Let us know their reply.
Mine failed after 30 months, and even though it is guaranteed, in France, for 2 years they did not accept to replace it. I have raised the issue again, and I am waiting for a reply.

FWIW, my 880's "play" button stopped working about 10 months out of warranty...too much DVR use, I guess...wrote to Logitech complaining about a $200 remote wearing out after less than 2 years, sent it to them for a repair estimate...$50 bucks...I paid it and now they said they decided to give me a new one instead or repairing the old...

I purchased an 880 in 2006. By 8/2007 the Vol+ and Ch+ buttons were failing. Since it was out of warranty, Logitech declined to replace it. Well, I purchased a replacement 880 in 10/2007. Today, in 11/2008, the same Vol+ and Ch+ buttons are failing on the replacement remote. Once again it is out of warranty....

This defective remote is designed to fail. Fool me once, shame on you. Fool me twice, shame on me!

Never again will I purchase a Logitech/Harmony remote!

I bought my first 880 a little over three years ago. It developed charging problems (like most did back then) after 18 months and Harmony sent me a new unit free of charge, even though it was well out of warranty. Now the volume buttons are failing but, to be honest, I can't expect them to replace a 3-1/2 year old remote. I think they took good care of me the first time.

I just moved the volume buttons over to the center up and down keys, just to the right of the volume buttons, and they work fine so I guess I'll keep it around for a while. This is not an elegant solution but it beats spending a couple hundred bucks for a replacement remote.

A Harmony One is in my future but not just yet.

Photodan

Gotta update my above post. A couple weeks ago I emailed Logitech and asked what a repair would cost. They advised that a new 880 was on it's way to me, no charge. They also said not to bother returning the old unit. Just toss it since it had been blocked from web-programming. Got the new one two days ago, programmed it and it's good to go!

Now, I don't know about you but I call that a world-class operation. Two replacements, both out of warranty, in three years.

arkiedan

Closed

Closed

I've recently had this issue with my 885, and since the remote was out of warranty I took it apart and after a little experimentation have now figured out how to repair faulty buttons. I've tried to describe the procedure I followed below.

You will need some clear sticky tape (I used some extra thick tape I had lying about - the thicker/stickier the better), a cotton bud, a craft knife, and a small cross-head screwdriver to undertake the repair (as well as some patience and a little time).

1. Remove the battery cover and battery, and take the back off the remote (two screws on the back - one at each end), you can then pull off the front of the remote to show the internals. Its quite stiff but does come away.

2. You can then detach the circuit board from the remote (2 screws - one on either side of the board). You will need to detach the cable from the top of the board to remove if completely from the casing. This is done by detaching the little plastic connector at the end of the cable attaching to the board.

3. Its then necessary to remove the LCD screen (you can't get to the internals of the buttons otherwise). On the back of the board there is a miniature ribbon cable that can be detached from the board (need to pull up on the plastic connector attaching it to the board and then slide the ribbon cable out). The LCD can then be un-clipped (a small clip on each corner) and removed from the board.

4. Then the plastic cover (with the holes in it for each button) needs to be peeled back from the top of circuit board. Its lightly stuck down but does come away if you pull carefully. When I did mine I only peeled it back about 80% of the way as the broken buttons on my control were in the middle of the control. This is attached to the bottom of the board, so be careful if you need to peel it back all the way.

5. You can then see that each button is in fact a tiny metal pad. These are all stuck to the circuit board by a clear plastic film which is glued to the board. All of the problems with the buttons on my control were caused by moisture getting into the remote which degraded the buttons(I think one of the kids may have spilt something on it?). The volume up button seems particularly prone to this as its at the edge of the remote where moisture can get in most easily, so a simple clean of the contacts on the board is all that was needed to get my remote up and working.

6. All of the buttons (one completely failed and another 4 or 5 which didn't work well) were repaired successfully by cutting the plastic film with a craft knife around the metal pads and peeling the film and buttons away from the board (if you can remove as much of the plastic film as you can its easier). You can then use a cotton bud to clean the contacts on the board and the underside of the metal pads (which first need to be peeled away from the plastic film). The metal pads can then be placed carefully back onto the board in the exact center of the contacts on the board (with the domed side upwards - the pads are shaped so that when pressed in the middle they make contact with the board so its important to get them the right way up). Be careful not to touch them with your fingers once cleaned. The clear tape can then be cut to size and used to stick the pad back onto the board.

7. Once all of the faulty buttons have been cleaned, the remote can be re-assembled. This is a straight reverse of the dis-assembly. Don't forget to re-connect the ribbon cable (simply slide it back in and press the connector back home to make it firm) and reconnect the cable to the casing back to the top of the board.

I managed to repair all of my buttons in less than an hour by following this procedure. This is a bit time consuming and rather scary given the level of dis-assembly / unsticking that is necessary, but not particularly difficult and resurrected a remote that I would otherwise have had to replace.

Good luck - I hope you have the same success that I did!

Hey Dave,

I tried your steps and got my volume up button back in action...I looked at the button and it did look like it had some gunk buildup on it. I had another button the menu button which is not registering at all, so I tried the fix on this one as well. This button looked perfect to me, no crud around it, plastic was tight on it...I tried it anyhow and I am still not getting any feedback from it, the send on the LCD never lights up. Do you have any other tricks up your sleeves for a button that is not responding at all? Maybe try and put more tape on this button if its not making contact at all?

I put the metal disk right back on the contact in the dead center and no go...I might try and take it apart again later in the week, but getting the volume button back is a win in itself...

Thanks
Mike

Sorry Mike, but I've not had this problem with mine, so not sure what to suggest. Glad you got your volume up button working again though.

Cheers
Dave

I tried your method... I found nothing under the silver cap.

I instead took the besel off and found the button to fix

Then found some double stick tape about the thickness of a toothpick. I cut a square out of it (aprox 1/8th of a inch square) just use sissors to cut it.

Then I pealed one side off and applied it over the button.

I then re-assembled the remote. Follow those directions above for disassembly and assembly just to the point where you get the bezel is off.

And your done....

This is nonsence to have to do... But it is better than throwing it out... I mean other than these issues, I have to say this is the best remote I have ever owned.

Good Luck Guys!!! I hope people can benifit from this easy project.

I have pics available if you email me.

Jeremy

How's it holdin up? I also read about taking a rubber band and cutting it small enough and gluing it the rubber button pad that has the protrusions on it,.