I've got idea #2. That it was a good thing.

While you didn't make a direct comparison of them, bringing them into a dialogue about LU is analogous to a comparison. LU is a convenience feature, you bring into the debate cell phones and cars and imply that they are convenient and I don't need them.

Not a comparison? Whatever, it's ridiculous to bring them into the debate, comparison or not.


You're the one who made the ridiculous comparison, er, uh, brought cell phones and cars into the debate. I merely pointed out the absurdity.


Those are your words. You didn't say you paid for or owned the SW, OK. But you say that people 'paid for a feature of the SW that's been removed.' That is literally and figuratively wrong; people paid for a remote, not the SW. URC let's you use their SW to program your remote.

Then you acknowledge URC owns the SW. I didn't twist a thing.

I know people don't like it, I don't blame them, and I don't know why URC did it. Either way, my point is to get over it. Or, I should say, GET OVER IT! (Hey, it feels good to yell a little now and then)


And I get the flack for stirring it up and fanning the flames LOL. You're welcome, thanks for coming, ya'll come back now!

I'm sure you'd think that was a bad thing. I think it is too. You want to warn people about this, URC would surely love your help. The fact is they made a legitimate purchase from the person who sold them the remote, not from URC. They didn't buy it from URC. After all, as everyone has said, URC already made their money once it went to to the distributor.


Feel free to point out where I do that. If I've made mistake, I'll take my lumps. If not, well, I have nothing to be ashamed of.


Good. I want this dialogue transparent. Let the eyes of the 'Mercan Public glean with interest.


I tell you what Rich, stereotyping groups of people is not a wise thing to do. Don't judge CI's as a group from the few yahoos on this thread, and I won't judge people like you by the nasty, vile, and extremely ignorant posters on this thread who happen to be non-CI's. If you're implying that I'm making CI's look bad, you can say it all you want to your hearts content, but I'm going to call you on it; is there something I've said that causes you to judge CI's negatively? Let's hear it.



That's not entirely true. CI's want some channel protection, and that could be done with specific product lines, a al 'MX series is CI only.' URC is putting out product to compete with RTI, and so far it hasn't shown up on eBay. That's a good thing, not just for CI's, but it's good for URC, and for the end users.

I think guys like you should be able to get 850's and such, hell, even 3000's. But, not from the channels you've been getting them, therefore the change.

That's a great argument to not buy off eBay! Thank you, and URC thanks you too. All the future purchasers of URC remotes should thank you too.


I gave you a very direct and straight answer to your (obvously rhetorical) question. I also scolded you for it, but the point had to be made. Forums are for asking questions, but the questions you posted were best asked to the person you buy the remote from. I thought that was a pretty direct point I made. You obviously didn't want me to answer your questions.


That's funny. Nobody from URC has posted in this thread for months. Can't say I blame them.


Then leave. I answered your question, but it's apparent you didn't come here for help. Quit FANNING THE FLAMES.


All over the net... like on RC and AVS forums? Maybe they should be complaining to the person or entity they bought the remote from instead of coming to internet forums and flaming CI's and URC. Ya think?


Good bye, thanks for your rude behaviour. What a fricken hypocrit :)

Yep, I think I pointed that out... carry the two.. minus 4.... like 40 pages ago. When trying to explain why it was a good thing, I was met with a tad little bit of sarcasm, hostility, and anger. Maybe a smidge of antagonism.

I think he knows that, he was just flaming out. Grandly, I might say.

The remotes all came from URC where did URC lose track of them? This is where a problem may be, not with the customers.



You do it endlessly. Trying to sum up what others are feeling or thinking, as usual you are most often wrong.



I had no negative feelings until this thread, but the comments here have given me many. The entire attitude here against people that have very legitimate gripes and complaints about how this new policy has effected them. This policy and the way it was brought into play was a company blunder of giant proportions.



Yes this policy of URC's should have started with a new line that was controlled from the beginning so only authorized dealers had the product to sell but they made a very bad decission to do this after the products were so widely distributed.




I bought my remote from an authorized dealer for about $20 less than the lowest I have even seen it on ebay (so much for authorized dealers not being able to compete with those prices). This new policy has done absolutely nothing to limit the unauthorized sales it may have even increased them with the extra attention to them. I think what the new policy has done mostly is shown a bad light on URC and it's authorized dealers.

Most of the complaints I see are from customers that did buy from authorized dealers.

Sure if making most of your customers angry is a good thing. That is the #1 thing that all this has accomplished.

