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Topic:
SONOS does not display current song playing
This thread has 10 replies. Displaying all posts.
Post 1 made on Sunday November 5, 2017 at 10:32
Slimfoot
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SONOS does not update display to current song playing. This occurs on both the Pandora service and the music library on a NAS. Closing the SONOS app and reopening will display current song. Anyone know of a fix for this? I have not contacted SONOS support yet.
Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
Post 2 made on Sunday November 5, 2017 at 12:33
buzz
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Likely, you'll discover some sort of networking issue. I'm aware that there are a few complaints about this, but I have never personally seen this in any of the systems that I have installed.

The controllers are not checking for track status on a second by second basis and they expect to be notified if the status changes. The current track time that you see ticking off on the Now Playing screen is generated by the controller that you are viewing. (ie. the assumption is that track play will progress normally to the end, second by second)  One player will take control of notifying other players and the controllers when the status changes. This characteristic can result in a controller ticking off the (silent) seconds for a track that has fallen into a network bog.

If the controller that you are using missed the "I'm done, this is next" communication, your observation will be the result.

Submit a diagnostic within 15 minutes of an event. (fine detail scrolls off the report) and note the confirmation number in correspondence with Sonos support. Network difficulties will be logged.

Most likely you could force a renewal of the displayed information if you change rooms on the controller.

Another sign of network difficulties (or a really slow NAS response) is failure to display artwork thumbnails because they are mostly fetched in real time (there is a very small cache) and there are timeouts. A controller will attempt to fetch the artwork for a few seconds, then display the default.
OP | Post 3 made on Sunday November 5, 2017 at 13:25
Slimfoot
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buzz, thanks for the reply. I am thinking network issue also. This seems to have started when I switched from Araknis router to Luxul.
Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
Post 4 made on Sunday November 5, 2017 at 13:35
tomciara
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Tech-support will tell you to stream for five or 10 minutes before submitting a diagnostic, so they have a little bit of history to look at. They are excellent.
"Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened." - Winston Churchill
Post 5 made on Sunday November 5, 2017 at 18:05
buzz
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Slimfoot,

After swapping routers reboot EVERYTHING or risk weird results at least until all of the devices renew their IP address.

Even though most routers annoy me by being so poky at this, it is always worth reserving IP addresses. I try to get as many phones and tablets on this list as I can (absent devices, unfortunately, are on their own).
Post 6 made on Monday November 6, 2017 at 11:29
Richie Rich
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On November 5, 2017 at 13:35, tomciara said...
Tech-support will tell you to stream for five or 10 minutes before submitting a diagnostic, so they have a little bit of history to look at. They are excellent.

Their tech support is surprisingly solid and knowledgable.

But their app revision blows goats.
I am a trained professional..... Do not attempt this stunt at home.
Post 7 made on Monday November 6, 2017 at 11:53
Dean Roddey
Advanced Member
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If their app is still using the UPnP interface, UPnP is heavily based on UDP broadcasts. If you have multiple sub-nets make sure broadcasts are being forwarded appropriately.
Dean Roddey
Chairman/CTO, Charmed Quark Systems
www.charmedquark.com
OP | Post 8 made on Monday November 6, 2017 at 12:20
Slimfoot
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On November 6, 2017 at 11:53, Dean Roddey said...
If their app is still using the UPnP interface, UPnP is heavily based on UDP broadcasts. If you have multiple sub-nets make sure broadcasts are being forwarded appropriately.

I don't know how to check for this, can you point me to some instructions?
Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
Post 9 made on Monday November 6, 2017 at 15:15
Dean Roddey
Advanced Member
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I'm not a network configuration guy. I'm from the software side, so I don't have any advice as to how to set it up on your router or anything.
Dean Roddey
Chairman/CTO, Charmed Quark Systems
www.charmedquark.com
Post 10 made on Tuesday November 7, 2017 at 12:50
imt
Long Time Member
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June 2007
292
Noticed the same issue when I was finishing up an install today. However, I then went to settings and update and there was a software update. After that was done I tested out listening to 3 songs in a row on Pandora and the info changed correctly.
Post 11 made on Wednesday November 8, 2017 at 20:12
designed
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Noticed same issue with Pandora at a client on Monday before I noticed an update was available. Update said it was for a bug fix and it took a couple tries to get it installed on all the zone players. The issue seemed resolved afterwards. I called Sonos and they told me that update wasn't for this issue.


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