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Wirepath DVR Help
This thread has 12 replies. Displaying all posts.
Post 1 made on Tuesday November 22, 2011 at 19:31
SignatureSV
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I am trying to get a customers DVR setup for an install tommorow and im having a hellofa time getting remote access to work. I finally got fly2dns to work. I am on FIOS and my customer will be on crapcast. I wanted to familiarize my self with the DVR before i took it over to the customers.

I cannot get my router (verizon supplied) to properly port forward. for the stupid router to accept the port addresses i have to change all the ports around IE 10for control 11 for data and 5000 for HTTP. my verizon router blocks port 80 so that already scews things up and i assume thats the reason the iphone app isnt working since i cant change HTTP from the default of 80 to 5000.

What gives? i hate IT cr@p, especially mobile sh!t =(

ohh and i can access via fly2dns only from chrome/firefox/safari. IE doesnt work with fly2dns. However i can have access if i put the WAN ip in:5000

EDIT: EVERY F*@#$* PORT I TRY AND OPEN UP ON MY FIOS ROUTER COMES BACK "Conflicting Port Forwarding Rules:" "The Application service's ports conflict with an existing port forwarding rule offering Application service."

THE ONLY ONES IT WILL LET ME OPEN UP ARE 655** BUT THE DVR WONT ACCEPT 5 DIGITS. UGH.

Last edited by SignatureSV on November 22, 2011 20:00.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
OP | Post 2 made on Tuesday November 22, 2011 at 20:43
SignatureSV
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alright, after 3 1/2 i have finally figured it all out. The issue all along is the ignorant fios router.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
OP | Post 3 made on Tuesday November 22, 2011 at 20:53
SignatureSV
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just curios, will the FLY2DNS help with changing ISP ip addresses?? The DVR has a static IP address, im talking about when the ISP changes the IP address of the modem?

TIA.

BTW: i really like this DVR, very intuitive and easy to use :)
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
Post 4 made on Tuesday November 22, 2011 at 21:56
sofa_king_CI
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On November 22, 2011 at 20:53, SignatureSV said...
just curios, will the FLY2DNS help with changing ISP ip addresses?? The DVR has a static IP address, im talking about when the ISP changes the IP address of the modem?

Yes, that's what DNS service is for, basically gives you a host that will always be tied to the IP address that it was originally setup on. Some Routers have this type of service built-in making it even easier. 

Did you get it to work with your Fios router or have to try a different router?

Also, can you change the DVR from port 80 to something like 8081? That is what I do on all my crestron systems. 

do wino hue?
Post 5 made on Tuesday November 22, 2011 at 23:28
drewski300
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On November 22, 2011 at 21:56, sofa_king_CI said...
Also, can you change the DVR from port 80 to something like 8081? That is what I do on all my crestron systems. 


Isn't the point of using port 80? Because 80 is the standard port used viewing websites and you don't need to port forward anything?
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 6 made on Wednesday November 23, 2011 at 00:00
AnthonyZ
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On November 22, 2011 at 23:28, drewski300 said...
Isn't the point of using port 80? Because 80 is the standard port used viewing websites and you don't need to port forward anything?

Yes but, many ISPs block it to prevent users from hosting web servers.
"Just when I thought that I was out they pull me back in"
OP | Post 7 made on Wednesday November 23, 2011 at 00:08
SignatureSV
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On November 22, 2011 at 21:56, sofa_king_CI said...
Yes, that's what DNS service is for, basically gives you a host that will always be tied to the IP address that it was originally setup on. Some Routers have this type of service built-in making it even easier. 

Did you get it to work with your Fios router or have to try a different router?

Also, can you change the DVR from port 80 to something like 8081? That is what I do on all my crestron systems. 


I have it working, and flawlessly too. The issue was the router. First of all FIOS's GUI is the worst i have ever dealt with, its so slow and ignorantly designed. The issue was the dropdown box that has "TCP" "UDP" & "Both" i was following snaps online router set up guide were the Data/Control has to be both and then HTTP be TCP.

For some reason the router will not accept ANY port with "Both" "UDP" chosen. Also, i found that under TCP the ONLY ports that it would accept were 5000-5099. Anything above or below would result in the error. It also would accept 65536 and above but the DVR wont accept anymore then 4 digits under its port settings.

Here are my settings that worked with fios.

Data: TCP-port 5002
Control: TCP-port 5001
HTTP: TCP-5000
Ddns:Fly2DNS
(it automatically populates the pword/Username field)

so in my particular set up i would point the browser to h ttp://sigtestdvr.fly2dns.net:5000/ie.ht m (THIS ONLY WORKS WITH IE) what i did find is that everytime i accessed it and it prompted me with the login screen it required me to change from the default 67/68 ports over to the 5002/5001. I think this is a bug in the software, ill be emailing snap about it tomorrow.