Did it stop unauthorized sales?....... No not at all. Maybe this attention has increased them.

Did it lower the need for customer service?....... No it required almost every customer to suddenly need customer service.

Did it affect pricing?..... No the remotes are still selling for the same prices as before the policy.

Did it help the quality level of a remote purchase?.......... No it only increased the headache level of obtaining software and software updates.

Did this move save URC time and trouble?......... No this policy surely increased demands and cost URC much time and trouble.

Did this policy anger customers?.......... Yes very much.

Still waiting for you to point it out Rich. Saying 'you do it endlessly' is weak sauce.


That's funny, I thought you've been saying you don't care, it doesn't bother you, what not. Which is it?

No CI has had any problems with people saying they're not happy, and we have acknowledged many times that it has made some mad. But there's other behaviour folded in with it that we/I am calling out. Many of the people who have legitimate gripes also are incessant whiners that can't seem to utilize a little pragmatism. Although they have legitimate gripes, I'm going to call them incessant whiners for the incessant whining, not because they have legitimate gripes. Even though I've acknowledged people's gripes and said I understood, that seems to be forgotten. Why bother to state it at this point then?


Rich, there's no way that URC could make a change and have all the unathorized sellers just disappear in a day. From your perspective, how can you tell it's done noting to prevent unauthorized sales? It sure has created a lot of dialogue about the remotes, which might get people to utilized AD's. Praytell how it's done the opposite.


Most of the complaints I've seen are from the same few people. By far.

Sorry Papa I don't jump at your command, you do it constantly so just read your own posts, you did it to me in the post the statement came from and that is why the comment was made.


I don't care what you say, I get a big laugh out of most of it though.


Nothing has changed except there are a lot of angry formerly happy customers.
How has it done the opposite, I know this policy caused me to lose respect for both URC and CI's I think quite a few people feel the same, I think this gave great advertising to the great deals available else where but now buyers just need to be more careful about getting software.


Wow and most of the good policy remarks come from the same people as well. Guess what the customers don't like it, the CI's do. I think URC needs to worry more about what their customers think, they have more customers than CI's. Customers are more important URC could lose the CI's and be in business if they lost the customers they are out of business. This effected almost every customer and not in a good way, that's not good for business. Some dealers now have extra put on them and they are not prepared to handle it that is not good for their business or URC's.

I think it's fascinating that BigPapa is all over Elan D's HYPOTHETICAL concern that an eBay seller might just tell him what he wants to hear and not the full truth, yet I just can't seem to recall him showing any concern for when an AUTHORIZED DEALER told me that they'd supply me the LU version of the s/w before I bought then after I bought changed their tune and said they couldn't?!??

The thing is, if an eBay seller misrepresents a sale then paypal protection will kick in. If an authorized dealer misrepresents a sale ... well ... what happens then all depends upon their policy.

btw, BigPapa... do you think the fact that MX-900's drops key presses is nothing but a minor inconvenience?

Would you two just get together and have a beer? I would suggest on Papa's turf. It probably has better scenery.

I totally get URC's decision to not openly distribute the Complete Control Software after downloading and installing it today. It is sweet but way overkill for the DIY crowd. They have no need to have multiple editors open simultaneously or be able to program every remote at the same time. I honestly got by fine with the old software and I think most folks will be fine with what they have. Unless you are progamming many different models of remote for the same house the new software is mega overkill. Oh, and the devices that did not have discretes before didn't magically gain them with the new software.New IR codes? I did not see any I have been looking for. This software is designed for pros, DIYs you really are not missing much. Just a little advice to the Fleabay faithful...treat each purchase a though it were used and you will never be dissapointed. That is the way manufacturers feel about it. Electronics manufacturers typically only support new items bought from authorized dealers. Get used to it. Fleabay did not change their stance on gray-market sales. Flame away

Yes, Complete Control Suite is nothing but a bundle package to work with multiple editors, each editor inside is exactly the same editor as the individual editor alone Complete Control Suite just makes it easier to switch between multiple editors and does nothing else, it actually downloads each mx-editor seperately as the individual downloads. This has nothing to do with keeping each software package out of distribution as it was before. The individual software programs are still exactly as before and with "Live Update".

Complete Control Suite is more for programmers working with many remotes but might also be attractive to anyone with several models of URC remotes.

The MSC-400 essentially is a different model of remote, so I'd assume anyone trying to use one of those in their system would benefit.