users out there.

Dan.

I brought my TSU3000 back to life (stuck on calibration, upper right corner failed) according to PeraV:s instructions.

Actually i never removed the "green rim". I just bent it a bit so I could "rub" the "connection points".