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The following page was printed from RemoteCentral.com:
| Topic: | Anyone have Roku 4 Audio Settings instructions? This thread has 33 replies. Displaying posts 16 through 30. |
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| Post 16 made on Tuesday February 21, 2017 at 05:55 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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On February 21, 2017 at 02:56, Ernie Gilman said...
See, we're selling frills and truly unNECESSARY stuff. What's wrong with occasionally helping someone squeeze all they can out of what they have? This, I have to agree with. Some are just nicer than others.
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| Post 17 made on Tuesday February 21, 2017 at 07:31 |
Brad Humphrey Super Member |
Joined:
Posts: | February 2004
2,598 |
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Just wanted to make sure you got the answer you needed.
Now for the trolling (actually not):
Considering the equipment is installed in such a way as to make it difficult to service. I would point out how much money she has already spent in labor to work on the system over the years. She's not saving anything and slowly has payed for a slide-out rack system that she still doesn't have. And will continue to pay extra labor every time the system needs servicing, that could have been spent for all kind of upgrades.
If you are felling sorry for her and giving a discount on the labor every time you service the system, then you are losing out. Either way, someone is losing out.
My only other thought is if she is hot and you are trying to play the hero. Then just buy her a rack and receiver, then you can 'put it in' :)
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| Post 18 made on Wednesday February 22, 2017 at 00:49 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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You're might be doing her a favor but the situation certainly isn't doing you any favors.
You're a business, act like one.
I see 2 outcomes:
1. She loves you for making things work and never spends any money.
2. You tell her she needs to spend money and she finds someone else who's hungrier than you.
In both scenarios you win. You either have more money if she goes with option 1, or you have more time if she chooses option 2.
You can't yell me that you made enough money off of her other projects if she has an AVR from 2002.
That was 15 years ago!
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| Post 19 made on Wednesday February 22, 2017 at 09:20 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,322 |
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On February 20, 2017 at 12:49, Ernie Gilman said...
The installation is old and the client doesn't want to make the needed upgrades. A long long time ago she had me install a cable that would allow her to play videos from the S-video and analog audio out of her video camera.
The cabinet is too small and removing the receiver to add another input cable is a 90 minute process. That also doesn't fit in the budget.
She may not want to add cables, but the technology hasn't exactly gone unchanged over the years, so tell her that what she wants WRT cabling doesn't matter. The signal from a video camera is immaterial to the problem you're having with the Roku- it needs what it needs and her digging her heels in and saying she doesn't want to change is her problem, not yours. If the cabinet is too small, she needs a new one. Making do is fine, but this isn't a system with a cassette deck/turntable/receiver or integrated amp and she's not adding an 8 Track player.
Last edited by highfigh on February 22, 2017 09:53.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 20 made on Wednesday February 22, 2017 at 09:59 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,322 |
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On February 20, 2017 at 12:49, Ernie Gilman said...
The installation is old and the client doesn't want to make the needed upgrades. A long long time ago she had me install a cable that would allow her to play videos from the S-video and analog audio out of her video camera.
The cabinet is too small and removing the receiver to add another input cable is a 90 minute process. That also doesn't fit in the budget.
Okay, smartass, which of the following is the Roku publication, available for download without having to register with another unrelated company?
*The first response, which is the manual for the Roku Ultra? Is that the same model? If your lmgtfy is so wonderful, why is the first response a manual for a different model?
*The third party user's guide that you buy from amazon?
*The Roku 4 (Model 4400) - Setup Instructions, which tells you how to plug it in?
*How about the reddit question from ONE YEAR AGO where the first answer is the useless guide just mentioned? The second response is "Keep searching, you'll find it (at least the preview rev of it), colors will be wrong. However it's pretty much a one pager pictorial of what do do." If you read that entire (but small) subreddit, you'll see that one of the redditors there is an official Roku person who did not deign to supply a URL for the manual.
*The next one is from pdf-manuals.com. No thank you.
*The next suggestion is at Tom's Guide. There's no mention of audio in the article.
So, sure, google that for me, but I had already done that and, like today, did not find what I needed. If you haven't gone to the Roku site by now, you haven't taken the time to learn to set these up. While it's now always great, they have a live chat and it's pretty easy to find answers to simple questions. I would bet that you spent more time here than it would take to get the info from the ROKU site. Sorry I couldn't tell you what you wanted to see. I'll try harder to cater to your lack of creativity in searching for answers. Bow & scrape, bow & scrape, grovel, grovel, grovel.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 21 made on Wednesday February 22, 2017 at 23:32 |
Trunk-Slammer -Supreme Loyal Member |
Joined:
Posts: | November 2003
7,462 |
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Take the right way out?
"Sorry, but what you want cannot be done without some changes. I can put on another Bandaid for a fee if you like, but I wouldn't feel good doing so.".
