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Topic:
Avad is god awful. Man get it together.
This thread has 36 replies. Displaying posts 1 through 15.
Post 1 made on Wednesday June 12, 2019 at 11:06
gerard143
Advanced Member
Joined:
Posts:
May 2012
954
On hold two days ago for 105 minutes to place an order. Literally left phone there on speakerphone while I worked on boat. I call another department later and someone eventually calls me back to place order.

Two days later. Still no order in progress. Back on hold for another 2 hours. No answer. Get customer service on the line. This time just tosses me back in the call queue for sales. Says oh gee no order is in the system for you. Ya no $hit. Just told you I have zero tracking info coming from the shipping companies (I get alerts moment a package gets in their systems) so clearly the sales guy didnít do his job. Back on hold. Another 59 min. Gave up. Called two sales managers directly. No one answers. Left messages. Havenít heard back yet.

Own also the prompts that pop up during hold say press 1 to leave a message. Press 0 for operator at any time during call. Neither work.

Anytime I place a phone order (which I try to avoid) the order never shows up in my order history.

You canít see shipping until after an order is placed.

Simply adding a new CC to your account is a pain in the a$$.


This is pathetic and inexcusable. Get your act together AVAD. Like how can you suck so bad in so many aspects for so long and never get your $hit together. I remember months ago someone from AVAD reached out to me in another post saying we are making things better etc etc. Clearly things are not even remotely better. AVAD you 150% suck as a distributor.

Last edited by gerard143 on June 12, 2019 13:32.
Post 2 made on Wednesday June 12, 2019 at 11:10
lippavisual
Senior Member
Joined:
Posts:
December 2007
1,369
Dude, you didn't see the writing on the wall a couple years back?? lol

I have one literally right down the street from me and you couldn't pay me to do business with them anymore.
OP | Post 3 made on Wednesday June 12, 2019 at 12:56
gerard143
Advanced Member
Joined:
Posts:
May 2012
954
I know I know. Lol. Trying to burn up an account credit I have with AVAD.

Last edited by gerard143 on June 12, 2019 13:05.
Post 4 made on Wednesday June 12, 2019 at 14:14
oprahthehutt.
Active Member
Joined:
Posts:
December 2011
599
Remember a few years back when they sent everyone in their database an invoice for 100k or more just randomly?

That was awesome.
Post 5 made on Wednesday June 12, 2019 at 15:15
FunHouse Texas
Active Member
Joined:
Posts:
June 2013
593
WAVE is in charge now..
I AM responsible for typographical errors!
I have all the money I will ever need - unless i buy something..
Post 6 made on Wednesday June 12, 2019 at 16:10
Archibald "Harry" Tuttle
Advanced Member
Joined:
Posts:
May 2009
941
On June 12, 2019 at 15:15, FunHouse Texas said...
WAVE is in charge now..

Have you tried the new WAVE website that went live on Monday?? What a F-ing disaster... someone took a great working website and turned it into absolute shit.
I came into this game for the action, the excitement. Go anywhere, travel light, get in, get out, wherever there's AV trouble, a man alone.
OP | Post 7 made on Wednesday June 12, 2019 at 16:26
gerard143
Advanced Member
Joined:
Posts:
May 2012
954
Ya I did see their new site. I do prefer ordering with wave over AVAD.
OP | Post 8 made on Wednesday June 12, 2019 at 16:28
gerard143
Advanced Member
Joined:
Posts:
May 2012
954
I just noticed something...

ďMark Fukuda, former WAVE COO and newly appointed CEO of the combined companyĒ

Iím thinking itís not by chance his last name has Fuk u in it.
Post 9 made on Wednesday June 12, 2019 at 16:37
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
29,915
On June 12, 2019 at 14:14, oprahthehutt. said...
Remember a few years back when they sent everyone in their database an invoice for 100k or more just randomly?

That was awesome.

If you send something to everyone, it cannot possibly be random. I know you're making a point, but you don't have to state the impossible to criticize the stupid.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. ďBernieĒ Shaw
Post 10 made on Wednesday June 12, 2019 at 16:45
Glackowitz
RC Moderator
Joined:
Posts:
May 2002
3,768
We quit ordering from avad years ago. Last order we placed took twice as long as it should have to get and it was all wrong, then took forever to get it replaced with right stuff
There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.
OP | Post 11 made on Wednesday June 12, 2019 at 17:58
gerard143
Advanced Member
Joined:
Posts:
May 2012
954
Who is everyone using now?
Post 12 made on Wednesday June 12, 2019 at 19:01
BlackWire Designs
Senior Member
Joined:
Posts:
September 2006
1,401
On June 12, 2019 at 17:58, gerard143 said...
Who is everyone using now?

What are you buying?
BlackWire Designs
Post 13 made on Wednesday June 12, 2019 at 20:24
tweeterguy
Loyal Member
Joined:
Posts:
June 2005
7,713
On June 12, 2019 at 17:58, gerard143 said...
Who is everyone using now?

Except for direct lines Iím sure itís snap av and amazon ;-)
Post 14 made on Wednesday June 12, 2019 at 21:10
highfigh
Loyal Member
Joined:
Posts:
September 2004
7,965
On June 12, 2019 at 16:28, gerard143 said...
I just noticed something...

ďMark Fukuda, former WAVE COO and newly appointed CEO of the combined companyĒ

Iím thinking itís not by chance his last name has Fuk u in it.

I knew that name was familiar- he was a hot shot in the car audio world in the '80s and now he's a CEO in consumer electronics? Great- I bet he thought he would be a good fit.

IIRC, he installed a remote car starter in a Toyota pickup with manual transmission, but didn't use an interlock for the starter, so it went about a block after starting because it was in gear.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 15 made on Wednesday June 12, 2019 at 22:34
Brad Humphrey
Select Member
Joined:
Posts:
February 2004
2,220
On June 12, 2019 at 20:24, tweeterguy said...
Except for direct lines Iím sure itís snap av and amazon ;-)

Nope, Snap is requiring $10K a year now to get even basic dealer services - free shipping, advance replacement, access to all the products, etc.
You know, the stuff you just get for being a dealer, with any other distributor.
Makes it not such a good idea for most small 1 man shops to do business with them.
Amazon is actually a better choice than that. Sad :(
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