Ive got a install that has been driving me crazy...
A 50inch Jvc plasma, Denon 3802, dvd player, sony tivo thats it right...

but what happens when I use the sony av-3000 remote macro to turn the system on and off...

when the receiver turns off it changes the Tv aspect ratio to ZOOM so that when you turn it back on the tv is in ZOOM mode and the STUPID customer usally cant change the aspect ratio..

now ive tryed just about everything I turn off the tv first then the amp but when you turn it on the amp still changes the tv aspect to ZOOM.

So the denon 3802 off button actually changes the JVC tv to ZOOM only it doesnt scroll through the aspect ratio choices (full, just etc) it just goes right to Zoom.

anyhow, if anyone has had this problem or have any ideas let me know...

Im thinking of leaving the amp on all the time and just turning the tv on and off..but heat build up in the cabnet might be an issue...

primo

Are you sure you don't have an extra macro step in there somewhere?

If it is indeed the amp, make a different macro for on and off. Turn the amp on first, then the television etc. On power down, turn the TV of first then the rest of the gear. That should solve the problem.

No other macro setup just the #1 button on the sony for on/off.

I think Im just going to keep the amp on all the time and just turn on the tv...

that way the idiot cant screw it up by pressing 2 buttons to turn it on...

primo...

Sony does not let you erase or edit that Sony macro, does it? do they?

The answer is to create your own macro and tell the customer NOT to push the Sony macro button.

Then write out the steps needed to get out of Zoom if he forgets. Tell him that you will be glad to come out and help him if he needs help again, but you are sorry, you will have to charge him for a service call.

Oh, yeah -- what was the reason for using that remote? Was it his idea? Did you push it being the perfect solution (I learned with the 2000 not to do that)?

You might need to explain to him that the Sony remote has this glitch in its operation, but that is because it is optimized to work with all Sony equipment, and the solution is a different remote control with a higher cost -- the Pronto, Marantz, whatever.

It is a hard thing, but this price point has its limitations, and we never want to accept that and live with them. Especially if the customer is, as you put it, stupid.

this job is a simple install..

and I need to use the macro to turn on the tv and amp.

but the amp off button changes the tv aspect ratio to ZOOM and even though Ive told him how to change the aspect ratio its still very annoying.

so im just not going to sell the denon receiver with a 50 inch JVC plasma..

thats whats got to happen..

thanks

primo

"So the denon 3802 off button actually changes the JVC tv to ZOOM only it doesnt scroll through the aspect ratio choices (full, just etc) it just goes right to Zoom."

Have you absolutely confirmed that this is whats causeing the TV to switch to ZOOM. If so, I doubt very much that the TV responds to IR commands when the TV is OFF. Try inserting a longer delay between TV off and receiver off. But either way, if the TV is defaulting back to ZOOM mode always, why not just add a Mode switch to the Turn ON sequence to put it back to Wide or whatever he prefers? This seems like a Simple solution to me. What am I missing?

"so im just not going to sell the denon receiver with a 50 inch JVC plasma.."

That sounds kinda rediculous to me..... I'm not a huge fan of the JVC Plasmas, but to avoid an issue instead of working through it seems like taking the easy way out.

The Sony 3000 remote is pretty flexible if you take a little time with it. The Sony ON and OFF sequences Can indeed be modifed on the 3000 plus it has a dozen or so macros that you can lable in the screen for him.

Impaqt

Or just create an ON macro that includes a command to change the Aspect ratio back to what you want it to be.

another possibilty is that the TV is incorrectly recognizing the incoming format and based on it's internal programming assuming you want it to go to "zoom". Have you tried changing the aspect ratio on the other components? We recently had a similiar issue with a Panasonic 4X3 HDTV where it would automatically come up in letterbox anytime it was turned on with an HD source. You could change the aspect back to where you wanted it, but as soon as you turned the TV off, it went back to letterbox and wouldn't remember the setting you had it in. This was caused by the Panasonic TV "seeing" an incoming format that was 1080i(16x9) and making a decision on it's own that you wanted to view it in letterbox. Fixable yes, but a pain. We fixed it by having the TV hooked to the DSS on both the S-video(480i for all non HD programming), and on the component(1080i which is supposed to be 16x9). This may not be the same thing, but the problem may not lie in the macro or the remote. Try powering the TV up in different inputs and see if the problem is present in all inputs or just on one.

impaqt sez "That sounds kinda rediculous to me..... I'm not a huge fan of the JVC Plasmas, but to avoid an issue instead of working through it seems like taking the easy way out."

Be nice.

Impaqt, I have had the forunate experience of being in charge of engineering for an audio/video chain. When something did not work right, there was a chance that ten stores would have the same problem, so the time and salary budget was there to solve it, almost no matter what it took. Wow, did I learn a lot!

I now am one of two designers and three installers working to handle the business of one store, and when we are in primo's position, Goal 1 is to finish and move on. you know, earn money. It would be nice to understand all of these things, but it is more important to me now to have a solution to the lack of completion than it is for me to bang my head against the wall until I totally understand the problem (and don't have enough income to cover the overhead).