High folks,
Been checking the threads and noticed that one or two of you are having problems getting Nevo Studio to see the NevoSL or Nevolink. Unfortunately, I'm having exactly the same problem. The Studio software will see the SL fine over USB but fails at every attempt via WiFi. Both the SL and the LInk are connecting to the network no problem according to the BTHome Hub software. A few threads would suggest that I need to ensure ports 5000 and 1900 are open in my router. Unfortunately, I'm using the affore-mentioned BTHome Hub and the settings available to be changed are pretty minimalist to say the least.
Is opening the ports going to fix the problem? and finally,
How do I do this through the crap BTHome Hub admin software?

This is really starting to annoy me as I spent a week moving all my kit out of sight into a purpose built AV cupboard. I've now spent just as long trying to get the damn SL/link set up to control it. The wife is really starting to 'nip-ma-heed' about it. Any help is much appreciated.

Cheers :¬)

Have you double checked that you have the "Enable Wireless Programming" option checked in the Tools menu of NevoStudio?

If you do have that checked, are you holding down the Home button on the SL for about five or so seconds and hearing the double beep from the SL?

Does the SL look like it has connection to the wireless network and have you confirmed that it has a proper IP address from the Settings screens on the remote?

I use Linksys routers and have never had to open any ports, so I can't say whether you have to do that with yours or not, but I haven't had any problems with this issue.

As for the NevoLink, are you detecting the NevoLink in NevoStudio? If not, you should try to perform a reset on the NevoLink. Make sure the NevoLink is powered and plugged into the network with a Cat5 cable, then go to the NevoLink tab in NevoStudio, click on the reset button (looks like two triangles pointing at a circle) and enter the mac address of the NevoLink you have (the mac address is printed on the bottom of the NevoLink itself). This has helped me on more than one occasion for setting up my NevoLinks, so hopefully it works for you too.

Hey Ry-dog, thanks for the speedy reply.

The 'enable wireless programming' option is currently greyed out. I'm assuming that's because Nevo Studio isn't seeing any wireless devices. So the answer to your first point would be no, it isn't enabled as it can't be.

I do get a double beep from the SL when I hold down the home button. No idea what this does though so if you could enlighten me ;¬)

Both the SL and the Nevolink are recognised by the BTHome Hub as being active and on the network so the IP addresses are fine. Also, the SL sees the Nevolink as an 'unassigned' item in the system settings so both are clearly communicating over the network.

This is the really confusing bit. If I go into the device manager within Nevo studio, it shows me my SL with the correct MAC address but it reports that it is not connected when according to my router, it is! This would suggest that the software HAS seen the SL at some point and is now refusing to talk to it. Nevo studio isn't seeing anything to do with the Nevolink so, once again, the 'Nevolink (RF control)' options are all greyed out and do nothing.

I've even resorted to shutting EVERYTHING down and re-booting after every minor change to see if that helps, it doesn’t. I do mean everything too, the SL, Link, router, PC, you name it!

Everything seems to be pointing to Nevo Studio. It has network access as I can download resources from 'mynevo.com' when editing a project although the 'online resources' button on the start page is greyed out and none functional.

Any thoughts?

Holding down the Home button innitiates the wireless connection from the SL to your PC, but since NevoStudio on your PC doesn't seem to be communicating to the network, that's what you have to take care of first. There are two reasons I can think of off the top of my head as to why NevoStudio is not doing this.

One, make sure you have registered NevoStudio (go to Help menu and select the registration option). I remember hearing in a presentation that if you do not register the software, not all features will be available to you. I'm not sure if these features are apart of that, but it's wise just to register anyway.

Two, go to Tools menu and select the option "Manage Network Settings". Do you see your computers current IP settings? If not, make sure "Enable Auto Select" is checked. If that doesn't work (or if it was already selected), try manually selecting your network adapter from the drop down list near the top.

Are you on two different networks at the same time? (ie, are you connected via Cat5 to one network, but WiFi connected to another) If you are, there is a possibility NevoStudio will look to the wrong network to communicate to it's devices.

Evening Ry-dog,

Thanks for the info on the home button, handy to know;¬)

Registration of NevoStudio was done at 1st install so this option is greyed out in the help menu. Software and SL were also both updated to the latest versions recently.

under the 'manage network settings', enable auto select is checked but all I have listed is my prefered adapter, everything else is blank. I can populate the details by manually selecting as you say but it doesn't seem to want to save them. if I close the box and open it again, all fields bar the prefered adapter are blank again.

Just 1 network I'm afraid. The Nevolink is connected via cat 5 to the hub and the PC is wireless. This also means that my PCs wired lan terminal is disabled as it's not used. (read in the white paper that this has to be done to save any confusion).

I might just go for a re-install of Nevostudio, what do you think?

I guess at this point, a re-install couldn't hurt.

The registration option and NevoLink features are only greyed out when NevoStudio can't see a network. Even though I registered a long time ago, the registration option is still lit up because NevoStudio knows it's on a network. As soon as I pull myself off of my network, the option greys out.

Anyhow, I hope the install works.

What operating system are you running?
Is there any Firewalls running?
Is there any Anti-virus running?
Do you have .net framework 1.1, 1.1 hot fix and 2.0 installed?
What version of active sync are you running?
What version of Nevo Studio are you running?

Hey Sydinstaller,

Vista to SP1 with all updates.
Bullguard v8.0 with all updates.
Ditto...
.netframework all the above plus “Update for .NET Framework 3.0: x86 (KB932471)”
Active sync has been replaced in Vista by ‘Windows mobile device centre’, currently at v6.1.6965
NevoStudio is at v2.0.2.597

Hope this helps spark some ideas.

Many thanks to you both

Did you disable IPV6 for your network adapter? Find your network connections in Windows, find the network adapter and disable IPV6.

I believe you have to do this in order for NevoStudio to work properly on your network.

I don't think NevoStudio supports Vista, but I heard it still works if you tweek stuff like the IPV6 setting.

The newer version of NevoStudio does (NevoStudio Pro), but that's only for programming the newer NevoQ50 remote.

WOW Ry-dog, where did you pull that one from?

Disabled IPv6 and we're making progress.

NevoStudio now sees the SL via wireless and has successfully discovered the Nevolink, now we're cooking.

Off to bed now but I'll have a proper play about with it in the morning and let you both know how it goes. I'm pretty confident that the problem is now solved though.

Many thanks to you both for your assistance again.

Later ;¬)

That's what a call to tech support does for you! lol

They had me do that to my Vista machine, but since it was almost a year ago, I wasn't completely sure if I had remembered correctly.

I'm glad my memory isn't totally gone yet.

Disabling IPv6 is almost ALWAYS a good idea! In Windows XP, I had all kinds of wireless problems until I disabled it. All the problems went away. Not nearly such a pain in Vista, but they really should disable it by default in XP, as I've other network issues as well that end up getting traced back to IPv6.

Hi,

For all Vista enquiries try this first:

[Link: remotecentral.com]

Writen and updated by some good people.

D

Just a quick but very large THANK YOU to those concerned for helping me out with this problem. Disabling the IPv6 protocols worked a treat and after a quick firmware update, I can now close the doors on my AV cupboard and stop the wife "nippin ma heed".

Brodyboy seems to be correct with his point that the IPv6 causes no end of network problems because as it happens, disabling it has also sorted out a problem I was having communicating with a network printer and NAS hard drive. Both would come and go as they please, sometimes there, sometimes not. Again, both have been rock solid for almost 2 days! WOW, Vista, aint it great ;¬)

Thanks again folks, the friendly, helpful and fun attitude are what makes forums like this a pleasure to be part of....