I bought my first 880 a little over three years ago. It developed charging problems (like most did back then) after 18 months and Harmony sent me a new unit free of charge, even though it was well out of warranty. Now the volume buttons are failing but, to be honest, I can't expect them to replace a 3-1/2 year old remote. I think they took good care of me the first time.

I just moved the volume buttons over to the center up and down keys, just to the right of the volume buttons, and they work fine so I guess I'll keep it around for a while. This is not an elegant solution but it beats spending a couple hundred bucks for a replacement remote.

A Harmony One is in my future but not just yet.

Photodan