For Iphone/Ipad settings.

sigtestdvr.fly2dns.net
Data: 5002
Control:5001
the username and password is the U/P to access the DVR..NOT the dns server u/p

Once i figured everything thing out i cleared the DVR 3 times to make sure i would get consistent results every time and i have been. It is fairly straight forward and overall impressions of it is good. i think the GUI needs some help, but there alot of nice features built in. I know snap is early at this and will only get better. I really dont see any reason to go with speco/d-watchdog unless you need some crazy ###of cameras. The ipod app is simple and straight to the point. I like the swipe to change cameras. Makes it very "apple"

I really hope what i found out tonight will help others if they are working with a fios/verizon router. its all over the web that port 80 is blocked from Verizon due to that being the most popular port to get hacked. This isnt at the router but at the switching stations so there's no way around it.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
Post 8 made on Wednesday November 23, 2011 at 01:03
sofa_king_CI
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 Yes port 80 is often blocked and its just good general practice to use something else.

Data: TCP-port 5002
Control: TCP-port 5001
HTTP: TCP-5000
Ddns:Fly2DNS

Why does this require 3 different ports? Anyone with more network skills than have an answer to this?

It seems like since its the same device that it would only require one port be opened. Is it just the way that Snap is having each of these areas handled in their software?

You said there was a glitch with the browser control but the App version seems reliable?

I wish snap had a demo mode on the app that I could show clients. I guess I just need to pony up and buy a DVR!
do wino hue?
Post 9 made on Wednesday November 23, 2011 at 08:47
Zohan
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I really hope what i found out tonight will help others if they are working with a fios/verizon router. its all over the web that port 80 is blocked from Verizon due to that being the most popular port to get hacked. This isnt at the router but at the switching stations so there's no way around it.

Thanks Sig...I have a 16 channel wirepath dvr installed but didnt have time to network. It's out of town and going back next week to finish. They have verizon dsl. I think your info should save me a lot of hassle.... Thx!
Post 10 made on Wednesday November 23, 2011 at 10:17
gpaul_snapav
Snap AV
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140
Hi SignatureSV,

Thanks for the detailed notes on FIOS. DSL modem/router combos are challenging at best. Many dealers will bridge the modem/router to their own supplied router to simplify the installation.

We purposely pre-populate the ports in the IE interface. We will review this with our software and IT teams for future software updates. We have found most DSL modem/routers and enterprise level routers work well in the 5000 and up range.

Regarding the GUI we agree we have many opportunities to improve interface and are working to do so. We are also currently working to add many new powerful features in 2012!

Thanks for your support and again thanks for the detailed post on FIOS and our DVRs!!!
G. Paul Hess
SnapAV
VP of Product - Media, Surveillance, Networking, Power gpaul.hess@snapav.com
Post 11 made on Wednesday November 23, 2011 at 11:00
BigPapa
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On November 22, 2011 at 23:28, drewski300 said...
Isn't the point of using port 80? Because 80 is the standard port used viewing websites and you don't need to port forward anything?

Yes, but that depends on the initiation of a 'session.'

If your browser fires up inside the LAN and requests a website on port 80, you initiated a session from within the LAN, the router will allow traffic on port 80 between that destination and your computer.

If a WAN side request to initiate a session is on port 80, and as Anthony said some ISP's block port 80, then the communication will fail.

So if port 80 is 'blocked,' a computer on the internet cannot start a session with a device within your LAN using port 80, but a computer inside your LAN can start a session with another device on the internet on port 80 and it will work.
Post 12 made on Friday November 25, 2011 at 15:46
drewski300
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On November 23, 2011 at 11:00, BigPapa said...
Yes, but that depends on the initiation of a 'session.'

If your browser fires up inside the LAN and requests a website on port 80, you initiated a session from within the LAN, the router will allow traffic on port 80 between that destination and your computer.

If a WAN side request to initiate a session is on port 80, and as Anthony said some ISP's block port 80, then the communication will fail.

So if port 80 is 'blocked,' a computer on the internet cannot start a session with a device within your LAN using port 80, but a computer inside your LAN can start a session with another device on the internet on port 80 and it will work.

And this is done on the ISP's end meaning you can't change it? Is there any advantage to keeping at port 80?
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 13 made on Friday December 16, 2011 at 03:11
andrewinboulder
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Is there a DVR security system available without all the router/port configuration for remote viewing, so that if the customer changes their router the whole thing doesn't need reconfiguration?


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