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| OP | Post 22 made on Thursday February 23, 2017 at 01:03 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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TSS: acknowledged. And she's fine with it.
I'm going out there tomorrow morning. I'll tell what happens. I won't have any comments from her because she won't be there. ("Yes, _______, I remember the garage code and the dogs love me.")
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 23 made on Thursday February 23, 2017 at 16:55 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Well, this is just strange. The Vanco device has some almost English instructions re whether the green LED is to be on or off to deliver stereo. When I first installed it, the light had to be on to get sound. I was taking the analog stereo output from the Vanco. At the client's now: the audio adjustments on the Roku don't matter. What matters is pushing the button on the Vanco so that the green LED is off. (The client only uses the Roku for Netflix so I did not set up accounts on other services or try them out.) The instructions that came with the Vanco say this about the push button and the green LED: Note: Only when the source supports 5.1CH output (including CD), this function is effective and it realizes through the 2.1CH/5.1CH buttons.* The product default output is 5.1CH, and LED turns on at the time. Press the button a time again, the product outputs 2CH audio and the LED turns off. If the source can only supports 2CH audio output, the “2CH/5.1CH” button will become invalid, that is, although you press “2CH/5.1CH” button, the product still outputs 2CH audio and the LED is still on. This is clear, right? It ends up saying that if the source "can only supports 2CH audio output," the LED is still on. Well, when I set the Roku to 2 channel, the LED stays off. I just hope it continues to work! *There's only one button. This is a mistranslation.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 24 made on Saturday March 25, 2017 at 13:14 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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...and the mystery continues. Again, no audio, and she made no changes. Good thing I'm going to be in her neighborhood soon.
Thanks for all the help before now.
As to the distance of the drive that was commented on, I moved, she didn't. I used to live three miles from her. I preferred the gf over the client and moved in the gf's direction.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 25 made on Monday May 8, 2017 at 16:29 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Client still having problems. On the Roku 4, during Frankie and Grace, the sound went out. No amount of button pushing on the Vanco 280573 would bring it back. Any ideas?
Requesting only serious responses (or really good insults).
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 26 made on Monday May 8, 2017 at 17:46 |
Lowhz Senior Member |
Joined:
Posts: | April 2012
1,168 |
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On February 20, 2017 at 02:11, Ernie Gilman said...
I'm trying to help a client change audio settings on a Roku 4 over the phone and I haven't been able to find an actual manual on the unit itself, only a cursory setup guide.
The components we have (nope, no new components will go into this system) are a compromise, and sound sometimes just doesn't come on.
The output of Roku 4 goes into a Vanco 280573 HDMI Audio Extractor. Analog audio from that goes to a Denon receiver; we're tolerating ProLogic for surround. The HDMI video output of the Vanco unit goes to a newish Samsung TV's HDMI input.
I have instructions for the Vanco unit, which basically says push the switch and leave it alone for a few seconds; if you get sound, it's set properly.
I need instructions for the Roku's audio settings. What happens is that audio sometimes works and sometimes doesn't. Perhaps different programming on the Roku has different audio characteristics; the audio settings instructions would tell me what the possibilities are.
Thanks in advance. That audio extractor is a POS. Throw it away and get the Atlona AT-HD570. I have a whole shelf of those Vanco pieces that either don't make sound or they turn the picture purple.
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| Post 27 made on Monday May 8, 2017 at 21:45 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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Put in a new AVR.
Or try an optical to analog instead of an audio extractor from the HDMI. Gefen makes one that works and can do Dolby.
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Civil War reenactment is LARPing for people with no imagination.
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| OP | Post 28 made on Monday May 8, 2017 at 23:17 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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On May 8, 2017 at 17:46, Lowhz said...
That audio extractor is a POS. Throw it away and get the Atlona AT-HD570.
I have a whole shelf of those Vanco pieces that either don't make sound or they turn the picture purple. Thanks. I love a definite NO way more than some kind of "it might be."
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 29 made on Monday May 8, 2017 at 23:56 |
Lowhz Senior Member |
Joined:
Posts: | April 2012
1,168 |
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On May 8, 2017 at 23:17, Ernie Gilman said...
Thanks. I love a definite NO way more than some kind of "it might be." I'm just a stupid distributor that has to deal with those broken pieces of shit from the pros all day long.
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| Post 30 made on Tuesday May 9, 2017 at 00:47 |
Brad Humphrey Super Member |
Joined:
Posts: | February 2004
2,598 |
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Some people like the Vanco pieces and say they never have problems with them. Some people like the smell of their own poo, who am I to argue with what they like.
The point is: HDMI is finicky enough; why are you adding a piece of equipment in-line with the HDMI signal, that does NOT need to be there? There is a dedicated audio output on the Roku4, in the form of a Toslink connector.
If you need analog audio, then put a converter on that. Problem solved (at least this 1 problem, for right now).
Is there a location issue, why you have to get the audio from the HDMI for some reason?
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