Yup. The suits never thought about that fact that the hired help would quit during the tourist season so they could make some "real" money. Brings production to a dead stop.....lol


The best way to get looked after with any

Rather mercenary huh? And at what price point do you actually get some service. Is it 25k, 50k? Do you have to buy the rep dinner now and then?

Geezzz, I even paid for a lap dance for one of the Sharp execs once (at CES, after the floor closed, a bunch of us went to one of "those" places). That ought to count for something no?

No Fred, I'll no longer be paying for lap dances......lol

I've had more than my share of DOA products. Hell, I sell Harman Kardon. What else needs to be said. In general my best defense has been to promptly check the equipment after delivery. Luckily most of my customers would trust me with their children so a piece of quality control tape on the box doesn't phase them.

Just got 3 bad Lexicon units! Just kidding, seeing if you guys are paying attention.

Some really great info here. So lets turn this around...who would you consider the "best" at return policies, advanced exchanges, repair, etc. etc? I have my own opinions but I would like to see others.

Purist

Rotel, Lexicon (according to rep and company) never had occasion to find out.

I'll vote against Lexicon, based on one notable experience.

I would vote for Crestron & Request. They make sure you talk to their tech support to make certain you're doing everything right and that it is certain the problem lies with the component, then off it goes for exchange. Done. These companies respect that your time is worth money.

Yup, it's dog eat dog out there, until our government interferes. I am of the ilk that would prefer to avoid any imperial entanglements. (Republican)

Delivered an LG 52 LCD that was having system control problems after the installation. Made the MISTAKE of letting the local warranty service center have a look before just replacing it. Those guys couldn't find their butts with a flashlight! My client patiently waited almost 2 weeks before I finally delivered him a new unit. LG ate this one, not me. I think, unlike Sharp or Sony, that LG is starting to understand what we expect here. They could have left me twisting in the wind. Business is war in most of the world.

Integra and Vidikron.

Have had issues with both on occasion, and they both have been FANTASTIC. How fantastic you say? I had an issue with an Integra product yesterday. I have an advanced replacement in my truck as I write, and here is a quote from Integra

"Let me know how many hours you have in
the R&R of this job and I will see what I can do to reimburse you for some or all of those expenses."

How about that for dealer service.

Vidikron has had a new projector to me in 24 hours. Saturday Delivery.

Every other projector manufacturer I have dealt with gave me the standard, "well, you'll have to send it in and we will fix it and send it back to you in a week or so. Not what I nor the customer needs to hear.

after reading fish's post....RUNCO! same experiences...needed dlp bulb,had it next day! ...needed replc remote .. had it next day(Saturday yet)

This message was edited by TJG55 on 06/25/04 16:35.

WORST: Marantz. Since they started making DVD players, about 50% of them have been either defective out of the box or have gone bad since. In one week, we had ordered four SR-8200s, 3 had to be sent back with problems. That was the week we dropped the line. They were pretty good about repair/replacement however.

BEST: Definitive Technology!! Chet in service is fantastic to deal with, VERY helpful. They send warranty parts out immedeiatly at their expence. The last time we had a problem, we were not sure if it was a bad crossover or tweeter. They sent both right out and said to keep whatever we didn't need for next time.

Worst?

Geez, there have been so many...the line forms to the left...lol

The latest to join this list is Peerless. Wouldn't admit their mistake (missing parts), and then charged me for the nextday air, that was going to be "covered". Yeah, covered by me. Another company that I will no longer deal with.

Best?

Russound, Sherwood (Newcastle line).

How about best/worst reps? Might wake some of them up if they know we're rating there efforts....

Worst reps I've had are the ones you never seem to hear from. I actually had a rep firm that collected their little piece of everything I bought with regards to one line of products, and they NEVER made any contact, ever. I, and apparently lots of others, compained to the manufacturer. Eventually, the offending firm got canned.

Best reps?

GP at Dean Cooper (goes the extra mile and then some).

Fred at Capitol (big/little doesn't matter. Fred will do his dead level best to help you).

No question. Fred is the *best* period. He calls you back, he is super knowledgeable, and he's just an all-around nice guy. I also love his well-written monthly newsletter. I'm sure Fred will send it to you if you give him your email address.

Dawn

Perhaps this should be the start of a new thread in the main window....could get a lot of good info